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Cancellation Runkeeper: Easy Method
What is Runkeeper
Overview
Runkeeper is a mobile and web fitness app that tracks running, walking, cycling and other workouts using GPS. It offers a free version plus a premium subscription (Runkeeper Go) for extra features.
Main features
Core features include activity tracking, training plans, progress summaries and audio cues during workouts. Premium features add advanced metrics and coaching-style programmes.
How to cancel Runkeeper
Web (runkeeper.com)
- Log in to runkeeper.com.
- Go to Settings (gear icon) → Purchase History.
- Click the blue “X” in the Actions column to cancel the subscription.
Apple App Store (iOS)
- Subscriptions purchased via the App Store or iTunes must be cancelled in your Apple account.
- Open the App Store / iTunes on your device, find Subscriptions, and cancel there; Runkeeper cannot cancel App Store subscriptions for you.
Google Play Store (Android)
- Open Google Play Store → Subscriptions, find Runkeeper and cancel from there.
- If you have trouble cancelling in Google Play, contact Runkeeper support and include your email and the Google Play order (GPA) number.
What happens when you cancel
Access and renewals
Cancellation stops future automatic renewals at the end of your current billing period. You retain premium access until that period expires.
Account and data
Your Runkeeper account and activity data remain unless you delete the account separately. Cancelling does not automatically erase workout history.
Will I get a refund?
Web and Google Play purchases
- Refunds are considered on a case-by-case basis and depend on system allowances (for example, how recently the subscription renewed).
- To request a refund for web or Google Play purchases, you must contact Runkeeper support via [email protected] and provide relevant order details.
- See Runkeeper’s billing and refund information for specifics: Runkeeper refunds.
Apple App Store purchases
- Refunds for purchases made through Apple (App Store / iTunes) must be requested from Apple directly.
- Runkeeper cannot process or request App Store/iTunes refunds on your behalf.
No-refund exceptions
- Runkeeper’s supplementary terms indicate there are no refunds for fees paid once a subscription is active in some cases.
- Decisions are governed by the provider’s terms and platform policies; results vary by case.
Runkeeper plans and pricing
Pricing overview
Prices vary by platform, promotion and region. The table below lists sample Singapore App Store prices and common plan types.
Notes about variants
- Multiple price entries reflect promotional, trial-based or tiered pricing; exact differences beyond standard vs trial are not specified.
| Plan | Price | Period | Features |
|---|---|---|---|
| Runkeeper Go Monthly | S$9.98 | monthly | Premium access via in-app purchase |
| Runkeeper Go Monthly | S$13.48 | monthly | Premium access via in-app purchase |
| Runkeeper Go Monthly | S$14.98 | monthly | Premium access via in-app purchase |
| Runkeeper Go Quarterly | S$26.98 | Quarterly | Premium access via in-app purchase |
| Runkeeper Go Yearly (no trial) | S$39.99 | annual | Premium access via in-app purchase, no trial |
| Runkeeper Go Yearly | S$39.99 | annual | Premium access via in-app purchase |
| Runkeeper Go Yearly | S$52.98 | annual | Premium access via in-app purchase |
| Runkeeper Go Yearly | S$58.98 | annual | Premium access via in-app purchase |
Your consumer rights in Singapore
Legal summary
Under Singapore law, digital services generally have no automatic right to a refund simply because a user changes their mind.
Practical implications
- Refund and cancellation policies are primarily determined by the service provider’s terms and the platform used to purchase (App Store, Google Play, or web).
- For purchases via Apple, follow Apple’s refund process; for web/Google Play, request refund from Runkeeper or Google Play as applicable.
Customer experiences
Positive feedback
Some users praise Runkeeper for being a solid free tracker and for clear audio cues and simple training plans.
Negative feedback
- Users have reported issues after updates, such as lost information and poor support responses.
- Common complaints include freemium limitations, app crashes, data sync failures, GPS inaccuracies and occasional loss of run data.
Documentation checklist
Before contacting Runkeeper support
- Have the email address linked to your Runkeeper account ready.
- Record subscription receipts, order numbers or screenshots of billing pages.
For platform purchases
- Apple purchases: note the Apple ID and App Store receipt; contact Apple for refunds.
- Google Play purchases: note the Google Play order (GPA) number to include in support requests.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel an App Store or Google Play purchase from Runkeeper’s website; platform purchases must be cancelled through the platform where they were bought.
Assuming automatic refunds
Many users expect an automatic refund when cancelling. Refunds are not guaranteed and depend on platform rules and Runkeeper’s billing policies.
Comparative recap
Quick comparison
The table below summarises where to cancel and how refunds are handled for each purchase route.
How to use this table
Use the row matching your original purchase platform for the correct cancellation and refund steps.
| Platform | How to cancel | Refunds | Example period |
|---|---|---|---|
| Web (runkeeper.com) | Account Settings → Purchase History → Click blue “X” | Request via [email protected]; case-by-case | monthly / annual |
| Apple App Store (iOS) | Cancel in App Store / iTunes (Apple account) | Request refund from Apple; Runkeeper cannot process | monthly / annual |
| Google Play Store (Android) | Cancel via Google Play → Subscriptions | Request via Runkeeper support; include GPA order number | monthly / annual |
After cancelling
What to expect
After cancellation you will keep premium access until the end of your current billing period. No further charges should occur once the period ends.
Useful links and support
- How to cancel Runkeeper Go subscription: Runkeeper cancellation guide
- Billing and refunds information: Runkeeper refunds
- Runkeeper on the Singapore App Store: App Store listing
- General user reviews (examples): Trustpilot reviews
- Support email: [email protected] (include order or receipt details when requesting refunds)
Address
Support contact
For billing or refund enquiries, contact Runkeeper support at [email protected] and include receipts or order numbers where possible.
Help centre
Runkeeper’s official help articles (cancellations and refunds) are the primary resources for instructions: How to cancel and Refunds.
Similar cancellation services
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Runkeeper subscription on the web, log in to runkeeper.com, go to Settings, select Purchase History, and click the blue 'X' in the Actions column. You can also send a written cancellation request via email or registered mail to keep proof.
Yes, when you cancel your Runkeeper subscription, your account and activity data remain intact unless you choose to delete your account separately. You can still access your workout history until the end of your billing period.
Subscriptions purchased through the Apple App Store must be canceled directly in your Apple account. Open the App Store, find Subscriptions, and cancel from there. Remember to keep proof of cancellation.
If you cancel your Runkeeper subscription, you will retain premium access until the end of your current billing period, and future automatic renewals will stop. You can send a written cancellation request to ensure it is processed.
Refunds for Runkeeper subscriptions are considered on a case-by-case basis. To request a refund for web or Google Play purchases, contact Runkeeper support at [email protected] with your order details. Keep proof of your request.