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Cancellation Simplycook: Easy Method
What is Simplycook
Service overview
SimplyCook is a subscription meal-kit service that sends recipe cards and pre-measured ingredients to simplify home cooking. The service focuses on flavour boosts and easy-to-follow recipes for a range of cuisines.
Subscription model
Subscriptions are recurring and can be managed online or via the platform where you subscribed (website, Apple App Store or Google Play). Delivery schedules and changes depend on the subscription settings and cut-off times set by SimplyCook.
How to cancel Simplycook
Cancel via the website
- Log in to your SimplyCook account.
- Go to My Account → My Details and select the cancel option there.
- Alternatively email customer support at [email protected] or [email protected] to request cancellation.
- To stop the next delivery, notify SimplyCook before midnight 4 days prior to the scheduled delivery date.
- For legal terms and cut-off details see the terms and conditions: SimplyCook terms.
Cancel via app stores (iOS / Android)
- iOS: Cancel your SimplyCook subscription through your Apple ID subscription settings. Apple handles billing and any refunds for App Store purchases.
- Android: Cancel via Google Play → Subscriptions, or through the app’s manage subscription link. Google handles billing and refunds for Play purchases.
- For step-by-step third-party guidance see this cancellation summary: Postclic guide.
What happens when you cancel
Deliveries and access
Cancellation prevents future deliveries after the current billing period ends or after the service confirms cancellation.
If you miss the cut-off (notify before midnight 4 days prior), the next scheduled delivery may still be dispatched.
Account and data
Your account remains accessible for order history and account settings until you request deletion or the service follows its data-retention policy.
Contact customer support if you want account closure or data removal after cancelling.
Will I get a refund?
General refund policy
Per SimplyCook’s terms, the standard 14-day cooling-off right does not apply to perishable food items because of their nature.
Refunds depend on the reason for the request and how the purchase was made (website vs app store).
Exceptions, defects and third-party purchases
- Defective or misdescribed products: report within 3 days of delivery (photos recommended). You may be offered a full refund or exchange. Refunds are usually processed within 14 days after agreement or evidence.
- Missing, damaged or not-delivered boxes under general terms: a full refund may be offered if returned unopened within 30 days (return postage usually paid by the customer under general terms).
- Purchases via Apple App Store or Google Play: refunds must be requested through Apple or Google because they handle those transactions.
- See the legal terms for details: SimplyCook terms.
Simplycook plans and pricing
Where to check pricing
Pricing and available plans can change and may differ by country or promotion.
Always check SimplyCook’s official site or account pages for the most current plan and pricing information, and review the terms for billing policies: SimplyCook terms.
Do not rely on third-party estimates
No Singapore-specific prices in SGD are provided here; avoid assuming prices from reports or third-party summaries.
Contact customer support if you need confirmation of charges on your account or currency details.
Your consumer rights in Singapore
Statutory expectations
Even when a cooling-off right is excluded for perishable goods, consumers retain statutory rights to receive goods as described and of satisfactory quality.
If goods are defective or misdescribed you are entitled to remedies such as repair, replacement, or refund depending on the circumstances.
Local dispute options
If a refund or resolution is refused, gather your evidence and consider contacting local consumer-protection organisations or dispute-resolution bodies in Singapore for guidance.
Keep records of communications, dates, photos and proof of purchase to support any formal complaint.
Customer experiences
Positive feedback
Many customers praise convenience, varied tasty recipes, simple instructions and flexibility to pause or adjust subscriptions.
Trustpilot reviews highlight excellent flavours, easy recipes and responsive customer service in many cases: Trustpilot.
Negative feedback
Users sometimes report difficulty locating the website cancellation button, accidental renewals and unclear free-trial terms that convert to paid subscriptions.
Delivery delays, unexpected charges after trials, and problems with partner-offer subscriptions are also reported on review platforms: Reviews.io.
Documentation checklist
What to have ready
- Account email and the SimplyCook order or subscription reference number.
- Date of delivery and photos of defective or damaged items.
- Screenshots of your subscription page, charges or billing history if disputing a charge.
- Proof of return postage or tracking number if you return unopened items.
Why documentation matters
- Evidence speeds up investigation and increases chances of a successful refund or exchange.
- Keep email threads with customer support and timestamps for follow-up.
Common mistakes
Timing errors
Missing the cancellation cut-off (notify before midnight 4 days prior) is a frequent cause of receiving an unwanted box.
Always check the next-delivery date in your account and cancel with enough lead time.
Account and channel confusion
Cancelling in the wrong place (for example cancelling a website subscription but not an App Store subscription) can lead to continued billing.
Also watch free-trial terms - forgetting to cancel before a trial converts is a common complaint.
Comparative recap
Quick comparison
| Method | = period | How to cancel | Refund & billing handler | Notes |
|---|---|---|---|---|
| Website | One-off / Recurring | Log in → My Account → My Details, or email [email protected] | SimplyCook processes refunds for website purchases | Notify before midnight 4 days prior to stop next delivery; see terms: terms |
| Apple iOS (App Store) | Recurring | Cancel via your Apple ID subscription settings | Apple handles billing and refunds | Request refunds from Apple; see third-party guidance: Postclic |
| Google Play (Android) | Recurring | Cancel via Google Play → Subscriptions or manage subscription link | Google handles billing and refunds | Request refunds from Google Play; see third-party guidance: Postclic |
After cancelling
Immediate steps
Save confirmation of cancellation (email or on-screen confirmation) and keep any case or ticket number provided by support.
If you expect a refund, note the timeframes mentioned in the terms and allow processors (SimplyCook, Apple or Google) the stated period to complete refunds.
If you need more help
- Email customer support: [email protected] or [email protected].
- Review the official terms for refunds and complaints: SimplyCook terms.
- For third-party step guides on cancellation via app stores see: Postclic guide.
Address
Registered office
Unit D, Discovery House, Juniper Drive, SW18 1UY, United Kingdom (registered office address used by SimplyCook).
Correspondence address
SimplyCook correspondence: 100 - 106 Leonard Street, 1st Floor, EC2A 4RH, London, United Kingdom.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.