Postclic premium unlimited: promotional offer at $1.36 for 48h, then $73.99 per month without commitment
Cancellation service #1 in Singapore
Cancellation Tivity Health: Easy Method
What is Tivity Health
Overview
Tivity Health is a subscription-based fitness and wellness service that offers access to programs such as gym partnerships, fitness classes, and digital workout resources.
The service is designed to deliver ongoing wellness content and membership access through a recurring subscription model.
Services offered
Offerings typically include digital fitness programs, partner gym access, and guided classes depending on the plan and region.
Exact services can vary by plan and country; check your account details or official communications for what your subscription includes.
How to cancel Tivity Health
Online cancellation (self-serve)
- Sign in to your Tivity Health account on the website or app.
- Go to Account or Settings, then Subscription or Billing.
- Select the active subscription and choose Cancel or Turn Off Auto-Renew.
- Confirm the cancellation and save or screenshot the confirmation page or email.
- Check your next billing date to ensure cancellation took effect before that date.
Customer support and third-party cancellations
- If you cannot find an online cancel option, contact Tivity Health customer support by the method shown in your account or purchase receipt.
- If you purchased through a third party (App Store, Google Play, insurer or gym partner), cancel through that vendor’s subscription settings.
- Record the date/time of any calls, names of representatives, and any confirmation IDs you receive.
What happens when you cancel
Access after cancellation
Cancelling generally prevents future auto-renewal but does not immediately remove access.
Access typically continues until the end of the current billing period after cancellation.
Renewal and account data
After cancellation the subscription should not renew, but keep records and check billing statements for unexpected charges.
Account data retention and deletion follow Tivity Health’s terms; review those terms or contact support if you need data removed.
Will I get a refund?
Standard refund position
Third-party summaries indicate that fees are generally non-refundable once a billing period has begun.
No prorated refunds are typically provided; access usually remains until the period ends even if you cancel early.
Exceptions and next steps
- If you believe a charge is incorrect, contact Tivity Health support and your payment provider promptly.
- In some situations (billing error, duplicate charge) a refund or reversal may be possible after review.
- Keep all receipts, screenshots, and timestamps when requesting refunds or disputing charges.
Tivity Health plans and pricing
Where to check prices
Pricing and plan details can change; always check the official Tivity Health website or your account page for current information.
Do not rely on third-party anecdotes for current prices; verify within your account or official communications.
Notes on Singapore pricing
No publicly available pricing in SGD for Tivity Health in Singapore (2025/2026) could be located in available sources.
If you need Singapore-specific pricing, check the official Tivity Health site or the app store listing where you purchased the subscription.
Your consumer rights in Singapore
CPFTA and cooling-off
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides general consumer protections, but applicability to specific subscription refunds or cooling-off depends on circumstances.
There is no clear evidence located that Tivity Health offers a statutory 14-day cooling-off refund policy in Singapore.
Practical steps to protect your rights
- Save your purchase confirmations, payment receipts, and any communication with support.
- If you have unresolved billing disputes, escalate to your card issuer or local consumer protection bodies as appropriate.
- Consider contacting Consumers Association of Singapore (CASE) or your payment provider for guidance on charge disputes.
Customer experiences
Common complaints reported
Users have reported difficulty locating cancellation options and needing to contact customer service to complete cancellation.
Some consumers report delays, hidden cancellation options, persistent charges after a cancellation request, and unresponsive support.
Positive or neutral notes
Some users do successfully cancel and retain access through the paid period without further charges; outcomes can vary by case.
Documenting the cancellation confirmation and monitoring statements reduces the chance of unresolved charges.
Documentation checklist
Account and billing items
- Account email/username and subscription ID (if shown).
- Last payment date, amount, and payment method (card, PayPal, etc.).
- Order number, receipt, or invoice if available.
Evidence to collect when cancelling
- Screenshot or PDF of cancellation confirmation screen or confirmation email.
- Dates and times of any calls or chats, representative names, and confirmation numbers.
- Bank or card statements showing disputed charges (if applicable).
Common mistakes
Failing to cancel before renewal
One frequent error is assuming cancellation will take effect immediately after a renewal date; cancelling after the renewal usually does not prevent that charge.
Always cancel before the next billing date and verify the cancellation confirmation.
Using the wrong channel or losing proof
People sometimes cancel through the wrong channel (for example cancelling an app but not the vendor subscription) and remain billed.
Another common mistake is not saving confirmation evidence; without proof it is harder to dispute future charges.
Comparative recap
Quick comparison
The table below summarizes key points about Tivity Health cancellations and refunds based on available third-party summaries and user reports.
Summary rows
| Feature | Tivity Health | Notes |
|---|---|---|
| Auto-renew | Yes | Subscriptions generally auto-renew; cancel before next billing cycle to avoid future charges. |
| Refunds after period starts | Generally non-refundable | Third-party summaries indicate no prorated refunds once a billing period has begun. |
| Access after cancellation | Continues until period end | Access typically remains for the remainder of the paid billing period after canceling. |
| Cancellation difficulty | Reported issues | Users report hidden options, delays, or needing support assistance to complete cancellation. |
| Singapore pricing | Not publicly found | No verifiable SGD pricing located in available sources for 2025/2026. |
After cancelling
Confirming cancellation
- Keep the cancellation confirmation (screenshot or email) and check your next bank or card statement for unintended charges.
- If you see an unexpected renewal charge, contact Tivity Health support and your payment provider immediately.
Helpful links
Address
Corporate address
Tivity Health corporate address (listed in available records):
500 Yale Ave N, Seattle, Washington, 98109 US
Using the address
This is a corporate location; for account or billing issues use the in-account support channels or official customer support rather than postal mail when possible.
If you escalate a dispute or require formal correspondence, include all account and transaction details when contacting support or legal representatives.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.