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Cancellation service #1 in Singapore
Cancellation Trade Coffee: Easy Method
What is Trade Coffee
Service overview
Trade Coffee is a personalized coffee subscription service that connects subscribers with a large selection of roasters across the U.S.
Subscribers receive curated bags based on a taste profile and can manage deliveries and preferences online.
How it works
Customers complete a quiz to set taste preferences, choose a subscription cadence, and receive freshly roasted bags shipped to their address.
Subscriptions are managed via Trade Coffee's account dashboard and customer support channels.
How to cancel Trade Coffee
Cancel via account dashboard (web)
- Log into your Trade Coffee account and go to "My Subscription" or the Subscriptions page.
- Click "Cancel Subscription" and complete the brief cancellation survey.
- Cancellation will apply to future shipments once confirmed in the dashboard.
- See Trade Coffee's cancellation policy: cancellation policy.
Manage or cancel via subscription settings
- You can also pause or adjust your subscription (frequency, quantity, next order date) from the Subscription Settings dropdown in your account.
- Visit the subscription management guidance: manage subscription.
Cancel via customer support
- Contact Trade Coffee support to request cancellation or changes by email or phone.
- Support contact details are provided below and customer support availability is described on Trade Coffee's site: support & contact.
What happens when you cancel
Timing and future shipments
Cancellation applies to future shipments; orders already processed or shipped are typically not reversed by cancelling the subscription alone.
If you cancel after an order has already been prepared, that shipment will usually still be sent and billed.
Account access and data
Your account remains accessible for reviewing past orders and settings unless you request account deletion separately.
Subscription settings (paused or cancelled) will be reflected in your dashboard after cancellation completes.
Will I get a refund?
Coffee and perishable items
Trade Coffee does not accept returns for coffee (perishable goods) as a general policy.
If you receive the wrong grind, poor quality, or a defective bag, contact support to request a remedy; replacements are commonly used instead of cash refunds.
Equipment and special cases
- Equipment (non-perishable items) may be returned within 30 calendar days in original, unused condition for a refund; contact support for a return label.
- Refunds for equipment are applied to the original payment method and may take 2 - 10 business days to process.
- First Match Guarantee: first-time subscribers unhappy with their first coffee can contact support for a free second bag rather than a cash refund.
- Details on returns and commercial terms: commercial terms.
Trade Coffee plans and pricing
Where to check official pricing
Always check Trade Coffee's official site or your account dashboard for current plans and prices.
Do not rely on third‑party estimates for subscription pricing or promotions.
Singapore currency note
No official Singapore Dollar (SGD) pricing was located in Trade Coffee's public materials; Trade Coffee appears to operate primarily in USD.
If you are in Singapore, confirm currency and final cost at checkout or contact support for clarification.
Your consumer rights in Singapore
Cooling-off and change-of-mind rights
There is no explicit statutory 14‑day cooling-off right for perishable goods and certain subscription services under typical practice; Trade Coffee's policies reflect that framing.
Perishable goods and tailored subscription services commonly fall outside the standard change-of-mind refund rights.
Practical tips under Singapore law
- Document quality issues (photos, order dates) and report promptly to support to preserve remedies.
- Equipment returns within 30 days align with reasonable consumer expectations; verify condition and request a return label from support.
Customer experiences
Positive feedback
Many users praise the wide roaster selection, freshness (roasted-to-order), and the convenience of trying new roasters via subscription choices.
Reviewers often note a helpful onboarding quiz, decaf options, and responsive replacement support in some cases.
Negative feedback
Common complaints include late or lost shipments, being charged after pause/cancellation, and inconsistent communication about shipment size or roast dates.
Some users report package size reductions, occasional stale bags, or a confusing website experience; read reviews and keep records if you encounter issues.
Documentation checklist
Before you cancel
- Account email and password (or ensure you can log in).
- Subscription name/ID, next order date, and recent order number.
- Screenshot of the subscription settings page showing your active plan.
After you cancel (what to keep)
- Confirmation message or screenshot of the cancellation confirmation.
- Any support correspondence (emails, chat transcripts) and date/time stamps.
- Photos and order details if raising a quality or delivery complaint.
Common mistakes
Confusing pause with cancel
Many customers pause their subscription expecting charges to stop; a pause may delay shipments but should be confirmed as cancelled if you want no future orders.
Check the dashboard for explicit "Cancelled" status rather than assuming a pause has ended the subscription.
Timing and billing mistakes
Waiting until after the cut-off for the next shipment can result in being charged for the upcoming order; cancel before the next order date to avoid that charge.
Assuming App Store or Google Play controls the subscription can lead to missed cancellations - Trade manages subscriptions via its web platform.
Comparative recap
Key comparison
The table below summarizes cancellation and refund characteristics for the main Trade Coffee paths: account dashboard and customer support.
Notes on the table
Use the dashboard first for fastest self-service cancellation. Contact support if you need help or have a dispute.
| Method | Period | Ease of cancellation | Refund possibility | Notes |
|---|---|---|---|---|
| Web - Account dashboard | N/A | High - self-serve steps and survey | Generally no for coffee; N/A for future shipments | Applies to future shipments once confirmed; see cancellation policy |
| Customer Support (email/phone) | N/A | Medium - requires contact and processing | Equipment returns possible; perishable coffee usually replaced, not refunded | Useful for exceptions, replacements, or return labels for equipment |
After cancelling
Follow-up actions
- Keep a screenshot or email confirmation of the cancellation for your records.
- Monitor your payment method for any unexpected charges and contact support promptly if charged after cancellation.
Helpful links and contacts
- Trade Coffee cancellation policy: https://trade-coffee.gorgias.help/en-US/articles/cancellation-policy-93409
- Manage or continue your subscription: https://www.drinktrade.com/pages/continue-your-subscription
- Commercial terms and returns: https://www.drinktrade.com/pages/commercial-terms
- Support email: [email protected]
- Support phone: 1-888-252-18691
Address
Corporate address
Trade Coffee Co., 85 Broad St., Suite 09‑012, New York, NY 10004, United States.
Support contacts
Email: [email protected]
Phone: 1-888-252-18691
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.