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Cancel SOYLENT
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Soylent service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Soylent: Easy Method
What is Soylent
Overview
Soylent is a meal-replacement brand that sells ready-to-drink shakes, protein powders, and related merchandise through online ordering and subscription. It aims to provide balanced nutrition in convenient formats for regular or one‑off purchases.
Products and channels
Soylent sells food products (RTD shakes and powders) and non-food merchandise (clothing/accessories) via its website and third-party platforms. Subscriptions and one‑off orders are handled through the Soylent account dashboard or payment platforms.
How to cancel Soylent
Cancel via Soylent website (direct)
- Sign in to your Soylent account and open the account dashboard.
- Locate your active subscription and choose Skip or Cancel from the subscription controls.
- Ensure the cancellation or skip is completed at least 5 days before the next scheduled shipment (before 11:59 PM Pacific Time, 5 days prior).
- Note: Orders cannot be modified or canceled once they are confirmed and acknowledged by the fulfillment center.
Cancel via email or mobile platforms
- If you cannot cancel online, email Soylent support at info@soylent.com with your order number and request.
- For subscriptions billed through the App Store or Google Play, manage or cancel the subscription through the respective platform. Soylent’s documentation refers mobile users to their account or support for help.
- Keep confirmation screenshots or emails showing the cancellation or skip action.
What happens when you cancel
Order processing and shipments
If a subscription shipment has already been processed or acknowledged by the fulfillment center, it cannot be canceled or modified. That order will typically ship as scheduled.
Account and billing
After canceling, your subscription will stop future scheduled renewals. You should receive an account confirmation or email confirming the cancellation or skip.
Monitor your payment method and statements for any unexpected charges and keep cancellation confirmation for disputes if needed.
Will I get a refund?
Food products (powders and shakes)
- Food items are final sale once processed and shipped due to food safety - returns and exchanges are not accepted in most cases.
- Replacements for damaged or defective food items may be possible if reported within 5 days of delivery; contact Soylent support for assistance.
Merchandise and exceptions
- Non-food merchandise (clothing/accessories) may be returned within 14 days of delivery if unworn and in original packaging.
- Buyer pays return shipping; original shipping charges are non-refundable. Refunds to the original payment method are typically issued within 5 - 7 days from the time the return is processed.
Soylent plans and pricing
Pricing summary
The table below lists sample one‑off product prices and unit offers available in Singapore from retail listings and resellers.
Notes on pricing
Prices are shown in SGD and reflect retail/resale listings. Subscription or platform-based pricing in Singapore was not found in the available data.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Complete Nutrition Protein Powder (Cacao) | S$71 | One‑off (powder unit) | Complete nutrition powder |
| Original Ready‑to‑Drink Shake (12‑pack) | S$89 | One‑off (12 bottles) | Original RTD, 20 g protein each |
| Complete Protein Powder (Chocolate) | S$59 | One‑off (powder unit) | High‑protein powder (Chocolate) |
| Protein Shake Bundle (Chocolate & Vanilla) | S$130 | One‑off (bundle) | Complete protein shakes, chocolate & vanilla |
| Chocolate High Protein Shake | S$134 | One‑off (unit) | High‑protein RTD shake |
| Vanilla High Protein Shake | S$176 | One‑off (unit) | High‑protein RTD shake |
| Shake Bundle (Strawberry & Creamy Chocolate) | S$171 | One‑off (bundle) | Strawberry & creamy chocolate RTD shakes |
| Shake Bundle (Creamy Chocolate & Vanilla) | S$171 | One‑off (bundle) | Creamy chocolate & vanilla RTD shakes |
| Complete Coffee Meal Replacement Shake (Cafe Chai) | S$14 - 15 | Per bottle | Ready‑to‑drink Coffee (Cafe Chai) |
| Original RTD Shake Imported (12‑pack) | S$227 | One‑off (12 bottles, imported) | Original RTD imported from US (shipping/customs excluded) |
| Powder v1.9 Packet (local resale) | S$19.90 | Per packet (~35 servings per 7‑packet box) | Original powder, local reseller, negotiable bulk pricing |
Your consumer rights in Singapore
General consumer protections
Singapore consumers have protections under fair trading principles. Sellers should not misrepresent products or unfairly refuse legitimate refunds or replacements.
Practical steps and escalation
- If you cannot resolve a charge or refund directly, you may dispute the charge with your card issuer or payment provider (chargeback).
- Consider contacting local consumer bodies for guidance or mediation if direct resolution with the seller fails.
Customer experiences
Positive feedback
Some customers report that Soylent is convenient, filling, and helpful as a meal replacement. Others noted benefits like simpler meal routines and weight management support.
Negative feedback
There are reports of poor customer service, difficulty canceling subscriptions, unfulfilled or delayed orders, inventory issues, and unhonored refund promises. Some customers also report perceived changes in product taste or quality.
Documentation checklist
What to collect before contacting support
- Order number and subscription ID (if any).
- Account email address used to place the order.
- Payment method details (card issuer and last four digits).
- Scheduled shipment date you wish to cancel/skip.
Evidence for damaged or disputed items
- Photographs of damaged or defective items and packaging.
- Delivery proof and date/time of receipt.
- Any confirmation emails or cancellation screenshots.
Common mistakes
Missing the cancellation window
One frequent mistake is attempting to cancel too late. Soylent requires cancellations or skips at least 5 days before the next shipment (by 11:59 PM Pacific Time, 5 days prior).
Contacting the wrong channel
Many customers try to cancel via the app store or Google Play when the subscription is managed directly on Soylent’s site, or vice versa. Verify where the subscription is billed and act through that account or platform.
Comparative recap
Cancellation vs refunds at a glance
The table below summarizes key differences between cancelling a subscription and getting refunds or replacements for different purchase types.
Quick reference
| Feature | Soylent (direct web) | App Store / Google Play | Period |
|---|---|---|---|
| How to cancel | Account dashboard; skip or cancel at least 5 days before shipment; or email support. | Manage via platform subscription settings; also contact Soylent support if needed. | Immediate to 5 days prior |
| Refund for food | Generally final sale once processed/shipped; replacements for damage if reported within 5 days. | Platform refunds depend on platform policies; Soylent still handles product issues. | Case dependent |
| Merchandise returns | Return within 14 days, unworn, buyer pays return shipping; refund 5 - 7 days after processing. | Same product rules apply; payment refunds routed per platform processing. | 14 days |
After cancelling
What to check immediately
Save the cancellation confirmation email or screenshot from your account dashboard. Verify that future scheduled shipments are removed from your account.
If problems continue
- Contact Soylent support at info@soylent.com with your order details and cancellation evidence.
- If charges remain, consider disputing the charge with your card issuer and keep all correspondence for the dispute.
Address
Soylent corporate address
Soylent Nutrition, Inc.
777 Alameda St. 2nd Floor, Los Angeles, California 90021, United States
Support contact
For account or order issues, email: info@soylent.com