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Cancel MOTION FITNESS
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I hereby notify you of my decision to terminate the contract relating to the Motion Fitness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Motion Fitness: Easy Method
What is Motion Fitness
Overview
Motion Fitness is a fitness service offering training plans, nutrition guidance, coaching blocks and digital subscriptions accessible via mobile apps and the web.
Services include weekly and block-based plans, group features and one-off training products delivered through the Motion / Moves app and the web platform.
Where it operates
Motion operates with U.S.-based terms but is available internationally, including users in Singapore who subscribe via App Store, Google Play or on the web.
Billing, platform rules and cancellation methods depend on how the subscription was purchased (Apple, Google, in-app or web).
How to cancel Motion Fitness
Cancel via App Store (Apple)
- Open iPhone Settings → Your Name → Subscriptions → locate "Motion" or the Moves app and cancel.
- Motion cannot process Apple in-app cancellations for you; you must cancel through Apple settings as above.
Cancel via Google Play
- Cancel through your Google Play account (visit play.google.com or use the Play Store app) and stop the subscription there.
- Motion cannot process Google Play cancellations for you; use Google Play billing to manage the subscription.
Cancel via Web account
- Log into your Motion account on the web (app.usemotion.com or usemotion.com), go to billing or account settings, choose "Manage Plan" or "Cancel Plan" and follow prompts.
- Web cancellations stop renewals for web-billed subscriptions and generally keep access until the billing period ends.
Cancel in-app (Motion / Moves app)
- Open the app → Profile tab → Manage Subscription → Billing Information → cancel.
- In-app cancellations are handled inside the app; you will retain access until the current billing period ends.
What happens when you cancel
Access after cancellation
When you cancel via the correct platform, you typically retain access to paid features until the end of the current billing cycle.
For example, monthly or weekly access continues until that paid period expires; renewal will not occur after expiry.
Data and account status
Cancelling stops future payments but does not necessarily delete your account or data immediately.
If you later re-subscribe, your account may be reactivated depending on the platform and Motion's account policies.
Will I get a refund?
Motion’s stated policy
Motion’s policy states purchases and subscriptions are non-refundable; no refunds or credits are provided for unused time, missed classes, or accidental purchases.
Any refund is at Motion’s sole discretion, except where applicable law requires otherwise.
Exceptions and free trial cases
- Users who report being charged after forgetting to cancel or shortly after a free trial have occasionally received refunds on a case-by-case basis.
- Those outcomes vary and typically require contacting support and providing documentation; results are not guaranteed.
Motion Fitness plans and pricing
Summary of available plans
The table below lists plans, prices and core features based on the verified pricing data available.
Prices are shown in USD with approximate SGD conversions where provided in the verified data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Silver Plan (Training & Nutrition Guidance) | US$59.00/week (~S$79.65/week) | Weekly (12-week minimum) | Personalised Training Plan; Nutrition Guidance; Group Chat; Monthly Check-ins |
| Gold Plan (Training & Nutrition - Personalised) | US$99.00/week (~S$133.65/week) + NZD 65 setup fee (~S$54) | Weekly (12-week minimum) | Personalised meal plan (updated every 2 weeks); Training Plan; Technique review; Fortnightly video calls; Email support; Community & Challenges |
| VIP Plan - Option A (1:1 Coaching block) | US$1,800 per 12 weeks (~S$202.50/week) | 12-Week Block | Personalised meal plan; Training Plan; Mindset Coaching; Weekly coach check-ins; 2-way message chat; Community & Challenges |
| VIP Plan - Option B (Weekly with setup fee) | US$199.00/week (~S$268.65/week) + NZD 65 setup fee (~S$54) | Weekly (12-week minimum) | Personalised meal plan; Training Plan; Habit training; Weekly coach check-ins; 2-way message chat; Community & Challenges |
| Training & Nutrition Plan (one-off) | US$179.00 (~S$241.65) | One-time | Personalised Training Plan; Nutrition Plan; Habit tracker |
Your consumer rights in Singapore
Applicable law
Motion’s "no refunds" policy may be overridden by local consumer protection laws in Singapore.
Under the Consumer Protection (Fair Trading) Act (CPFTA), digital services that fail to meet reasonable expectations can qualify for remedies including refunds or remediation.
How to escalate
- Keep documentation of purchases, cancellation attempts and communications.
- If Motion does not resolve a valid claim, you may escalate with your card issuer (chargeback) or lodge a complaint with CASE (Consumers Association of Singapore).
Customer experiences
Positive reports
A minority of users report favourable outcomes after follow-up with support, including successful refunds in some trial/charge disputes.
These cases appear to be handled individually and can require persistence from the user.
Negative reports
- Many users report cancellations not processing correctly and continuing charges despite believing they had cancelled.
- Support is often reported as unresponsive or ineffective, with customers sometimes resorting to card disputes after poor follow-up.
- Some trial users report being charged after cancelling and not receiving timely resolution without persistent follow-up.
Documentation checklist
Essential items to collect
- Purchase receipt or billing statement showing the charge and date.
- Screenshot(s) of subscription page, cancellation confirmation screens, and in-app settings where cancellation was attempted.
- Subscription ID, account email, and payment method used (last 4 digits of card).
Communication records
- Copies of any emails, chat transcripts or support ticket numbers exchanged with Motion support.
- Dates and times of cancellation attempts and any confirmation messages or lack thereof.
Common mistakes
Assuming cancellation processed across platforms
Canceling inside the Motion app does not cancel App Store or Google Play subscriptions; you must cancel via the store used for purchase.
Similarly, cancelling on the web will not stop an App Store or Google Play renewal if the subscription was purchased there.
Not saving proof and waiting too long
Many users fail to save cancellation confirmations or screenshots, which makes disputes harder to substantiate.
Delaying escalation (card issuer or consumer body) can reduce the chance of a successful refund when charges continue after cancellation.
Comparative recap
Quick features comparison
The table below summarizes the core plans, prices and commitment periods to help you compare options at a glance.
| Plan | Price (USD) | Approx. SGD | Period | Key notes |
|---|---|---|---|---|
| Silver Plan | US$59.00/week | ~S$79.65/week | Weekly (12-week minimum) | Training + Nutrition guidance; group features |
| Gold Plan | US$99.00/week (+ NZD 65 setup) | ~S$133.65/week (+ S$54 setup) | Weekly (12-week minimum) | Personalised meal plans; video check-ins; setup fee |
| VIP - Option A | US$1,800 per 12 weeks | ~S$202.50/week | 12-Week Block | 1:1 coaching block; weekly check-ins |
| VIP - Option B | US$199.00/week (+ NZD 65 setup) | ~S$268.65/week (+ S$54 setup) | Weekly (12-week minimum) | Weekly 1:1 coaching; setup fee |
| Training & Nutrition (one-off) | US$179.00 | ~S$241.65 | One-time | Single personalised plan and habit tracker |
After cancelling
Immediate next steps
Save cancellation confirmation and monitor your bank/card statement for any unexpected charges in the next billing cycle.
If charges continue, gather documentation and follow the escalation steps in the "Documentation checklist" and "Your consumer rights in Singapore" sections.
Official resources
For Motion-specific cancellation guidance and related help resources, see the verified provider information:
Motion / Moves cancellation and help (verified source)
Address
Mailing / corporate address
1919 1st Street
Use this address for any physical mail or formal correspondence if required by your payment dispute process.
Location note
Motion operates with U.S.-based terms and international access; Singapore consumers should use local consumer protection routes (CASE) or card issuer chargebacks if Motion cannot resolve a valid claim.