Cancellation Vitality: Easy Method

What is Vitality

Overview

Vitality is a subscription-based wellbeing programme that rewards members for healthy behaviour and activity tracking. It connects activity data, partner benefits and rewards through a membership model in Singapore.

How it works

Members earn points for activities and can unlock partner benefits and eVouchers as they progress through the programme. The service requires an active membership and, where applicable, linked payment arrangements for the Annual Membership Fee.

How to cancel Vitality

Timing rules

Cancellation of AIA Vitality membership in Singapore is allowed only at the end of the 12‑month Membership Year.

You must give at least 30 days' prior written notice before the membership-year end for the termination to take effect.

Steps to request cancellation

• Compose a written cancellation request with your full name, membership ID (or registered email) and the desired termination date.
• Send the written notice to [email protected] (retain a copy of your sent message).
• Allow up to 14 working days for the termination request to be processed once it is received.
• If you have recurring payments set up, separately instruct your bank or credit card issuer to stop those recurring payments; AIA will not automatically cancel those arrangements.

What happens when you cancel

Access and membership status

Your membership will remain active until the end of the 12‑month Membership Year specified in the cancellation request. Access to member benefits continues until that date.

Benefits, rewards and data

Cancelling the membership results in the forfeiture of any unredeemed eVouchers and rewards on termination. There is no transfer of membership or benefits after cancellation.

Account data retention and any data-handling details are governed by the programme’s terms and privacy policy; contact support for specifics about your account data.

Will I get a refund?

Refund policy

The Annual Membership Fee is non-transferable and non-refundable. This applies even if you choose to terminate the membership before the membership year ends.

There is no statutory 14‑day cooling-off or refund right for the membership under AIA Vitality’s Terms and Conditions in Singapore.

Exceptions and notes

• If you believe an exceptional refund or adjustment is warranted, raise the request in writing to [email protected] and provide clear supporting evidence. Approval is subject to the programme’s terms and discretionary review.
• Stopping membership payments with your bank does not automatically entitle you to a refund from the programme provider.

Vitality plans and pricing

Where to check current pricing

Pricing, promotions and plan details can change. Always check the programme’s official website or customer support for the most up‑to‑date plan and price information.

Notes on stated prices

This guide does not invent or guess prices. If you require the current fee amount, contact support or consult the official membership pages before you cancel.

Your consumer rights in Singapore

Statutory framework

Under Singapore law there is no automatic statutory cooling-off period that requires a refund for this type of membership unless the contract specifically provides one.

Contractual terms

The programme’s own Terms and Conditions set the cancellation and refund rules. The Annual Membership Fee is explicitly non-refundable and cancellation is only allowed at the end of the membership year with prior notice.

Customer experiences

Positive feedback

Some members appreciate the variety of partner benefits and the incentive structure that rewards healthier choices and activity.

Negative feedback

Users on public forums have reported app instability and syncing problems (for example, steps not syncing with external health apps) and frustrations with reward access and customer support.

For example, see community reports: app won't sync and app is horrific.

Documentation checklist

Required documents

• Membership ID or registered email address used for the Vitality account.
• Written cancellation request (email copy) with date and signature (typed name is acceptable where emailed).
• Proof of identity if requested by support (e.g., NRIC or passport photo page).

Recommended extras

• Proof of payment or receipt for the Annual Membership Fee.
• Evidence of any unresolved issues (screenshots of app errors, syncing logs) if cancellation is related to service problems.
• Confirmation or reference number from your bank/issuer when you cancel recurring payments.

Common mistakes

Missing the notice window

Members often expect immediate cancellation but forget that termination is only permitted at the end of the 12‑month Membership Year with 30 days' prior notice.

Assuming refunds or auto-stop of payments

Another common error is assuming a refund will be issued or that cancelling membership automatically stops recurring payments. You must separately instruct your bank or card issuer to stop any recurring charges.

Comparative recap

After cancelling

Things to do

• Redeem any eVouchers or rewards you intend to use before the membership end date.
• Contact your bank or card issuer to cancel any recurring payment instructions and keep confirmation details.
• Save copies of your cancellation confirmation and any correspondence from support.

Helpful links and resources

For community reports about app behaviour and syncing issues you can review user discussions, for example:

Vitality app won't sync (community)

App is horrific (community)

Address

Registered address

Vitality Wellness (Singapore) Pte. Ltd., 10, Kaki Bukit Road 1, #03‑37, KB Industrial Building, Singapore 416175.

Contact method

For cancellations and membership enquiries, send a written request to [email protected] and keep a record of your sent message.