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Recipient
Musclefood
Muscle Foods Ltd, 23‑25 Park Lane Business Centre, Park Lane Business Park
NG6 0DW Nottingham , United Kingdom
REF/2025GRHS4
Cancellation Musclefood: Easy Method
What is Musclefood
Overview
Musclefood is a food delivery company specialising in high-protein, fitness-focused meals and grocery items. It operates a subscription model to deliver regular shipments of prepared meals and protein products.
Service model
Operations and primary support are UK-based, with online account management for subscriptions and purchases. There is no separate Singapore-native Musclefood site listed in the official sources.
How to cancel Musclefood
Cancel or pause via website (recommended)
- Log into your Musclefood account on the website and go to "Your subscription".
- Choose "pause subscription" to pause deliveries for 1 - 3 weeks, or select "cancel subscription" to stop future deliveries.
- Confirm the action and retain any confirmation email or on‑screen reference for your records.
- Reference: Musclefood help - pause or cancel.
App Store / Google Play and alternative routes
- No distinct in-app cancellation policy is provided in the official help pages; cancellation appears to be managed through the website account portal.
- If you subscribed via a third party (App Store, Google Play) check those vendor receipts, but note Musclefood’s help pages do not describe a separate in‑app cancellation flow.
What happens when you cancel
Access and future deliveries
After cancellation, your scheduled future deliveries will stop and you will not be billed for further subscription cycles. Existing deliveries already processed may still be dispatched.
Account and data
Your account information remains stored according to Musclefood’s policies. Keep confirmation of cancellation for any billing queries or disputes.
Will I get a refund?
Standard refund processing
Musclefood (UK) processes refunds to the original payment method; typical processing time is 5 - 10 business days after the refund is authorised.
Reference: How refunds work.
Exceptions and faulty items
- If a product is faulty or not as described, Terms & Conditions state you may receive a full refund, including reasonable delivery or return costs.
- Perishable products are generally non-returnable and the usual 14-day cooling-off right does not apply to perishable goods unless the item is faulty.
- Some international sites list differing procedures for defects (for example, manufacturing defect claims on an India site require an unpackaging video and may be processed in 14 - 21 working days).
- References: Musclefood Terms & Conditions, Musclefood India - refund policy.
Musclefood plans and pricing
Pricing note
Official Musclefood pricing for Singapore (SGD) is not generally published; the table below uses verified promotional pricing available from a Myprotein - Musclefood Singapore promotion.
Plan table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Goal Getters (Myprotein x MuscleFood, Singapore promo) | S$55.20 | Weekly (approx.) | 3 protein‑fuelled meals + snack per day |
Your consumer rights in Singapore
General guidance
Singapore consumers have statutory protections under local consumer laws and can seek remedies if goods are faulty or misdescribed. For disputes, keep purchase records and any photos or videos showing faults.
Practical steps in Singapore
- Contact the seller first and keep a written record of all communications and evidence (photos, unpackaging video if requested by the seller).
- If the seller cannot resolve the issue, you may contact the Consumers Association of Singapore (CASE) for advice and mediation.
- For card payments, consider contacting your card issuer about a chargeback if you believe billing was incorrect and the seller cannot resolve it.
Customer experiences
Positive feedback
Many verified reviewers praise fresh, well-chilled meat, good value hampers, and prompt deliveries. Repeat customers cite product quality and responsive customer service as reasons to return.
Reference: trustpilot reviews summarise these positive points.
Negative feedback
Common complaints include missing items, damaged packaging, discrepancies between listed and delivered portion sizes, and delivery date changes or lost parcels.
These issues suggest keeping delivery photos and checking orders promptly on receipt.
Documentation checklist
What to keep before cancelling
- Account username/email and subscription confirmation.
- Order numbers and delivery dates for upcoming or recent orders.
- Payment receipts or bank/card statements showing charges.
Evidence for refund or fault claims
- Photos of damaged packaging and product condition on delivery.
- Unpackaging or defect videos if requested by the seller.
- All email and chat correspondence with customer service.
Common mistakes
Trying to cancel via the wrong channel
Customers sometimes attempt to cancel subscriptions via the App Store/Google Play or by contacting delivery partners. Musclefood’s guidance points to cancelling in the website account portal.
Missing evidence and late claims
Failing to keep photos, videos, or order references can delay or prevent successful refund/defect claims. Also, requesting refunds for perishable items purely for change-of-mind is often not accepted.
Comparative recap
Quick comparison
| Feature | Musclefood (official/help) | Period |
|---|---|---|
| Cancellation method | Via website account portal ("Your subscription") - pause or cancel | - |
| Refund timing | Refunds processed to original payment method in 5 - 10 business days (UK) | 5 - 10 business days |
| Perishable goods rule | Perishable items generally non-returnable; cooling-off not applicable unless faulty | - |
| Promotional Singapore pricing | Goal Getters promo: S$55.20 (3 meals + snack per day) | Weekly (approx.) |
After cancelling
Confirmations and follow-up
Save any cancellation confirmation email or on-screen reference. Monitor your payment method for any unexpected charges after cancellation and contact support if needed.
Helpful links
- How to pause or cancel a subscription (Musclefood help)
- Refunds - processing guide (Musclefood help)
- Musclefood Terms & Conditions
Address
Registered office
Muscle Foods Ltd, 23-25 Park Lane Business Centre, Park Lane Business Park, Nottingham, United Kingdom, NG6 0DW.
Contact notes
There is no separate Singapore Musclefood office listed in the official sources. For account changes and refunds, use the website account portal or the help pages linked above.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Musclefood subscription from the App Store or Google Play, check your vendor receipts for cancellation instructions, as the official help pages do not provide a specific in-app cancellation process. You may also consider sending a cancellation request in writing.
Once you cancel your Musclefood subscription, all scheduled future deliveries will stop, and you will not be billed for any additional subscription cycles. However, any existing deliveries that have already been processed may still be dispatched.
Yes, you will receive a refund after canceling your Musclefood subscription. Refunds are processed to your original payment method and typically take 5-10 business days after authorization.
Yes, if you receive a faulty product or an item that is not as described, you may be eligible for a full refund, including reasonable delivery or return costs. However, perishable items are generally non-returnable unless faulty.
To ensure your cancellation request is processed correctly, log into your Musclefood account, go to 'Your subscription', and select 'cancel subscription'. Confirm the action and keep any confirmation email or on-screen reference for your records. You may also send a written request to the contact details shown on your bill.