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Cancel CHOPE
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Chope service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chope: Easy Method
What is Chope
Overview
Chope is an online dining reservation platform that connects diners with restaurants across Singapore and Southeast Asia. It provides real-time booking, instant confirmations and promotional deals via its consumer app and website.
Role and scope
Chope acts primarily as a facilitator between diners and restaurants, offering reservation tools and voucher sales but not operating restaurants directly. Restaurant-facing services and pricing differ from consumer features.
How to cancel Chope
Cancel via app or web
- Open the Chope app or use the link in your confirmation email to view the reservation.
- Choose the reservation and select "Cancel" or "Edit" following the on-screen prompts.
- Note: Many restaurants request cancellations 24 - 48 hours before the dining time; individual restaurant terms may vary.
Cancel via Grab (Reservation Services powered by Chope)
- If you booked through Grab’s reservation integration, modify or cancel via the Grab platform where the reservation is listed.
- Follow the restaurant’s displayed cancellation policy on the platform; refunds, if any, are handled directly by the restaurant.
- For more details on reservation terms see Grab’s reservation terms: Reservation Services Powered by Chope (Grab).
What happens when you cancel
Access and confirmation
After cancellation you will usually receive an updated confirmation email or notification in the app. Keep this as proof of cancellation.
Data and renewal
Cancelling a reservation does not delete your Chope account or saved preferences unless you specifically request account removal.
Reservation holds, deposits or voucher expiries remain subject to the restaurant’s or voucher terms.
Will I get a refund?
ChopeDeals and vouchers
- ChopeDeals vouchers are strictly non-refundable and cannot be extended beyond their capped expiry (90 days).
- Always check the voucher’s terms before purchase; refunds are not available for ChopeDeals according to Chope’s shop FAQ.
Deposits and restaurant charges
- Deposits may be charged or held based on the restaurant’s cancellation policy; Chope does not hold deposit funds.
- If a refund or release of a card hold is required, contact the restaurant directly as Chope cannot process those refunds.
For general guidance see Chope’s diner FAQ and shop FAQ: Chope Diner FAQ and Chope Shop FAQ.
Chope plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Chope (Consumer App) | Free | N/A | Make reservations and access ChopeDeals without subscription fee |
| Chope (Restaurant - UOB Lite Reservation System) | S$100.00 + GST | monthly | Reservation system, CRM, booking security, marketing credits via UOB partnership |
| Chope (Restaurant - Full Table Management System) | S$150.00 + GST | monthly | Full table management, CRM, operations tools, marketing credits via UOB partnership |
Notes
The consumer-facing Chope app in Singapore is free to use. The SGD pricing shown applies to restaurant-facing products offered via partnerships.
Your consumer rights in Singapore
Refund rights and limitations
- There is no automatic 14-day refund right for ChopeDeals vouchers; vouchers include a strict no-refund clause and a 90-day expiry rule.
- Refunds for deposits are not handled by Chope and depend on the restaurant’s policy.
Liability and dispute resolution
- Chope acts as a facilitator and is not generally liable for service quality or for refund decisions taken by restaurants.
- If unresolved, disputes under Grab’s reservation arrangement may be escalated as noted in their terms; see Grab’s reservation terms: Grab - Reservation Services.
Customer experiences
Positive feedback
Users commonly praise Chope for quick, real-time booking and instant confirmations, making last-minute planning easier.
Some reviews also note that when cancellations are made within allowed timeframes, refunds (where applicable) are credited back to cards by the restaurant.
Negative feedback
Some diners report a cluttered UI and confusing navigation around deals and filters in the app.
Others express frustration that Chope facilitates deposits or refunds but cannot force restaurants to release holds or issue refunds.
Documentation checklist
Essential evidence
- Reservation confirmation email or in-app booking reference.
- Payment receipts, card transaction details or deposit authorization screenshots.
- Restaurant cancellation policy screenshot or link shown at booking time.
Communication records
- Screenshots of app notifications and any cancellation confirmations.
- Copies of email or chat exchanges with the restaurant or Chope/Grab support, including timestamps.
Common mistakes
Not checking restaurant policy
Many problems arise when diners assume a universal cancellation window; restaurant-specific rules often differ and impose deposits or fees.
Assuming Chope processes all refunds
Chope does not hold or refund restaurant deposits in most cases; customers who expect Chope to force a refund may be surprised and frustrated.
Also avoid waiting too long to contact the restaurant - timely direct communication helps resolve holds or charges faster.
Comparative recap
Quick comparison
| Service | Price | Period | Key notes |
|---|---|---|---|
| Chope (Consumer App) | Free | N/A | Real-time reservations and ChopeDeals; consumer bookings are free but vouchers are non-refundable. |
| Grab - Reservation Services (Powered by Chope) | Depends on booking/restaurant | N/A | Modifications follow each restaurant’s displayed cancellation policy; refunds handled by the restaurant. |
How to choose
Choose the route that matches your booking source (Chope app vs Grab) and review the restaurant policy before confirming.
When a deposit or voucher is involved, retain all receipts and contact the restaurant first for refunds.
After cancelling
Immediate steps
- Save the cancellation confirmation email or screenshot from the app.
- Check whether a refund, credit or hold release is expected and note the restaurant’s stated timelines.
Escalation and help
- Contact the restaurant directly for deposit or refund issues and keep records of all communications.
- If you need platform-level guidance, consult Chope’s diner FAQ: Chope Diner FAQ and Chope Shop FAQ: Chope Shop FAQ.
- Refer to Grab’s reservation terms for dispute steps where relevant: Grab - Reservation Services.
Address
Chope corporate presence (local)
Chope’s operational presence in Singapore is maintained through local entities and restaurant partnerships.
Registered address
3 Lim Teck Kim Road, #09-01, Genting Centre, Singapore 088934