Cancellation Firstleaf: Easy Method

What is Firstleaf

Service overview

Firstleaf is a personalized wine subscription service that curates monthly selections based on your taste profile.

Subscribers receive recurring shipments of wine chosen by Firstleaf's recommendation engine and concierge team.

Where it operates

Firstleaf is a U.S.-based company that ships from the United States and maintains U.S.-centric terms and support channels.

Singapore availability may be limited; check Firstleaf's official pages for the latest service areas and policies.

How to cancel Firstleaf

Cancel online (recommended)

• Log in to your Firstleaf account on the website.
• Go to "My Account" → "Membership Plan" and select "Cancel Membership".
• Make sure cancellation is completed at least 48 hours before your next order processes.

Cancel by phone or alternative routes

• Contact Member Experience at 1‑800‑461‑7203 (Mon - Fri 6am - 4pm PT, Sat/Sun 6am - 3pm PT) to request cancellation.
• If you subscribed via Apple App Store or Google Play, cancel directly through those app platforms (app-platform cancellations are handled by Apple/Google).

Official reference

See Firstleaf's membership and cancellation terms for the authoritative process.

Firstleaf Terms

What happens when you cancel

Account access and membership

After cancellation your membership will stop future club shipments provided the request is made before the 48‑hour cutoff for the next order.

Access to member-only pricing or features may end when membership is cancelled.

Data and communications

Firstleaf will retain account and order records per its policies for customer service and billing purposes.

You should receive confirmation of cancellation via email; retain that confirmation for your records.

Will I get a refund?

Satisfaction guarantee and credits

Firstleaf offers a satisfaction-style remedy: if you dislike a bottle, contact Member Experience within the stated time window to request a credit toward a future club order.

Credits from satisfaction claims may be void if you cancel your membership - check the policy when you claim a credit.

Refunds, returns and restocking fees

• If an order is cancelled after processing or a shipment is returned (refused delivery or returned to warehouse), refunds may be issued less a US$25 restocking fee.
• If delivery fails and you choose a refund instead of reshipment, the same restocking condition may apply.

Refer to Firstleaf's returns page for the official return and restocking terms.

Firstleaf Returns

Firstleaf plans and pricing

Where to find pricing

Firstleaf lists prices and plan details on its official website and account pages.

Do not rely on third‑party summaries for exact pricing; always check the official site for the latest information.

Singapore-specific pricing note

There is no verified pricing in SGD or Singapore-specific plans in the official materials used here.

If you are outside the U.S., confirm currency, shipping and duties before subscribing.

Your consumer rights in Singapore

Key protections to consider

Singapore consumers are protected under laws such as the Consumer Protection (Fair Trading) Act (CPFTA) for misleading or unfair practices.

Unclear cancellation terms or incorrect charges may be challenged under these frameworks.

Practical steps for Singapore residents

• Keep written proof of cancellation and any confirmations or emails from Firstleaf.
• If charged despite cancelling, gather transaction records and contact your card issuer and relevant consumer authorities in Singapore if needed.

Customer experiences

Positive feedback

Many customers praise wine quality, variety, personalization and helpful support in resolving lost shipments or replacements.

Trustpilot shows a number of high ratings and positive service anecdotes from satisfied subscribers.

Firstleaf on Trustpilot

Negative feedback and recurring issues

Common complaints include failed or late cancellations, unexpected charges, and difficulties getting clear confirmations or refunds.

Delivery problems and disputed signatures have been reported by some customers as unresolved or poorly investigated.

Documentation checklist

What to have ready

• Account email and login details used for subscription.
• Order number(s) and dates for any shipments you want to dispute.
• Copies/screenshots of cancellation attempts and any confirmation messages or emails.

Additional documents that help

• Payment receipts, bank or card statements showing charges.
• Photos or tracking records for delivery issues or returned packages.

Common mistakes

Missing the cancellation cutoff

Many customers assume cancelling the day before an expected shipment is enough; Firstleaf requires cancellation at least 48 hours before processing.

This cutoff can lead to unwanted renewal charges if missed.

Relying only on verbal confirmation

Customers sometimes accept a phone cancellation without requesting written confirmation; this can cause disputes if charges follow.

Always keep a confirmation email or screenshot of the cancelled status in your account.

Comparative recap

Quick comparison headings

Below is a short table comparing key cancellation and refund attributes.

After cancelling

Confirmations and follow-up

Keep any email confirmation of cancellation and monitor your payment method for any unexpected charges.

If you are charged after cancelling, contact Firstleaf support immediately and keep supporting evidence.

Helpful official links

• Firstleaf Terms
• Firstleaf Returns
• App-purchase cancellation guidance

Address

Corporate mailing address

Firstleaf's listed address is 50 Technology Court, Napa, CA 94558, USA.

Use this address only for formal correspondence; support and cancellations are processed via account pages or Member Experience channels.

Support contacts reminder

For cancellations or service inquiries call 1‑800‑461‑7203 during published hours or use your account dashboard online.

Retain written confirmation after you complete cancellation steps for future reference.