Cancel Lose It: Easy Method

What is Lose It

Overview

Lose It is a calorie-tracking and weight-management app that lets users log food, set goals, and track progress across devices.

The service offers free features and paid subscriptions purchased through the web, Google Play (Android), or the Apple App Store (iOS).

How people use it

Users commonly subscribe for premium features like advanced tracking, meal planning, and reports.

Subscriptions auto-renew through the original purchase channel unless cancelled by the user.

How to cancel Lose It

Cancel via Google Play (Android)

• Open the Google Play Store app on your Android device.
• Tap your profile icon → Payments & subscriptions → Subscriptions.
• Select "Lose It!" → Tap "Cancel subscription" and confirm.
• You keep access until the end of the current billing cycle.

Cancel via Apple App Store (iOS)

• Open Settings on your iPhone or iPad → Tap your name → Subscriptions.
• Select "Lose It!" → Tap "Cancel Subscription".
• Cancel at least 24 hours before renewal to avoid the next charge; Apple handles App Store refunds.

Cancel via Lose It website (web)

• Log in at the Lose It! website with the account used to subscribe.
• Go to Account Settings or the Subscription section → Click "Cancel Subscription" and follow prompts.
• Deleting the app does not cancel a subscription; you must cancel through the original purchase channel.

What happens when you cancel

Access after cancellation

After cancelling you generally retain access to paid features until the end of the current billing period.

Access ends at renewal time and the subscription will not auto-renew again.

Data and account effects

Your account and logged data typically remain available after cancelling, though premium features will be disabled.

To remove data entirely, check account or privacy settings on the Lose It! website or contact support.

Timing and renewal

Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

If you cancel during a free trial, make sure cancellation occurred before trial expiry to prevent the first paid charge.

Will I get a refund?

Lose It refund policy (web & Google Play)

Lose It! allows refunds for web and Google Play purchases within 35 days of purchase according to its terms.

Lifetime purchases are explicitly non-refundable under Lose It!'s terms.

Apple App Store purchases

Purchases made through Apple are handled solely by Apple; you must request refunds through your Apple ID purchase history.

Apple’s refund decisions and processes apply to in‑app App Store purchases.

Important exceptions and timing

• There is no general 14-day automatic refund right from Lose It; the stated window is 35 days for web and Google Play.
• After the 35-day window, refunds are not permitted under Lose It!'s terms.
• Lifetime purchases are not refundable.

Lose It plans and pricing

Available plan types

Exact prices vary by region, platform, and promotional offers.

If no local pricing is shown, costs will be displayed in the app store or at checkout.

Pricing summary

Your consumer rights in Nigeria

General protections

You may have consumer-protection rights in Nigeria under the Federal Competition and Consumer Protection Act and related consumer bodies.

These rights can cover unfair practices, misleading marketing, and remedies for breaches of contract.

Practical steps under local law

• Keep receipts, order confirmations, and screenshots as proof of purchase.
• Contact Lose It! support first, then escalate to the Federal Competition and Consumer Protection Commission (FCCPC) if unresolved.

Limitations and platform rules

App-store purchases (Apple/Google) are often subject to the store’s refund and dispute process, which may limit remedies from the app developer.

For App Store purchases, Apple manages refunds; for Google Play purchases, Google and Lose It! policies both apply.

Customer experiences

Positive experiences

Some users report that cancelling via Google Play is straightforward and fast.

Others noted prompt and helpful support when they opened a support ticket.

Negative experiences

Common complaints include difficulty cancelling during free trials and frustrations over refunds.

Users also reported dissatisfaction after app redesigns that reduced certain tracking features.

What to learn from reviews

• Cancellation success often depends on using the correct purchase channel (Google Play, App Store, or web).
• Keep documentation and act early (before trial end or renewal) to avoid charges.

Documentation checklist

Essential purchase records

• Order confirmation or receipt showing date, amount, and purchase channel.
• Screenshot of subscription page or billing statement if available.

Evidence for support or disputes

• Screenshots of subscription status in the app or web account.
• Copies of emails or support tickets sent and any responses received.

Common mistakes

Deleting the app but not cancelling

Many users delete the Lose It app thinking that cancels the subscription; it does not.

Always cancel through the original purchase channel (Play Store, App Store, or web account).

Waiting too long to cancel

Waiting past the renewal or free-trial deadline often results in an immediate charge for the next period.

Cancel at least 24 hours before renewal; for refunds rely on the 35-day window where applicable.

Expecting automatic refunds from the developer for App Store purchases

Apple handles App Store refunds; contacting Lose It! directly will not bypass Apple’s refund process.

For Google Play and web purchases, follow the developer and store refund procedures and keep proof of purchase.

Comparative recap

How cancellation differs by channel

After cancelling

Next steps

Check your email and the original purchase channel to confirm the cancellation and note the end date of access.

Save confirmation messages and screenshots in case you need them for a refund request or dispute.

Useful links

• Lose It! terms and refund policy
• Step-by-step cancellation instructions (third-party guide)
• Apple Support (refunds and subscription help)
• Google Play Help (manage subscriptions and refunds)

Address

Corporate contact

FitNow, Inc., the company behind Lose It!, is located at the following address in the United States.

Mailing address

FitNow, Inc., 101 Tremont Street, Floor 9, Boston, Massachusetts 02108, United States