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Cancel TRAINERIZE
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I hereby notify you of my decision to terminate the contract relating to the Trainerize service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trainerize: Easy Method
What is Trainerize
Overview
Trainerize is a fitness platform that connects clients with personal trainers and gyms for custom workout plans, tracking, and communication.
The app provides workout libraries, progress monitoring, messaging and program management tools for trainers and clients.
Main uses
Trainers use Trainerize to deliver programs, schedule sessions and bill clients (when they choose to).
Clients use the app to follow workouts, log progress and communicate with their coach.
How to cancel Trainerize
Cancel from the web (account owner)
- Log into your Trainerize web account.
- Go to Settings > Billing, then click “Cancel auto‑renew”.
- Your plan will downgrade to the free plan at the end of the billing cycle; you remain liable for charges up to cancellation.
Cancel via App Store or Google Play
- If you subscribed through Apple (iOS), manage cancellations and refunds through your Apple ID subscription settings; Apple handles refunds.
- If you subscribed through Google Play (Android), manage the subscription in your Google Play account; Google handles cancellations and refunds.
Clients of a trainer or gym
- If you are an end‑user on a trainer/business plan, contact your trainer or the business directly to cancel your training program or membership.
- Trainerize (the platform) does not manage billing on behalf of trainers unless the trainer uses Trainerize Payments or similar - always confirm with your trainer.
What happens when you cancel
Access after cancellation
When you cancel auto‑renew, your paid plan remains active until the end of the current billing cycle.
At the end of that period your account downgrades to the free plan and you lose access to paid features.
Data and account status
Your account data typically remains accessible under the free plan unless you or your trainer delete it.
If you need a copy of records, export or save receipts, workout logs and messages before the end of your billing period.
Will I get a refund?
Trainerize refund policy
Trainerize does not provide refunds or credits for partial months or unused subscription time when cancellation is for convenience.
This means no pro‑rata refund for remaining days in the billing cycle if you cancel voluntarily.
Exceptions and pro‑rata refunds
- If Trainerize suspends service for reasons not caused by user breach, they will refund pro‑rata for the unused portion of the current subscription period.
- Purchases made via Apple or Google are subject to Apple’s or Google’s refund policies; Trainerize does not issue refunds for app store purchases.
Trainerize plans and pricing
Where to check current pricing
Trainerize pricing and plan details change over time, so always check the official pricing page before subscribing.
For official plan and pricing information see the Trainerize pricing page:
Notes on add‑ons and billed features
Many trainers and businesses use paid add‑ons or third‑party integrations that can increase total cost.
Confirm with your trainer which features are included in your plan and which are billed separately.
Your consumer rights in Singapore
Cooling‑off and statutory rights
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), the 5 business‑day cooling‑off period applies to some direct sales (for example, unsolicited home visits).
Digital subscriptions such as Trainerize are generally not covered by a statutory cooling‑off right in Singapore.
Cancellations, refunds and recourse
- Trainerize’s terms state no refunds or credits for unused subscription periods unless required by applicable law.
- If you believe misrepresentation or unfair practice occurred, you may consider filing a complaint with CASE (Consumers Association of Singapore).
Customer experiences
Positive feedback
Users praise Trainerize for easy client‑program management, built‑in exercise videos and an intuitive interface.
Many reviewers note effective client tracking and helpful customer support as strong points.
Negative feedback
Common complaints include buggy behaviour, app crashes, scheduling issues and occasional data glitches that affect client access.
Users also report frustration with paid add‑ons, upselling and slow resolution of feature requests or bugs.
Documentation checklist
Before you cancel
- Account email and username used for Trainerize.
- Payment receipts or transaction IDs for the subscription period.
- Trainer or business contact details (email or phone).
At time of cancellation
- Screenshot of the cancellation confirmation or the Settings > Billing page showing “Cancel auto‑renew”.
- App store purchase receipt (Apple or Google) if you subscribed via mobile store.
Common mistakes
Assuming Trainerize handles trainer billing
Many users assume Trainerize directly cancels or refunds trainer‑issued subscriptions; in practice trainers or businesses control client billing.
Always confirm cancellation and refund policies with your trainer before relying on the platform to resolve billing issues.
Missing the billing cutoff or proof
Waiting until after the billing date to cancel can incur another billing cycle; cancel early to avoid unintended renewals.
Not saving receipts or screenshots makes disputes harder to resolve - keep proof of subscription dates and cancellation confirmations.
Comparative recap
Quick comparison
| Feature | Platform (Trainerize) | Trainer / Business | Notes |
|---|---|---|---|
| Who cancels subscriptions | User via web account | Clients or trainer depending on billing setup | Trainers manage client billing when subscriptions are sold through them |
| Refunds for app store purchases | No - handled by Apple/Google | May assist, but refund via app store | Contact Apple/Google for refunds on mobile purchases |
| Pro‑rata refunds for suspension | Yes, if Trainerize suspends service without user breach | Depends on trainer/business policy | Trainerize will refund unused portion if suspension is provider‑caused |
After cancelling
What to check immediately
Save receipts, export any needed workout logs and confirm the cancellation date in your account settings.
If you were billed through a trainer, confirm with them that your billing has stopped.
Helpful links and next steps
Check official Trainerize pricing and plan details here:
For app store refunds, contact Apple Support or Google Play support directly through your device or account.
Address
Local contact (example partner)
PURE Fitness Singapore - Asia Square Tower 1 location (for local partnership context).
Postal address
Level 6, Asia Square Tower 1, 8 Marina View, Singapore 018960