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Recipient
Onelife
Fu Fong Trading Pte Ltd, 221 Henderson Road, #02-02
159557 Singapore , Singapore
REF/2025GRHS4
Cancellation Onelife: Easy Method
What is Onelife
Overview
Onelife is a subscription-based fitness and lifestyle brand operating clubs, apps and an online shop serving members in Singapore and other locations.
Services covered
Services include the OneLife OneApp subscription, the One Life Club membership service, and an online shopping site (Onelife.sg) for retail purchases and returns.
How to cancel Onelife
Cancel OneLife OneApp (contract/terms)
- Provide written prior notice at least one month in advance as required by the Terms & Conditions.
- Keep a dated copy of your notice (email or letter) and a confirmation of receipt from Onelife.
Cancel One Life Club (in-app subscription)
- Open the One Life Club app, go to Settings or Subscriptions, and choose Cancel - cancellation takes effect at the end of the current period.
- Or contact Onelife support to request cancellation and request written confirmation of the effective date.
What happens when you cancel
Access after cancellation
For app or club subscriptions that are cancelled mid-period, access generally continues until the paid subscription period ends.
For contract-based OneApp cancellations, termination takes effect after the required one-month notice period per the terms.
Renewal and billing
Auto-renewal will stop for subscriptions that are properly cancelled before the next billing date; check your subscription record for the precise end date.
Keep a record of the final billing and any confirmation emails or notices from Onelife for your records.
Will I get a refund?
General refund policy
Subscription fees for OneLife services are billed in advance and are generally non-refundable unless the Refund Policy expressly provides otherwise.
The OneLife OneApp Terms & Conditions do not explicitly guarantee refunds; exceptions are possible only where stated in the Refund Policy.
Onelife.sg (online shopping) refunds
- Return requests must be made within 7 calendar days of receipt for eligible items on Onelife.sg.
- Refunds are processed after inspection and approval; return shipping costs are typically non-refundable.
- See Onelife.sg refund details: Onelife.sg Refund Policy.
Onelife plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual Basic (one club, approximate) | S$24.99 - 49.99 per month (approx) | Monthly | Access to one Onelife Fitness club, group classes, introductory trainer session, equipment, towels, etc. |
| Individual Premier (multiple clubs, approximate) | S$39.99 - 79.99 per month (approx) | Monthly | Access to multiple locations, Basic features, priority booking, programs, etc. |
| Family Basic (one club, approximate) | Starts at S$59.99 per month (approx) | Monthly | Access to one club for 2 adults + dependents under 22, same perks as Basic. |
| Family Premier (multiple clubs, approximate) | Starts at S$99.99 per month (approx) | Monthly | Access to multiple clubs for family, includes Premier perks. |
| Single All-Club Access (reported) | S$79.99 per month (approx) | Monthly | Access to all OneLife clubs (user-reported; region and exact pricing may vary). |
Your consumer rights in Singapore
Cancellation rights
If you are under a written contract for OneLife OneApp, follow the contract terms: provide written notice at least one month before termination for it to take effect.
For app-based subscriptions, you can cancel via the app or support; cancellation typically applies from the end of the current billing period.
Refund and return rights
- Onelife.sg: right to return unused items in original condition within 7 days with proof of purchase; refund after inspection.
- Subscription refunds are generally non-refundable unless the provider’s Refund Policy or terms state otherwise.
Customer experiences
Positive feedback
Some customers report helpful customer service and smooth ordering experiences for the online shop.
Positive reviews for Onelife-style services often mention intuitive class offerings and useful trainer support where available.
Common complaints
Other users report app crashes, login issues, unreliable booking calendars and waits for class slots, which can affect cancellation or support interactions.
Billing or refund disputes tend to be a common source of negative feedback when refund policies are strict or unclear.
Documentation checklist
Before you cancel
- Copy of your membership/subscription agreement or Terms & Conditions.
- Recent billing statement showing the subscription period and payment method.
When you cancel
- Written cancellation notice (email or letter) with date, member name, membership ID and requested termination date.
- Confirmation receipt from Onelife (email or written reply) and screenshots of in-app cancellation if used.
Common mistakes
Missing the notice period
Failing to provide the required one-month written notice for contract-based services can delay termination and cause additional charges.
Not saving confirmation
Not keeping a copy of your cancellation confirmation can make it difficult to dispute post-cancellation charges or access.
Comparative recap
Short comparison
| Service | Cancellation summary | Refund summary | Price range | Period |
|---|---|---|---|---|
| OneLife OneApp | Written prior notice at least one month required; termination after notice period. | Fees billed in advance; generally non-refundable unless Refund Policy states otherwise. | Not specified | Monthly |
| One Life Club (app) | Cancel via app or support anytime; cancellation takes effect at end of current period. | Subscription fees generally non-refundable except where explicitly provided. | Approx. S$24.99 - 79.99 (tier dependent) | Monthly |
| Onelife.sg (shop) | Return within 7 days for eligible items; refunds after inspection and approval. | Refund processed after approval; return shipping usually non-refundable. | Item-dependent | One-off / transactional |
After cancelling
Follow-up actions
Keep copies of cancellation notices and any confirmation from Onelife for at least several months after your final billing date.
Monitor your bank or card statements to ensure no further charges are taken after the cancellation effective date.
Where to find more information
For Onelife.sg refund details, consult the official refund policy: Onelife.sg Refund Policy.
Address
Mailing address
Fu Fong Trading Pte Ltd, 221 Henderson Road, #02‑02, Singapore 159557.
Contact tips
Send written cancellation notices to the mailing address above and follow up by email or the app so you receive written confirmation of receipt and effective date.
Similar cancellation services
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your OneLife OneApp subscription, you must provide written notice at least one month in advance as per the Terms & Conditions. Ensure you keep a dated copy of your notice and a confirmation of receipt from Onelife.
You can cancel your One Life Club membership by opening the app, going to Settings or Subscriptions, and selecting Cancel. This cancellation will take effect at the end of your current billing period.
Generally, subscription fees for OneLife services are non-refundable unless stated otherwise in the Refund Policy. It's advisable to review your contract for specific refund details.
After canceling, you will retain access to your OneLife subscription until the end of the current billing period. For contract-based cancellations, termination occurs after the required one-month notice period.
Yes, you must return eligible items within 7 calendar days of receipt for a refund on Onelife.sg. Refunds are processed after inspection and approval.