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Cancel VITALITY
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I hereby notify you of my decision to terminate the contract relating to the Vitality service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vitality: Easy Method
What is Vitality
Overview
Vitality is a subscription-based wellbeing programme that rewards members for healthy behaviour and activity tracking. It connects activity data, partner benefits and rewards through a membership model in Singapore.
How it works
Members earn points for activities and can unlock partner benefits and eVouchers as they progress through the programme. The service requires an active membership and, where applicable, linked payment arrangements for the Annual Membership Fee.
How to cancel Vitality
Timing rules
Cancellation of AIA Vitality membership in Singapore is allowed only at the end of the 12‑month Membership Year.
You must give at least 30 days' prior written notice before the membership-year end for the termination to take effect.
Steps to request cancellation
- Compose a written cancellation request with your full name, membership ID (or registered email) and the desired termination date.
- Send the written notice to support@aiavitality.com.sg (retain a copy of your sent message).
- Allow up to 14 working days for the termination request to be processed once it is received.
- If you have recurring payments set up, separately instruct your bank or credit card issuer to stop those recurring payments; AIA will not automatically cancel those arrangements.
What happens when you cancel
Access and membership status
Your membership will remain active until the end of the 12‑month Membership Year specified in the cancellation request. Access to member benefits continues until that date.
Benefits, rewards and data
Cancelling the membership results in the forfeiture of any unredeemed eVouchers and rewards on termination. There is no transfer of membership or benefits after cancellation.
Account data retention and any data-handling details are governed by the programme’s terms and privacy policy; contact support for specifics about your account data.
Will I get a refund?
Refund policy
The Annual Membership Fee is non-transferable and non-refundable. This applies even if you choose to terminate the membership before the membership year ends.
There is no statutory 14‑day cooling-off or refund right for the membership under AIA Vitality’s Terms and Conditions in Singapore.
Exceptions and notes
- If you believe an exceptional refund or adjustment is warranted, raise the request in writing to support@aiavitality.com.sg and provide clear supporting evidence. Approval is subject to the programme’s terms and discretionary review.
- Stopping membership payments with your bank does not automatically entitle you to a refund from the programme provider.
Vitality plans and pricing
Where to check current pricing
Pricing, promotions and plan details can change. Always check the programme’s official website or customer support for the most up‑to‑date plan and price information.
Notes on stated prices
This guide does not invent or guess prices. If you require the current fee amount, contact support or consult the official membership pages before you cancel.
Your consumer rights in Singapore
Statutory framework
Under Singapore law there is no automatic statutory cooling-off period that requires a refund for this type of membership unless the contract specifically provides one.
Contractual terms
The programme’s own Terms and Conditions set the cancellation and refund rules. The Annual Membership Fee is explicitly non-refundable and cancellation is only allowed at the end of the membership year with prior notice.
Customer experiences
Positive feedback
Some members appreciate the variety of partner benefits and the incentive structure that rewards healthier choices and activity.
Negative feedback
Users on public forums have reported app instability and syncing problems (for example, steps not syncing with external health apps) and frustrations with reward access and customer support.
For example, see community reports: app won't sync and app is horrific.
Documentation checklist
Required documents
- Membership ID or registered email address used for the Vitality account.
- Written cancellation request (email copy) with date and signature (typed name is acceptable where emailed).
- Proof of identity if requested by support (e.g., NRIC or passport photo page).
Recommended extras
- Proof of payment or receipt for the Annual Membership Fee.
- Evidence of any unresolved issues (screenshots of app errors, syncing logs) if cancellation is related to service problems.
- Confirmation or reference number from your bank/issuer when you cancel recurring payments.
Common mistakes
Missing the notice window
Members often expect immediate cancellation but forget that termination is only permitted at the end of the 12‑month Membership Year with 30 days' prior notice.
Assuming refunds or auto-stop of payments
Another common error is assuming a refund will be issued or that cancelling membership automatically stops recurring payments. You must separately instruct your bank or card issuer to stop any recurring charges.
Comparative recap
| Feature | Effect | Period |
|---|---|---|
| Cancellation window | Allowed only at end of 12‑month membership year with 30 days' notice | annual |
| Refunds | Annual Membership Fee is non-refundable and non-transferable | N/A |
| Recurring payments | Must be stopped separately with your bank or issuer | N/A |
| Unredeemed rewards | Forfeited on termination | N/A |
| Processing time | Termination processed in up to 14 working days after receipt | annual |
After cancelling
Things to do
- Redeem any eVouchers or rewards you intend to use before the membership end date.
- Contact your bank or card issuer to cancel any recurring payment instructions and keep confirmation details.
- Save copies of your cancellation confirmation and any correspondence from support.
Helpful links and resources
For community reports about app behaviour and syncing issues you can review user discussions, for example:
Vitality app won't sync (community)
Address
Registered address
Vitality Wellness (Singapore) Pte. Ltd., 10, Kaki Bukit Road 1, #03‑37, KB Industrial Building, Singapore 416175.
Contact method
For cancellations and membership enquiries, send a written request to support@aiavitality.com.sg and keep a record of your sent message.