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Cancel MUDWTR
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mudwtr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mudwtr: Easy Method
What is Mudwtr
Overview
MudWtr (Mud Wtr, Inc.) is a U.S.-based company offering a powdered coffee alternative made from organic mushrooms, cacao, and spices. It sells one-time purchases and subscriptions and ships internationally from its Venice, California headquarters.
Product highlights
Products are positioned as lower-caffeine alternatives meant to provide sustained energy without typical coffee jitters or crashes. MudWtr also sells accessories such as the MudWtr Whip frother, which has its own return rules.
How to cancel Mudwtr
Via website (recommended)
- Log in to your MudWtr account on the official site: Help Center.
- Go to Manage in your subscription details.
- Scroll to the bottom of the subscription details page and click “Cancel Subscription.”
- Confirm the cancellation when prompted. The cancellation takes effect after the current billing period and the subscription will not renew.
Via app stores or email
- Official MudWtr materials do not document a platform-specific cancellation inside App Store/Google Play - MudWtr directs cancellations to the website.
- If you cannot cancel via your account, email MudWtr support at drink@mudwtr.com asking them to change or cancel your subscription.
What happens when you cancel
Access and deliveries
Cancellation takes effect after the current billing period ends. You will typically retain access to any active subscription benefits until that date.
Account and data
After cancelling, your subscription will not renew. Your account and order history generally remain available so you can review past orders or reactivate later via the website.
Will I get a refund?
Standard refund policy
- MudWtr offers a 30-day money-back guarantee for first-time customers who purchased within the past 30 days; eligible returns receive a full refund when returned via the authorized process. See MudWtr return policy: Return Policy.
- In general, MudWtr does not provide pro-rated refunds for unused portions of billing cycles after cancellation.
Exceptions and product faults
- Malfunctioning MudWtr Whip frothers are accepted for return within one year of purchase under the return policy.
- If you believe you qualify for a refund under the 30-day guarantee or for a faulty product, follow the returns process described on MudWtr’s returns page.
Mudwtr plans and pricing
Available options
The official site lists MAP (minimum advertised price) in USD; Singapore-specific exact prices are not published by MudWtr. Below are example pricing items from verified data and import examples.
| Plan | Price | Period | Features |
|---|---|---|---|
| 30-serving tin (import via Ubuy SG) | S$88.00 | One-time purchase | MudWtr :rise, 30 servings, organic mushroom-based coffee alternative; price excludes shipping & customs |
| 30-serving tin (MAP USD converted) | ≈S$67.50 | One-time purchase | MudWtr Online Everyday MAP price USD 49.99 converted at ~1 USD ≈ SGD 1.35; does not include shipping |
Notes
Shipping to Singapore via MudWtr (when available) has previously been noted at approximately SGD 3.90 - 7.00 depending on order value. Exact shipping and taxes depend on your checkout method and carrier.
Your consumer rights in Singapore
Cooling-off and statutory rights
Under Singapore consumer protection (e.g., the Consumer Protection (Fair Trading) Act), buyers generally have a 14-day right to cancel for many online purchases unless exceptions apply.
How MudWtr’s policy compares
MudWtr’s published 30-day money-back guarantee for first-time customers is more generous than the typical 14-day cooling-off minimum. Consumers in Singapore may still rely on statutory rights where applicable.
Customer experiences
Positive feedback
- Many users praise MudWtr as a quality coffee alternative providing sustained energy without jitters or crashes.
- Customers report benefits to energy, focus, and gut comfort in Trustpilot reviews.
Common complaints
- Multiple reviewers report difficulty cancelling subscriptions, confusing subscription flows, and unexpected charges.
- Other common issues include dissatisfaction with taste or texture and reports of slow or unresponsive customer support in some cases.
Documentation checklist
Before contacting support
- Order number and purchase date.
- Account email address used to subscribe.
- Subscription ID or screenshot of subscription details (Manage page).
For returns or refunds
- Proof of purchase or receipt.
- Photos of defective items (for frother faults) and a clear description of the fault.
- Any email correspondence with support about the issue.
Common mistakes
Mistaking where to cancel
Customers sometimes try cancelling via App Store or Google Play because they think the subscription is managed there. MudWtr’s official guidance indicates cancellation is performed via the MudWtr website or by emailing MudWtr support.
Timing and refund expectations
Expecting a pro-rated refund immediately after cancelling is a common error. MudWtr generally lets the subscription run until the end of the paid billing period and does not typically issue refunds for unused time.
Comparative recap
Quick comparison
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Website (Manage subscription) | High | Low (unless within 30-day guarantee) | Recommended by MudWtr; cancellation takes effect after current billing period. |
| Email (drink@mudwtr.com) | Medium | Medium (case-by-case) | Use when you cannot cancel via the website or need support with refunds/returns. |
| App Store / Google Play | Low (no platform-specific method documented) | Low | MudWtr materials do not provide platform-specific cancellation steps; refer customers to the website or email. |
Recommendation
Cancel via your MudWtr account on the website when possible and keep confirmation records. If issues persist, email drink@mudwtr.com with your order details and subscription screenshots.
After cancelling
Next steps
- Check your email for a cancellation confirmation and note the final charge date.
- Monitor your bank/card for any unexpected charges and save all correspondence until resolved.
Where to get help
For account and cancellation help, start at MudWtr’s Help Center: MudWtr Help Center.
For returns and refund details, review MudWtr’s Return Policy: Return Policy. For terms and conditions, see: Terms.
If needed, mention the 30-day money-back guarantee or the one-year frother return window when contacting support. Use support email: drink@mudwtr.com.
Address
Headquarters
Mud Wtr, Inc., 800 Hampton Dr Ste H, Venice, California 90291, United States.
Notes about Singapore
No separate MudWtr Singapore address was identified in the official materials. The Singapore entity Mud Logic Asia Pte. Ltd. is unrelated to MudWtr; for account and subscription matters contact MudWtr via their website or drink@mudwtr.com.