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Cancel VIRGIN ACTIVE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Virgin Active service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Virgin Active: Easy Method
What is Virgin Active
Overview
Virgin Active Singapore is a premium fitness club chain that offers gym facilities, classes and wellness services across multiple clubs in Singapore.
Memberships are subscription-based with various commitment lengths and pay-as-you-go weekly pricing tiers.
Key characteristics
Facilities often include fitness studios, pools and spa amenities depending on club location.
Membership features vary by plan and may include towel service, coaching sessions and access to on-demand workouts.
How to cancel Virgin Active
Primary cancellation methods
- Email the club or visit the club in person by close of business on the Sunday before the next direct debit date to make the cancellation effective for the upcoming billing cycle. See the club FAQ for contact details: Virgin Active FAQ.
- Cancellations not received by that Sunday close of business will not take effect until the following billing cycle.
Step-by-step cancellation checklist
- Confirm your next direct debit date.
- Email the club or attend in person and request cancellation before Sunday close of business ahead of that debit date.
- Request written confirmation (email or receipt) showing the effective cancellation date.
- Keep copies of your cancellation request and any club replies.
What happens when you cancel
Access after cancellation
Your access normally continues until the end of the paid billing period or until the effective cancellation date confirmed by the club.
If your cancellation is processed after the deadline, you will remain liable for the next payment cycle.
Billing, renewals and data
Autopay direct debits will stop after the effective cancellation date confirmed by Virgin Active.
Retain any email confirmations and bank statements as proof of cancellation and final payments.
Will I get a refund?
Official refund position (Singapore)
Virgin Active Singapore’s public FAQ does not state a statutory cooling-off period or an explicit refund right for memberships in Singapore.
Therefore, refunds are not publicly guaranteed; members should not assume a 14‑day or similar cooling-off refund applies locally.
Exceptions and related notes
- Early termination fees apply if you cancel during any minimum commitment period.
- Some other markets have different rules (for example, a 14‑day cooling-off in some countries), but those do not confirm Singapore policy.
- A membership freeze is available if requested before Sunday close of business ahead of the next payment date, and a freeze fee may apply.
Virgin Active plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Once‑A‑Weeker | S$39 per week | Weekly | 1 in‑club workout or class per week; unused weekly workouts roll over; 12‑weeks minimum commitment; includes free coaching session, gear, on‑demand workouts |
| Long Termer | S$66 - S$73 per week | Weekly | Unlimited club & class access; access to all clubs in Singapore; 12 or 24‑months commitment; promotion: 8‑weeks half‑price |
| Goal Getter | S$89 per week | Weekly | Unlimited club & class access; access to all clubs in Singapore; 12‑weeks minimum commitment |
| Flexible Membership | S$30 per week | Weekly | Flexible (short‑term) plan - approx. 14‑day commitment |
| Long‑Term (12‑month) | S$61 per week | Weekly | 12‑month commitment |
| Long‑Term (24‑month) | S$51 per week | Weekly | 24‑month commitment |
| Goal Getter (alternate listing) | S$75 per week | Weekly | 12‑weeks commitment |
Pricing notes
Weekly rates are the primary published format; approximate monthly costs can be estimated by multiplying weekly by 4.33.
Activation/joining fees are typically eliminated for long‑term plans but may apply to flexible plans.
Your consumer rights in Singapore
Relevant law
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides protections against unfair contract terms and unfair practices.
CPFTA does not automatically create a statutory cooling‑off right for gym contracts; rights depend on contract terms and specific circumstances.
Practical advice
- Always get cancellation confirmation in writing (email or receipt).
- Keep records: membership number, contract copy, payment receipts and the date/time of your cancellation request.
- If you believe a term is unfair, you can seek advice from consumer protection resources or legal advice.
Customer experiences
Positive feedback
Many members praise premium amenities (heated spa pools, salt rooms) and less crowded clubs, calling the vibe more like a country club.
Users also report responsive staff and a professional cancellation experience when the correct process is followed.
Negative feedback
Some locations have reported maintenance or changing‑room issues and occasional shortages of amenities like towels.
Other complaints include difficulties with customer service responsiveness after sign‑up and concerns about autopay price changes if members are not monitoring billing.
Documentation checklist
Essential items to bring or include in email
- Full name as on membership and membership number.
- Valid photo ID (NRIC, passport) if cancelling in person.
- Bank statement or proof of last direct debit date.
- Copy of membership contract or terms (if available).
- Clear written cancellation request (email or printed) and request for written confirmation.
Optional but helpful
- Photographic evidence of issues (if cancelling for quality reasons).
- Record of previous communications with club staff about the issue.
Common mistakes
Missing the cancellation window
Many members miss the deadline (Sunday before the direct debit) and are charged for an extra cycle. Always check your next debit date and submit cancellation early.
Poor record keeping
Not saving confirmation emails or bank statements makes disputes harder to resolve. Get written confirmation and keep copies.
Comparative recap
Quick comparison table
| Feature | Typical policy | Notes | Period |
|---|---|---|---|
| Cancellation deadline | Sunday before next direct debit | Must notify by close of business to stop upcoming billing | Immediate |
| Refund / cooling‑off | No publicly stated statutory refund | Other markets differ; Singapore FAQ gives no explicit cooling‑off | Varies |
| Freeze option | Available with fee | Request by Sunday before payment date | Flexible |
| Early termination fee | Applies during minimum commitment | Check contract for amount and conditions | During commitment |
How to use this recap
Use the table to confirm timelines and expectations before you submit a cancellation request.
When in doubt, contact the club and request written confirmation about fees and effective dates.
After cancelling
Follow up actions
- Keep the confirmation email and check your bank statements to ensure direct debits stop as scheduled.
- If charged incorrectly, contact the club immediately and provide your cancellation confirmation and bank proof.
Useful link
Refer to the official FAQ for the most current guidance and contact details: Virgin Active Singapore FAQ.
Address
Corporate / postal
1 Raffles Place #06-00 One Raffles Place Singapore 048616
Note on visiting clubs
If you choose to cancel in person, visit your home club during operating hours and request written confirmation of the cancellation.
Bring photo ID and your membership details to speed up the process.