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Cancel PLACES LEISURE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Places Leisure service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Places Leisure: Easy Method
What is Places Leisure
Overview
Places Leisure operates leisure centres that provide gyms, pools and group exercise classes under membership and pay-as-you-go models.
Their published terms and booking rules set out how to join, use facilities and cancel services; these are available on the Places Leisure website.
Scope
Places Leisure’s standard policies (membership terms, booking FAQs and activity booking rules) are UK-focused but are the primary source for cancellation and refund procedures.
If you are in Singapore, check the specific centre that serves you or contact Places Leisure directly for local arrangements.
How to cancel Places Leisure
Cancel membership within cooling-off period
- Send a written cancellation notice to the Centre Manager (or follow centre instructions in your contract).
- State that you are cancelling within the 14‑day cooling‑off period and request a full refund to the original payment method.
- Allow about 10 working days for the refund to be processed to your original payment method.
Cancel after minimum term / other situations
- Give at least 15 days’ notice before your next Direct Debit payment if you are cancelling after the minimum term.
- Cancellation will take effect on the next payment date; no refund is issued for amounts already paid outside the cooling‑off period.
- To cancel activity bookings included in membership, use the App, Member Area, phone or the centre (see booking rules).
What happens when you cancel
Access and membership end date
If you cancel during the cooling‑off period, your contract ends and you receive a refund; access ends per the centre’s processing schedule.
If you cancel after the minimum term, your membership normally remains active until the next payment date, when cancellation takes effect.
Account and data handling
Places Leisure will update your account status once cancellation is processed; retained personal data is managed according to their privacy policy.
If you need confirmation, request written acknowledgment from the centre or Support Office and keep that for your records.
Will I get a refund?
Refunds during 14‑day cooling‑off
Memberships and initial purchases can be fully refunded (including joining fees) if cancelled within the 14‑day cooling‑off period stated in the membership terms.
Refunds are processed to the original payment method; cash refunds are returned to a bank account. Allow around 10 working days.
Refunds outside cooling‑off / other cases
- No refunds are issued after the minimum term for joining fees or monthly payments unless your contract states otherwise.
- Activity bookings outside the cooling‑off period are generally non‑refundable unless the session is backfilled per the activity booking policy.
- Pay-as-you-go bookings are non‑refundable and non‑transferable.
Places Leisure plans and pricing
Where to check prices
Places Leisure pricing and plan details vary by centre. Always check the official Places Leisure membership page for current offers and local pricing.
Do not rely on third‑party sites for accurate pricing; contact your local centre or use the official site for confirmation.
Note about availability
No public, reliable pricing for Places Leisure in Singapore was available in the verified sources used to prepare this guide.
If you need a quote, request it directly from the centre serving you or via the official membership page.
Your consumer rights in Singapore
Local law considerations
Consumer protections and cooling‑off rules differ between jurisdictions. The 14‑day cooling‑off right cited in Places Leisure terms is a UK provision and may not apply automatically in Singapore.
Check your specific contract and any local consumer protection rules that apply to memberships and services in Singapore.
Practical steps if you have a dispute
If you cannot resolve a cancellation or refund issue with the centre, consider contacting local consumer advice bodies or seeking independent legal advice.
Keep copies of your contract, payment records and all communications when raising a formal complaint or escalation.
Customer experiences
Positive feedback
Some users praise clean facilities, a wide variety of classes and friendly, professional staff and instructors for swimming, yoga and fitness.
Positive reviews note helpful reception teams and good class options at many centres.
Common complaints
Negative reports often mention perceived poor value for money, cleanliness issues in changing rooms and problems with equipment or sauna/showers being out of service.
Other frequent issues include booking/app limitations and slow or difficult customer service via phone or reception.
Documentation checklist
What to include when you cancel
- Written cancellation request (email or letter) addressed to the Centre Manager or Support Office.
- Membership details: full name, membership number, centre name and date joined.
- Reason for cancellation and statement if cancelling under the 14‑day cooling‑off right.
Supporting documents
- Payment receipts, Direct Debit authorisation details and proof of original payment method.
- Copies of booking confirmations for activities you want refunded or cancelled.
- Any correspondence with the centre about the issue (screenshots, emails, call notes).
Common mistakes
Missing or late notice
Failing to give the required notice (for example, less than 15 days before the next Direct Debit) can delay cancellation until the next payment date.
Always check the notice period in your contract and send cancellation well before the deadline.
Assuming automatic refunds
Do not assume you will get a refund outside the cooling‑off period; many fees (joining fees, paid months) are not refundable after the minimum term.
For activity bookings, cancelling late can trigger a Late Cancellation Charge (e.g., £4) unless the session is backfilled, so review the booking policy before cancelling.
Comparative recap
| Feature | Policy summary | Details |
|---|---|---|
| Membership cooling‑off | Full refund including joining fee if cancelled within the cooling‑off period; refund to original payment method. | 14 days |
| After minimum term cancellation | Must give notice (15 days before next Direct Debit); cancellation takes effect on the next payment date; no refund. | Notice: 15 days |
| Included activity bookings | Cancel via App, Member Area, phone or centre; free if >6 hours; £4 late charge if <6 hours unless backfilled. | 6 hours (before session) |
| Pay‑as‑you‑go bookings | Non‑refundable and non‑transferable. | N/A |
After cancelling
Follow‑up actions
Keep written confirmation of the cancellation and any refund reference. Monitor your payment method for the refund within the stated processing time.
If a Direct Debit remains active, check with your bank and the centre to confirm it has been cancelled.
Helpful links
- Places Leisure - Terms & Conditions of Membership
- Places Leisure - Booking FAQs
- Places Leisure - Activity Bookings Policy
- Places Leisure - Membership information
- Cancellation letter template (sample)
Address
Registered office
305 Gray's Inn Road, London, WC1X 8QR.
Use this address if your correspondence requires the company’s registered office details.
Support and centre contact
For cancellations and membership management, contact your local Places Leisure centre or the Support Office. The centre Manager is the usual point of contact for written cancellation notices.
If you cannot find local contact details, use the official Places Leisure membership pages linked above to locate and contact your centre.