Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel GOUSTO
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Gousto service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gousto: Step-by-Step Guide
What is Gousto
Service overview
Gousto is a UK-based meal kit subscription service that delivers recipes and pre-portioned ingredients to customers' doors.
The service operates on a recurring subscription model where customers select meals and receive weekly deliveries.
Where Gousto operates
Gousto primarily operates in the UK and Ireland and publishes terms and consumer information on its official site.
If you are outside those markets, availability, pricing and support may differ or the service may not be offered locally.
How to cancel Gousto
Online cancellation (recommended)
- Log in to your Gousto account on the website.
- Go to Subscription Settings or My Details in your account dashboard.
- Choose "Cancel Subscription" or select "Pause Subscription" if you prefer a temporary stop.
- Follow on-screen prompts to confirm the cancellation before the weekly cut-off.
Postal cancellation and proof
- If you prefer a written notice, send registered post to the company's corporate address to obtain documented proof of posting.
- Registered post is useful if you need evidence of the date you submitted a cancellation request.
For an independent step-by-step account of options, see a third-party cancellation guide: Postclic - How to cancel Gousto.
What happens when you cancel
Access and upcoming deliveries
Cancellations must be made before the weekly cut-off (typically midday, about 3 - 5 days before delivery) to avoid being charged for that week.
If you cancel after the cut-off, your next scheduled box may still be processed and billed.
Account data and reactivation
Your account remains available to log in and you can usually reactivate or pause your subscription through Subscription Settings on the website.
Any saved preferences or order history are typically retained while your account exists, but check your account settings for specific data handling details.
Will I get a refund?
Standard refund policy
- Gousto generally does not refund orders once they have been processed for dispatch.
- If an order has been shipped or prepared for delivery, a refund is unlikely under the standard policy.
Exceptions and timing
- Refunds or credits may be considered if cancellation occurs before orders are processed - for example, before the stated midday cut-off approximately 3 days before delivery.
- Some customers report receiving full refunds when they cancel before processing deadlines, but this is evaluated case-by-case.
For Gousto's terms on perishable goods and cancellations, consult their terms and conditions: Gousto - Terms & Conditions.
Gousto plans and pricing
Where to check current plans
Gousto publishes its available plans and pricing on its official site; pricing, offers and availability can change over time.
Do not rely on third-party pages for exact prices - always check Gousto's official pages for the latest information.
Important pricing note for Singapore readers
Gousto does not currently appear to offer services in Singapore, and no SGD pricing information is available from official sources.
If you are outside Gousto's operating markets, local availability, delivery fees and currency will differ - verify on the official site before subscribing.
Your consumer rights in Singapore
Cooling-off and distance sales
Singapore does not provide a blanket 14-day cooling-off right for online purchases of goods; cooling-off periods generally depend on contract type and seller policy.
Perishable goods (like meal kits) are commonly excluded from distance‑selling cancellation rights in other jurisdictions and may be treated similarly in practice.
Where to get help locally
If you have a dispute with a seller while in Singapore, contact local consumer bodies such as the Consumers Association of Singapore (CASE) for guidance on complaints and mediation.
Keep records of orders, communications and any evidence of damaged or missing items; these help consumer advisors assess your case.
Customer experiences
Positive feedback
Some customers praise Gousto for recipe variety, ease of cooking and helping users build cooking skills.
Many reviews highlight satisfactory portion sizes and a good selection of meals compared with some competitors.
Common complaints
Negative reports include missing or poor-quality ingredients, damaged produce, and excessive or hard-to-recycle packaging.
Customers also report delivery problems and frustration with the speed or effectiveness of customer service on some occasions.
For a sample of user reviews and sentiment, see these review collections: Trustguide - Gousto reviews and Reviews.io - Service insights.
Documentation checklist
Before you cancel
- Account login email and password (or recovery method).
- Upcoming delivery date and the weekly cut-off time for changes.
- Order reference numbers for any recent boxes.
If you need proof or to dispute a charge
- Registered post proof if you send a written cancellation.
- Copies/screenshots of cancellation confirmation, emails and order pages.
- Photographs of damaged or missing items and any courier evidence.
Common mistakes
Cancelling via app stores or in-app
Many customers mistakenly cancel through the App Store or Google Play. Doing this does not always stop a Gousto website subscription.
Always cancel via the Gousto website under My Details or Subscription Settings to ensure the subscription is ended.
Missing the weekly cut-off
Waiting until too close to delivery can mean your next box is already processed and charged; check the weekday and time of the cut-off and act early.
Also avoid relying solely on verbal or chat confirmations - request and keep written confirmation of cancellation where possible.
Comparative recap
Quick comparison
| Feature | Details | Typical outcome |
|---|---|---|
| Cancellation method | One-off | Must cancel on Gousto website or by registered post to stop future boxes |
| Refund window | Short | Possible if cancelled before processing cut-off; unlikely after dispatch |
| Reactivation | Ongoing | Account can usually be paused or reactivated online |
| Support reliability (reported) | Variable | Some positive feedback on recipes; recurring complaints about ingredient quality and service delays |
After cancelling
Confirmations and follow-up
After you cancel, save any confirmation emails or on-screen messages that show the cancellation date and reference number.
If you do not receive confirmation, log back into your account to verify subscription status or contact support.
Useful links
- Gousto terms and conditions (perishables & cancellation): Gousto - Terms & Conditions
- Third-party guide to cancellation steps and postal notice: Postclic - Cancel Gousto
Address
Corporate address for written notices
SCA Investments Limited T/A Gousto
Unit 1.8 & 1.9, The Shepherds Building Central, Charecroft Way, Hammersmith, London W14 0EE, United Kingdom
How to send written cancellation
Send a signed letter by registered post to the address above and retain the postal receipt as proof of posting.
Include your account name, email, subscription ID and the date you wish the cancellation to take effect.