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Cancellation Honestbee: Easy Method
What is Honestbee
Overview
Honestbee was a Singapore-based on-demand grocery and meal delivery service connecting users with local retailers and restaurants.
The service historically offered subscription benefits, marketplace ordering, and partnered retail experiences in Singapore.
Current public information
Publicly available company pages focus on terms, general use and disclaimers rather than step-by-step account management guidance.
Official terms are available on the company site but do not spell out platform-specific cancellation flows. See the terms for details.
How to cancel Honestbee
General guidance
Honestbee’s public Terms & Conditions do not list distinct cancellation methods for App Store, Google Play or web subscriptions.
Because platform-specific instructions are not provided, follow platform or payment-provider cancellation flows first, then notify Honestbee if needed.
Step-by-step cancellation steps
- Check where you subscribed (App Store, Google Play, website or prepaid voucher) and sign into that account.
- If you subscribed via Apple App Store: open Settings > [your name] > Subscriptions and cancel the Honestbee subscription there.
- If you subscribed via Google Play: open Play Store > Menu > Subscriptions and cancel the Honestbee subscription there.
- If you subscribed on Honestbee’s website or via a prepaid Gift/Annual plan, contact Honestbee support through the official site and review the FAQ for prepaid terms.
- Keep screenshots or confirmation emails showing cancellation steps and any subscription status changes.
What happens when you cancel
Access and renewals
Cancellation typically prevents future renewals but does not usually grant refunds for past payments unless specified by policy.
If you cancel a recurring subscription you retain access until the end of the paid period in most platforms (check the platform confirmation).
Account data and receipts
Your account data and order history may remain on Honestbee systems according to their data policies in the Terms & Conditions.
Save invoices, receipts and any confirmation messages to support later disputes or questions about charges.
Will I get a refund?
Official refund position
Honestbee’s publicly accessible FAQ states that prepaid Annual or Gift subscriptions are not eligible for refunds.
The Terms & Conditions do not describe a statutory 14-day automatic refund or withdrawal procedure for online purchases.
Exceptions and disputed charges
- If a charge is incorrect, contact your payment provider (App Store, Google Play, card issuer) to dispute the transaction.
- Document communications and provide proof when asking for a refund or reversal.
- For prepaid Gift or Annual plans, expect that Honestbee’s FAQ lists no refunds; check their FAQ for the exact wording before raising a dispute.
Reference: Honest Living FAQ on prepaid refunds.
Honest Living FAQ (prepaid policies)
Honestbee plans and pricing
Membership summary
Only the following confirmed historic plan and price from public records is listed below.
Price information is limited and may be outdated; verify with Honestbee if you still have an active plan.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| beeHive membership | S$28.90/year | Annual | Discounts at 'Fresh' supermarket and habitat by honestbee; 1-for-1 dining at selected restaurants |
Your consumer rights in Singapore
Legal context
Honestbee’s public terms and FAQs do not include a company-provided 14-day cooling-off or similar statutory disclosure on their pages.
Public documents do not reference the Consumer Protection (Fair Trading) Act specifically; consumers should rely on general Singapore law for remedies.
Practical steps to protect rights
- Keep all receipts, confirmation emails and screenshots of subscription status.
- Contact the payment platform or your card issuer promptly for disputed or unauthorised charges.
- If you believe a statutory right applies, you may seek further advice from consumer-protection authorities or legal counsel.
Customer experiences
Positive feedback
Some former employees and users reported pleasant working relationships and pockets of strong service and product teams.
Sources note talented colleagues and positive experiences within certain internal teams.
Negative feedback
Public reporting and reviews cited financial instability, delayed payments to staff and concerns about company stability during certain periods.
Media coverage and employee reviews referenced management and communication issues that affected operations.
Representative coverage: a news report on staffing changes and public FAQ pages for company policy.
Documentation checklist
What to save before you cancel
- Subscription confirmation emails and receipts (date, amount, plan name).
- Screenshots of subscription status in App Store / Google Play / Honestbee account.
- Any prepaid voucher codes, gift subscription details or invoice numbers.
What to save after you cancel
- Cancellation confirmation from the platform or Honestbee support.
- Communication logs (email, chat, screenshots) showing the cancellation and any replies.
- Bank or card statements that show billing or refunds for future disputes.
Common mistakes
Assuming automatic refunds
Many users expect automatic refunds after cancelling; Honestbee’s public FAQ explicitly denies refunds for prepaid Annual or Gift plans.
Always check the specific plan terms before assuming a refund is available.
Not cancelling the right place
Users sometimes cancel on the Honestbee website but forget to cancel the App Store or Google Play subscription (or vice versa), causing continued charges.
Confirm the subscription origin and cancel through that platform to stop renewals.
Comparative recap
Quick comparison
This table summarizes key points to review when cancelling a Honestbee subscription or contesting a charge.
Use it to confirm the action you need: cancel platform, save documentation, or pursue dispute.
Comparison table
| Item | Action required | Expected outcome |
|---|---|---|
| App Store subscription | Cancel via Apple Subscriptions | Stops future renewals; access until period end |
| Google Play subscription | Cancel via Google Play Subscriptions | Stops future renewals; access until period end |
| Prepaid Annual / Gift plan | Contact Honestbee support; review FAQ | Refunds not provided per FAQ; no early cancellation refund |
After cancelling
Follow-up actions
Confirm your cancellation in writing and retain screenshots or email confirmations for at least several months.
If you see unexpected charges after cancellation, contact the payment platform or your card issuer immediately.
Helpful links
Address
Registered office
HONESTBEE PTE. LTD., registered office address listed in public records for correspondence and legal notices.
Address: 600 North Bridge Road, #23‑01, Parkview Square, Singapore 188778.
Notes
Company structure and operating entities have changed over time; verify the correct contact details when sending formal correspondence.
For policy details, refer to the official Terms & Conditions and the Honest Living FAQ linked above.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.