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Cancel WINC
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Winc service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Winc: Easy Method
What is Winc
Service overview
Winc is a subscription-based wine service that curates and ships wine selections based on your taste preferences. Memberships typically operate on a recurring autoship model with monthly orders.
Where it operates
Winc is known for operations in the US and Australia and offers account-managed monthly shipments. Availability, terms, and returns can vary by region, so check local details before subscribing.
How to cancel Winc
Cancel via Winc website
- Log in to your account at Winc’s site and open your account settings.
- Use the live chat on the website or submit a cancellation request inside your account to cancel the membership.
- There is generally no cancellation fee when cancelling through Winc’s website.
Cancel via app stores and alternatives
- If you subscribed through the Apple App Store, cancel in iOS Settings: Settings → [Your Name] → Subscriptions. Winc cannot cancel App Store subscriptions for you.
- If you subscribed via Google Play, cancel in the Play Store: Play Store → Account → Subscriptions. Winc cannot cancel Google Play subscriptions for you.
- Consider using the “Skip a Month” feature as an alternative to cancelling; do this at least 48 hours before your next monthly order date to avoid a shipment.
What happens when you cancel
Subscription and access
After cancellation, future autoship orders should stop and the membership will not renew.
Access to member-only pricing and features typically ends when the account is cancelled.
Committed orders and data
If an order is already in “Committed” status, it usually cannot be cancelled and will proceed to fulfillment.
Winc retains account data per its privacy policy; check your account settings if you need data removed or exported before closing.
Will I get a refund?
Membership credits and general refunds
Winc states that remaining autoship credits are non-refundable and will be forfeited on cancellation. Credits do not expire while active but are not returned once you cancel.
Exceptions and returns for goods
- If delivered goods are wrong, damaged, or missing you may be eligible for a full credit, refund, or replacement if reported within 14 days of delivery.
- Change-of-mind returns (full credit subject to restocking fee) are noted only under Winc Australia policies and may not apply in Singapore.
- Refunds for subscriptions bought through Apple or Google are governed by those platforms’ refund policies and must be requested via Apple/Google.
Winc plans and pricing
Where to check pricing
Winc pricing and plan details can change by country and over time. Always verify current prices, delivery fees, and plan options on Winc’s official website before subscribing.
Do not guess prices
This guide does not include Singapore-specific pricing. No SGD pricing was verified here, so avoid relying on third-party quotes.
Your consumer rights in Singapore
Statutory protections
Winc’s public policies do not disclose a 14-day cooling-off right for Singapore customers. Singapore consumer rights differ from other jurisdictions.
Where to seek help
- For concerns about auto-renewal, refunds, or unfair practices, check the Singapore Consumer Protection (Fair Trading) Act and consider contacting CASE for guidance.
- Keep records of correspondence, order confirmations, and screenshots when raising a formal complaint.
Customer experiences
Positive experiences
- Many customers praise responsive customer service and helpful live chat/phone support that resolves delivery or account issues promptly.
- Some reviewers report quick resolutions for shipment or order problems within a day or two.
Negative experiences
- There are reports of recurring or unexpected charges after cancellation, sometimes billed under different business names.
- Complaints include difficulty redeeming credits, credits forfeited on cancellation, and limited refunds for unused balances.
Documentation checklist
What to gather before cancelling
- Account email and login details.
- Order numbers and dates for recent shipments.
- Screenshots or transcripts of live chat, confirmation emails, and billing statements showing charges.
What to keep for disputes
- Proof of cancellation (chat transcript, cancellation confirmation, or screenshots).
- Any return authorizations or shipping receipts for returned goods.
- Records of communications with Apple or Google if the subscription was purchased through those stores.
Common mistakes
Assuming platform cancellations are synced
Many users expect cancelling on Winc’s website to stop App Store or Google Play billing. Subscriptions purchased through those stores must be cancelled directly through Apple or Google.
Waiting until the last minute
Attempting to cancel after the 48-hour window before the next autoship date can result in the order being committed and charged.
Committed orders often cannot be cancelled and may incur restocking or full-value fees if returned.
Comparative recap
Quick comparison
| Channel | Cancellation method | Refunds / Credits |
|---|---|---|
| Web (winc.com) | Cancel via account or live chat on the site | Membership credits non-refundable; product issues may be refunded |
| App Store (iOS) | Cancel in iOS Settings → Subscriptions | Refunds handled by Apple per their policy |
| Google Play (Android) | Cancel in Play Store → Account → Subscriptions | Refunds handled by Google per their policy |
| Committed Orders | Typically cannot cancel; may return after delivery | Returns possible but may incur restocking fees up to full order value |
How to use this table
Use the table to choose the correct cancellation path based on how you paid or subscribed.
Keep the refunds column in mind: credits and platform purchases are handled differently.
After cancelling
Confirmations and follow-up
- Save any cancellation confirmation or chat transcript showing the cancellation request and date.
- Monitor your bank or card statement for any unexpected post-cancellation charges and raise disputes promptly if needed.
Further reading
For an independent review and user-reported experiences, see this review summary: Winc review and experiences.
Address
Primary corporate address (US)
1370 Trancas Street, #417, Napa, CA 94558, United States of America.
Regional enquiries
For Australian or other regional enquiries, Winc may have local corporate contacts (for example, a Mascot NSW office for Australia). Use local support channels in your account for the correct regional contact details.