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Cancel HUEL
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Huel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Huel: Easy Method
What is Huel
Overview
Huel is a branded nutrition company that sells nutritionally complete foods in powders, ready-to-drink bottles and bars. It is commonly offered by subscription and as one-off retail purchases through distributors.
Product forms
Products include powdered meals, ready-to-drink bottles, and snack bars designed to provide balanced macronutrients and micronutrients. Local availability in Singapore is via importers and retailers.
How to cancel Huel
Web (Huel account)
- Log into your Huel account.
- Go to “My Subscriptions”.
- Select the subscription you want to cancel.
- Click “Cancel Subscription” and follow the on-screen prompts.
iOS (App Store) and Android (Google Play)
- iOS: Open iPhone Settings → tap your name/Apple ID → Subscriptions → select Huel → Cancel.
- Android: Open Google Play app → Profile → Payments & subscriptions → Subscriptions → select Huel → Cancel.
- Note: Subscriptions billed via Apple or Google must be cancelled through Apple/Google; web cancellation does not stop those charges.
Need urgent assistance
If an order has already been processed or shipped and you need urgent help, contact Huel support by email. For account-level or urgent assistance, Huel has advised contacting team@huel.com or support@huel.com.
What happens when you cancel
Orders and future shipments
Cancellation stops future recurring orders for that subscription. It does not cancel orders already processed or shipped via the fulfilment system.
Account and data
Cancelling a subscription does not delete your Huel account. Account information and order history are retained under Huel’s terms of use.
Will I get a refund?
Money Back Guarantee and web purchases
Huel offers a 30-day Money Back Guarantee for first-time purchases made via the website (effective since Dec 1, 2023).
- To request a refund, email support@huel.com and return unused items.
- Return shipping is paid by the customer; original shipping/handling is non-refundable.
- A S$15 deduction or equivalent administrative fee may apply to the refund.
Standard returns and app purchases
Standard returns: unused items in original condition can usually be returned within 30 days of delivery; return shipping is the customer’s responsibility.
App Store and Google Play purchases follow Apple’s and Google’s refund policies and must be handled via their support channels.
Huel plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Huel Ready To Drink (single bottle, various flavors) | S$26.99 | One-off purchase | 500 ml nutritionally complete RTD beverage (Chocolate, Berry, Banana) |
| Huel Ready To Drink (special offer) | S$17.98 | One-off purchase - special offer | 500 ml RTD beverage discounted price |
| Huel Ready-to-Drink Complete Meal (8-pack, estimated) | Approx. S$51.76 | One-off purchase - pack of 8 (imported) | 8 × 500 ml shakes, various flavours; GBP 29.99 (~S$51.76) |
| Huel Complete Nutrition Bars | S$7.98 | Per bar | 55 g bars: multiple flavours including Chocolate Chip Cookie Dough |
| Huel Protein Ready-to-Drink Complete Meal Bottle | S$12.98 | Per bottle | 500 ml higher-protein variant (Strawberry Banana or Iced Latte) |
| Huel Complete Protein Meal Drink - Chocolate or Vanilla | S$13.48 | Per bottle | 500 ml protein meal drink (Chocolate or Vanilla) |
| Huel Super Greens Powder - 255 g | S$109.98 | Per pack | Super Greens powder supplement |
Notes on pricing
Prices reflect retail offerings in Singapore via local distributors and importers. Subscription pricing and discounts, if available, require signing in and checkout and may vary.
Your consumer rights in Singapore
Cooling-off rules (CPFTA)
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), the statutory cooling-off (cancellation) period applies mainly to direct-sales or timeshare contracts.
CPFTA provides a 5 business day cancellation right for certain direct sales, not for regular ecommerce purchases such as standard Huel orders.
Practical effect for Huel orders
Most Huel online purchases in Singapore are regular ecommerce transactions and are not covered by the CPFTA 5-day cooling-off right.
For CPFTA details, see an overview at Advomi: CPFTA cancellation summary.
Customer experiences
Positive feedback
- Many customers praise product quality, flavour variety and convenience as meal replacements.
- Users report nutritional transparency and successful outcomes like weight management and increased energy.
- Delivery and customer service are often reported as responsive for straightforward issues.
Common complaints
- Taste and texture are subjective; some reviewers report unpleasant flavours or odd textures.
- Billing confusion - subscriptions billed every 28 days vs calendar months - has caused unexpected charges.
- Occasional reports of poor packaging, expired products or slow responses for returns and damage claims.
Documentation checklist
Before you cancel
- Order number and purchase date.
- Account email used for the purchase.
- Subscription ID or screenshot of the active subscription page.
For refunds or returns
- Photos of damaged or incorrect items and packaging.
- Proof of delivery (tracking number) and return tracking if applicable.
- Keep original packaging and any unopened/unused items for return.
Common mistakes
Billing timing confusion
Customers often assume billing follows calendar months; Huel bills many subscriptions every 28 days. This can create surprise charges that feel like duplicate monthly payments.
Return and cancellation misunderstandings
Another frequent error is trying to cancel an App Store/Google Play subscription via the Huel web account - that does not stop Apple/Google billing.
Also cancelling does not stop orders already processed or shipped; customers expecting immediate returns or refunds without following the return procedure may be disappointed.
Comparative recap
Quick comparison
| Channel | Ease to cancel | Refund route | Period |
|---|---|---|---|
| Web (Huel account) | Direct via account, straightforward | Refunds handled by Huel support for web purchases | Subscription / One-off |
| iOS (App Store) | Cancel via Apple ID settings | Refunds via Apple support; Huel cannot cancel Apple billing | Subscription |
| Android (Google Play) | Cancel via Google Play subscriptions | Refunds via Google support; Huel cannot cancel Google billing | Subscription |
| Retail / Importers (Singapore) | Return/cancellation depends on retailer policy | Refunds handled by the local retailer or distributor | One-off purchase |
Takeaway
Cancel on the same platform that billed you. For web purchases, use the Huel account; for Apple/Google purchases, use those platforms.
After cancelling
What to check
- Confirm you receive a cancellation confirmation email and save it.
- Monitor your payment method for any unexpected future charges.
- If a shipment is already en route, track it and request returns per Huel’s instructions if eligible.
Helpful links and contacts
Huel terms and returns overview: Huel terms of use.
Singapore consumer law overview (CPFTA): CPFTA cancellation summary.
Local retail availability pages (examples): British Essentials - Huel, Little Farms - Huel.
For reviews and community experiences: Trustpilot and Sitejabber.
Support emails: support@huel.com and team@huel.com (use these for web refund/return requests and urgent queries).
Address
Huel corporate address
Huel Inc., 134 N 4th St, Brooklyn, NY 11249, United States.
Notes for Singapore customers
There is no listed Singapore-specific cancellation address. Physical notices can be sent to Huel’s international address if required, but most cancellations and refund requests should be handled online or by email.