Cancel Places Leisure: Easy Method

What is Places Leisure

Overview

Places Leisure operates leisure centres offering gym access, pools, classes and memberships across multiple locations. It is managed by Places for People Leisure Management Ltd and uses online account tools and a mobile app for bookings and membership management.

Services

Services include tiered memberships (Gold, Silver, Bronze), pay-as-you-go activities, and time-limited promotions. Terms and customer policies are published on the Places Leisure website and booking pages.

How to cancel Places Leisure

Cancel a membership

• Within the 14-day cooling-off: Cancel in writing to the Centre manager within 14 days of joining for a full refund (including joining fee).
• After the minimum term: Give at least 15 days' notice before your next Direct Debit payment; cancellation takes effect on the next payment date and no refund is issued for that period.
• Where to send notice: Use the Member Area, the Places Leisure app (‘My Memberships’), the helpline/email, or deliver written notice to the centre manager.

Cancel activities and classes

• Included activities: Cancel up to 6 hours before a session via app, website, phone or at the centre to avoid charge.
• Late cancellations: Cancellations under 6 hours may incur a £4 late-cancellation charge unless the slot is backfilled.
• Pay-as-you-go bookings: These are non-refundable and non-transferable unless covered by the 14-day cooling-off right.

What happens when you cancel

Access and membership end date

If you cancel after the minimum term, your membership normally remains active until the next Direct Debit payment date. Access will stop on that date and future payments will not be taken.

Confirmation and processing

Places Leisure should confirm cancellation and any refund by email or account notification. Refunds under the cooling-off period are typically processed within around 10 working days.

Will I get a refund?

14-day cooling-off right

If you cancel within 14 days of purchase (membership or an activity booking), you are entitled to a full refund, including any joining fee.

Refunds are returned to the original payment method and are usually processed within approximately 10 working days.

After the cooling-off period and exceptions

• Joining fees and monthly payments are generally non-refundable once the cooling-off period has passed.
• No refunds for memberships after the minimum term - cancellation takes effect on the next payment due date but does not return paid amounts.
• Activity course fees are not refundable if you choose not to attend unless you cancel within the 14-day cooling-off period; pro rata refunds may apply if remaining sessions can be resold.
• Late single-session cancellations may incur a £4 charge unless the session is backfilled by another customer.

Places Leisure plans and pricing

Standard plans

Standard weekly membership rates are published for different tiers and may vary by centre and promotion. Promotional offers are time-limited and may change.

Promotions and notes

Promotional plans (for example short-term offers) often have a minimum term. The Places Leisure app is free; membership pricing applies to centre access and services.

Your consumer rights in New Zealand

Key New Zealand laws

In New Zealand, the Consumer Guarantees Act (CGA) requires services to be provided with reasonable care and skill and fit for purpose where the CGA applies.

The Fair Trading Act prohibits misleading and deceptive conduct in advertising and contract terms.

Cooling-off and dispute options

There is generally no automatic 14-day cooling-off right under NZ law for ongoing service contracts unless the contract or provider offers one.

If you believe your statutory rights have been breached, you can seek assistance from the Commerce Commission, Citizens Advice Bureau, or the Disputes Tribunal for low-value claims.

Customer experiences

Positive feedback

• Many customers praise friendly, knowledgeable and supportive staff across centres.
• Users report well-equipped gyms, good value for frequent users, and convenient opening hours at some sites.

Common complaints

• Repeated issues reported include cleanliness problems, broken facilities, hot water and air-conditioning faults, and overcrowding.
• Customers also report frustrations with tighter cancellation rules and occasional poor customer service interactions.

Documentation checklist

For membership cancellation

• Membership number or account ID.
• Proof of purchase or joining date (email receipt or bank statement).
• Written cancellation request or screenshot of cancellation in the Member Area/app.

For activity or class cancellation

• Booking reference and class date/time.
• Payment confirmation for the booking.
• Any correspondence showing a refund or backfill if applicable.

Common mistakes

Timing errors

Assuming you can get a refund after the minimum term is a frequent mistake; after the 14-day cooling-off period, monthly payments and joining fees are generally non-refundable.

Also avoid sending cancellation after your Direct Debit run date - missed notice can mean you pay for another cycle.

Communication and proof

Not keeping evidence of cancellation (emails, screenshots) makes disputes harder to resolve. Always retain confirmation and note processing times.

Relying on verbal confirmations without follow-up written notice is another common issue; use the app or written channels where possible.

Comparative recap

Quick summary

Below is a concise comparison of key points: cooling-off, notice periods, and refund expectations for memberships and activities.

How to use this table

Use the table to check your likely entitlement and next steps before contacting Places Leisure or making a complaint.

After cancelling

What to check next

Confirm cancellation receipt and expected effective date in writing. Check your bank or card statement to ensure Direct Debit has stopped after the stated date.

If you requested a refund under the 14-day rule, allow around 10 working days for processing and retain evidence if not received.

Helpful links and contacts

• Places Leisure membership terms
• Places Leisure booking FAQs (activity cancellations)
• Member Area and app cancellation guidance
• Commerce Commission (New Zealand)
• Citizens Advice Bureau (New Zealand)

Address

Postal address for correspondence

Places for People Leisure Management Ltd, 305 Gray’s Inn Road, London, WC1X 8QR, United Kingdom.

This is the UK head office address used for membership cancellation correspondence; postal options are not New Zealand-based.

Company details and notes

For local enquiries, use the centre contact details shown in your account or the Places Leisure website. For disputes in New Zealand rely on local consumer channels if statutory rights are affected.