Cancellation Cookidoo: Easy Method

What is Cookidoo

Short description

Cookidoo® is Thermomix’s subscription platform that provides access to a large library of guided recipes, meal planners and personalised cookbooks for Thermomix users.

How it is delivered

Cookidoo is offered as a paid subscription that you can access via the web and the mobile app. App purchases are available through the Singapore App Store.

How to cancel Cookidoo

Cancel via the Cookidoo website (recommended)

• Sign in at the Cookidoo website.
• Go to Profile → Account → My Subscription → Cancel.
• Follow the on-screen prompts to confirm cancellation.

Notes about mobile apps and stores

• Annual subscriptions bought via mobile in-app purchases must be managed on the web; you cannot cancel directly inside the mobile app per Singapore FAQ.
• If you used Apple in-app purchase, manage subscriptions in your Apple ID settings (app guidance still points to web cancellation).

What happens when you cancel

Access after cancellation

After cancellation, your subscription remains active until the end of the current paid period.

You retain access to Cookidoo content for the remainder of that period; there is no immediate termination on cancellation.

Renewal and future charges

• Cancelling stops auto-renewal so you won’t be charged again at the next renewal date.
• Make sure cancellation is completed before the renewal date to avoid future charges.

Will I get a refund?

Right of withdrawal within 14 days

For initial annual subscriptions, Vorwerk provides a 14-day right of withdrawal from the date of purchase under its Help Center terms.

To request a refund within this period, you must email from the account-associated address as instructed by Vorwerk support.

Auto-renewal and refund limits

• After a renewal has occurred, the 14-day withdrawal right no longer applies to that renewal.
• The Singapore FAQ states auto-renewal payments are non-refundable and the subscription remains valid until expiry, so cancelling is important to prevent future charges.

Cookidoo plans and pricing

Official App Store annual prices (SGD)

The following SGD prices are the App Store in-app purchase rates found for Singapore.

Pricing table

Your consumer rights in Singapore

Legal context

Singapore’s Consumer Protection (Fair Trading) Act applies to digital services and requires transparency and fair practices.

Cancellations, clear terms and honest renewal notices are expected under local enforcement principles.

How Cookidoo aligns

• Vorwerk provides an initial 14-day withdrawal period for annual subscriptions, consistent with clear terms for new contracts.
• Vorwerk also issues renewal notices and information on cancellation on its Singapore FAQ pages.

Customer experiences

Positive feedback

Many users praise Thermomix hardware as an efficient all-in-one appliance with precise cooking and useful built-in scales.

Cookidoo recipes are appreciated by users who rely on guided, tested recipes for consistent results.

Thermomix review (Singapore)

Common complaints

Some users report the Cookidoo app has limited search and filter capabilities and can feel clunky to use.

There are occasional reports of billing or renewal issues; these highlight the importance of checking renewal settings and confirmations.

Documentation checklist

Before contacting support

• Have your Cookidoo account email and username ready.
• Note the subscription purchase date and payment method used (App Store or web).
• Keep any order or receipt emails related to the subscription.

When requesting a refund or withdrawal

• Send the request from the email address associated with your Cookidoo account.
• Include a clear statement of the request (withdrawal/refund) and the purchase date.
• Attach receipts/screenshots if available to speed verification.

Common mistakes

Attempting cancellation in the wrong place

A frequent error is trying to cancel inside the mobile app when the subscription must be managed via the web or the store used to purchase it.

Assuming immediate refunds or termination

Many users expect instant refunds or immediate loss of access; Cookidoo subscriptions remain active until the paid period ends and refunds for renewals are not guaranteed.

Comparative recap

Quick platform comparison

The table below summarises practical differences between cancelling on the web and handling app-store purchases.

Comparison table

After cancelling

What to check immediately

• Confirm you received an email confirmation of cancellation.
• Verify your next billing date shows no upcoming charge.

Helpful official resources

• Vorwerk Singapore FAQ (Cookidoo & subscriptions)
• Cookidoo overview and pricing guidance
• Official Cookidoo app (App Store listing)

Address

Local contact location

Vorwerk / Cookidoo point of contact in Singapore is listed at The Cathay.

Postal address

The Cathay #02‑07/08, 2 Handy Road, Singapore 229233