Cancellation Firstleaf: Easy Method

What is Firstleaf

Service overview

Firstleaf is a curated wine subscription service that personalises monthly wine selections based on your taste preferences.

Members receive a customised box delivered to their door and can adjust their membership online or via customer support.

Geographical focus

Firstleaf's published terms and operations are primarily directed at U.S. residents.

Because their standard policies are U.S.-centric, South African customers should check local legal protections before relying solely on Firstleaf's stated terms.

How to cancel Firstleaf

Cancel via website

• Log in to your account on the Firstleaf site.
• Go to "My Account" → "Membership Plan" → "Cancel Membership".
• Make the cancellation at least 48 hours before your next scheduled shipment for it to stop upcoming billing.

Cancel via phone and other notes

• Call Member Experience at 1-800-461-7203 (Mon - Fri 6 am - 4 pm PT, Sat - Sun 6 am - 3 pm PT) to request cancellation by phone.
• Changes or cancellations made less than 48 hours before a shipment will take effect only for the following billing period.
• App Store / Google Play cancellations are not detailed in the main Terms; web cancellation instructions are primary.

What happens when you cancel

Account access and membership

Your membership will stop future shipments once cancellation takes effect according to the 48‑hour rule described above.

Cancellations made late (within 48 hours of a shipment) typically apply to the next billing cycle, so a shipment may still be processed.

Credits, benefits and data

Credits and membership benefits expire immediately upon cancellation under Firstleaf's stated policy.

Retained account data and any post-cancellation communications are governed by Firstleaf's terms and privacy policy.

Will I get a refund?

Returned or undeliverable shipments

• Shipments returned due to refusal or being undeliverable may be refunded, minus a $25 restocking fee.
• If tracking shows an order as delivered, Firstleaf's policy states that delivered orders cannot be fully refunded.

Disliked bottles and general refunds

• Bottles you dislike may be eligible for store credit (not cash) if reported within 30 days of delivery.
• Store credits expire immediately if you cancel your membership.
• There is no explicit mention in Firstleaf's public policy of a 14‑day statutory right to cancel for full cash refunds.

Firstleaf plans and pricing

Availability of pricing

No public pricing in South African Rand (ZAR) was found in the available sources for 2024/2025.

Official plan prices are presented in USD on Firstleaf's own site; local ZAR equivalents are not shown.

Contact for pricing

Your consumer rights in South Africa

Local cooling‑off and consumer laws

South African laws such as the Electronic Communications and Transactions Act and the Consumer Protection Act may provide cooling‑off or return rights for online purchases.

Common protections can include a short cancellation/cooling‑off period for distance sales and remedies for defective goods.

How this applies to Firstleaf

Firstleaf's published policies appear to target U.S. customers and do not reference South African statutory rights.

South African consumers should rely on local law to enforce any additional cancellation or refund rights not offered by Firstleaf's stated policies.

Customer experiences

Positive feedback

• Customers praise wine variety and quality, personalised selections, and helpful concierge/support for resolving delivery issues.
• Positive reviews cite prompt, secure shipping and useful taste‑based tailoring of selections (see Trustpilot feedback).

Negative feedback

• Complaints include difficulty cancelling in time, unexpected $25 restocking fees, and billing for orders not received.
• Other reports describe problems with promotional pricing errors and disputes over delivery and refund decisions.

Sources for customer feedback include aggregated reviews and complaint threads.

Documentation checklist

Essential account information

• Account email and full name used for the subscription.
• Membership plan name and any subscription ID displayed in your account.

Order and communication records

• Order numbers and delivery tracking details for shipments in question.
• Dates, times, screenshots of error messages, promotional offers, and any correspondence with support.

Common mistakes

Timing errors

Waiting until less than 48 hours before the next shipment to cancel often results in the next box being processed and billed.

Always check your next shipment date and cancel earlier to avoid unwanted charges or restocking fees.

Assumptions about refunds and channels

Assuming you will receive a cash refund for disliked bottles can be incorrect; Firstleaf typically offers store credit not cash in such cases.

Assuming app cancellation works the same as web cancellation can cause issues since app‑based cancellation details are not specified in the main terms.

Comparative recap

Quick comparison

After cancelling

What to check immediately

Confirm cancellation via email and verify that no further shipments are scheduled in your account dashboard.

Save any confirmation numbers or screenshots in case you need to dispute future charges.

Where to find more information and feedback

• Check customer reviews and shared experiences: Firstleaf reviews on Trustpilot (IE).
• See additional feedback and complaints: Firstleaf complaints on PissedConsumer.

Address

Written notices

For written cancellation requests or legal notices, use the postal address provided in Firstleaf's terms.

Mailing address

50 Technology Court, Napa, CA 94558, United States (Attn: Compliance Department)