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Cancellation Ultiself: Easy Method
What is Ultiself
Overview
Ultiself is a self-improvement and fitness platform that offers guided routines, habit tracking and personalised programs.
It is available as a web service and as mobile apps with in-app purchase subscription options.
Where it is offered
Ultiself is distributed via its website and major app stores, including the Apple App Store and Google Play.
Subscription billing depends on the purchase channel (web vs app store).
How to cancel Ultiself
Cancel a web subscription (ultiself.com)
- Email [email protected] requesting cancellation at least 24 hours before the end of the current period.
- Ultiself processes cancellation requests within approximately 72 hours; access remains until the end of the billing period.
Cancel via app stores
- Apple App Store: cancel through your Apple ID Subscriptions in the App Store app or device Settings. Apple handles billing.
- Google Play Store: open Google Play → Subscriptions → Ultiself and cancel; Google Play manages billing.
What happens when you cancel
Access after cancellation
For web purchases, you will typically retain access until the end of the paid billing period after the cancellation is processed.
If you cancel during a free trial, you will not be charged and access ends per the trial terms.
Renewals and billing
Auto-renewal stops at the end of the current billing period once cancellation is processed.
For App Store and Google Play purchases, billing is managed by Apple or Google respectively and renewals are controlled in those stores.
Will I get a refund?
Ultiself web refund policy
Generally, Ultiself states there are no refunds for web purchases unless required by applicable law or expressly stated otherwise.
Refunds for web purchases may be considered on a case-by-case basis.
App Store and Google Play refunds
- Purchases through Apple or Google must be refunded via Apple or Google; Ultiself does not process store refunds.
- If you forgot to cancel before renewal, Ultiself’s public materials indicate no refund for that billing cycle in most cases.
Ultiself plans and pricing
Available in-app purchase prices (SGD)
Prices shown are the in-app purchase entries observed in the Singapore App Store.
Not all plan names may be official product names; some are promotional or onboarding variants.
Pricing table
| Plan | Price (SGD) | Period |
|---|---|---|
| Ultiself Year with 7 day trial | S$38.98 | Yearly |
| Ultiself OS1 Yearly | S$24.98 | Yearly |
| Onboarding Sales Screen | S$39.98 | One-time/in-app |
| 1 year | S$69.98 | Yearly |
| 3 month | S$34.98 | Quarterly |
| Ultiself Regular Yearly | S$56.98 | Yearly |
| Ultiself Yearly DownSell | S$21.98 | Yearly |
| Ultiself Yearly Welcome Back | S$27.98 | Yearly |
Your consumer rights in Singapore
Local protections
Ultiself’s public terms do not state a Singapore-specific cooling-off or 14-day refund right for digital subscriptions.
However, lack of a stated right in terms does not necessarily remove statutory protections under Singapore law.
Legal remedies and chargebacks
- Consumers may have rights under the Consumer Protection (Fair Trading) Act if terms or practices are unfair or misleading.
- If cancellation was not handled correctly you can request a chargeback via your payment provider or pursue remedies under applicable law.
Customer experiences
Positive feedback
Some users praise the app for flexibility, motivational structure and a smooth experience in day-to-day use.
Examples include 5‑star reviews noting usability and helpful daily flows.
Negative feedback
Multiple complaints report unexpected charges, difficulty cancelling, unclear trial reminders and slow or no response from customer support.
There are reports that refunds or cancellation confirmations were delayed or required escalation.
Documentation checklist
What to prepare before contacting support
- Order or receipt email showing the subscription charge and date.
- Account email or username used with Ultiself.
- Subscription ID or transaction ID if available from the store or payment statement.
Useful evidence for refunds or disputes
- Screenshots of purchase confirmations and subscription pages.
- Copies of emails sent to [email protected] and any responses.
- Bank or card statements showing the charge for the billing cycle in dispute.
Common mistakes
Relying on the app for cancellation
Some users assume the app includes an internal cancel button. Often billing must be cancelled via the app store or by emailing support for web purchases.
Always check whether your purchase was via the website, Apple ID, or Google Play before cancelling.
Waiting too long to contact support
If you miss the 24‑hour cutoff or the trial reminder, you may be charged for the next billing cycle and refunds are not guaranteed.
Delays in emailing [email protected] can make chargebacks or disputes more difficult to pursue.
Comparative recap
Quick comparison
The following table summarises cancellation channels and who handles refunds for each purchase method.
Keep this handy when deciding where to cancel or request a refund.
Comparison table
| Platform | How to cancel | Refund responsibility |
|---|---|---|
| Web (ultiself.com) | Email [email protected] at least 24 hours before period end; processed ~72 hours | Ultiself - generally no refunds unless required by law or case-by-case |
| Apple App Store | Cancel via Apple ID Subscriptions in App Store or device Settings | Apple handles billing and refund requests |
| Google Play Store | Cancel in Google Play → Subscriptions → Ultiself | Google Play handles billing and refund requests |
After cancelling
What to expect
After a successful cancellation, you typically retain access until the end of the current paid period.
If you cancelled a free trial, access ends according to the trial terms and you will not be charged.
Where to get more help
- Contact Ultiself support at [email protected] for web subscription issues and confirmations.
- For App Store issues and refunds visit the official App Store listing: Ultiself on the Apple App Store (SG).
Address
Company headquarters
Ultiself is associated with a U.S. headquarters address used in public materials.
Address: 7495 West Atlantic Avenue Suite 200, Delray Beach, Florida, United States.
Local contact note
No Singapore-specific office or address was identified in public sources; contact support via email or your app store account for country-specific billing.
Keep copies of all correspondence and receipts if you need to escalate through your payment provider or consumer protection channels.
Similar cancellation services
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Ultiself subscription via the website, email [email protected] at least 24 hours before the end of your current billing period. Ensure you keep proof of your cancellation request.
If you subscribed through the Apple App Store, you can cancel by going to your Apple ID Subscriptions in the App Store app or your device Settings. Remember to keep proof of your cancellation.
Yes, after you cancel your Ultiself subscription, you will retain access until the end of the current billing period. Make sure to check your billing details for confirmation.
Ultiself generally does not offer refunds for web purchases unless required by law. For app store purchases, refunds must be processed through Apple or Google, so check their policies.
Ultiself typically processes cancellation requests within approximately 72 hours. To ensure a smooth process, email your cancellation request in writing and keep a copy for your records.