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Cancel AFFINITY
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I hereby notify you of my decision to terminate the contract relating to the Affinity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Affinity: Easy Method
What is Affinity
Overview
Affinity is a service that helps users form and manage communities and connections around shared interests, with features for membership, billing, and account management.
Context for Singapore users
Affinity services discussed here reference the Affinity Dates / Affinity platform and related subscription and purchase flows.
The guide focuses on how cancellations, refunds, and rights typically apply to Singapore-based users.
How to cancel Affinity
Cancel via web (subscription service)
- Sign in to your Affinity account and go to Settings → Billing.
- Choose to end billing at the end of your current period (retain benefits until expiry) or cancel immediately (benefits end now).
- Look for on-screen confirmation and check your email for a cancellation confirmation message.
- Note: cancelling does not delete your Affinity account.
App Store / iOS and other platforms
- The Affinity Terms apply to the iOS app and clarify that the agreement is between you and Affinity, not Apple; termination is governed by the Terms of Use.
- If you have an App Store purchase processed by a third party, that purchase is subject to the processor’s own payment and refund terms.
- If unsure which flow applied to your purchase, review your payment receipt or contact Affinity support for guidance.
What happens when you cancel
Access and benefits
If you choose to end billing at the end of the current period, you retain subscription benefits until the period expires.
If you cancel immediately, benefits stop right away unless otherwise stated by the provider.
Account and data
Cancellation of billing does not delete your account; account deletion is usually a separate action under account settings or support request.
Retained profile data, messages, or community content policies are governed by Affinity’s Terms and Privacy policies.
Will I get a refund?
Standard refund policy (immediate cancellation)
- If you cancel immediately, Affinity issues a pro‑rata refund for the unused portion of the subscription.
- Refunds are credited to your original payment method, typically within 7 - 10 business days.
- Promotional credits or discounts are non‑refundable.
Exceptions and third‑party purchases
- Refunds for unused memberships may be evaluated individually by Affinity’s Refund Team; an administrative fee can apply.
- Purchases made via third‑party processors (for example, App Store or other vendors) are subject to those processors’ own terms and refund processes.
Affinity plans and pricing
Official and third‑party pricing
The following pricing rows use only verified pricing items available in the provided data.
Some prices below are from third‑party resale listings and are not official Affinity channel prices.
| Plan | Price (SGD) | (Period) | Features |
|---|---|---|---|
| Core Affinity Suite (basic) | S$0.00 | One-time / Free forever | Unified app with Camera's free‑forever model (Pixel, Vector, Layout; Photo, Designer, Publisher features) |
| Affinity V2 Universal Lifetime License (third‑party resale) | S$200.00 | One-time | Includes Affinity Photo, Designer, Publisher for macOS, Windows, iPad |
| Affinity V2 Bundle (PowerDuoVentures via Carousell) | S$120.00 | One-time | Perpetual email‑bound bundle license including Photo, Designer, Publisher |
| Affinity V2 Individual Software via Carousell | S$15.00 (or S$40 for bundle of 3) | One-time | Perpetual desktop installer offline version of individual Affinity app(s) |
Your consumer rights in Singapore
Cooling‑off and digital subscriptions
There is no identified Singapore statutory 'cooling‑off' or universal 14‑day refund right for subscription‑based digital services.
Refunds and cancellations for digital subscriptions are generally handled according to the provider’s published policy.
Third‑party payment channels and fees
If you paid via a third‑party store (for example, App Store or another processor), their terms and refund rules apply and may differ from Affinity’s policy.
Administrative fees and individual assessment of refunds are permitted under Affinity’s stated approach.
Customer experiences
Summary of positive feedback
No specific positive reviews tied to Singapore or Affinity (dating or other) were identified on major review sites in the provided data.
Users should weigh product features and official documentation when deciding.
Reported concerns and negative feedback
- ScamAdviser flagged affinity.dating with a low trust score, concealed ownership, and low site traffic - advising caution.
- Independent reviews (summarised in provided data) have criticised public visibility of profiles and lack of privacy features on some Affinity instances.
Documentation checklist
Before contacting support
- Account email and username used for the subscription.
- Order number, invoice, or receipt showing the charge.
- Date of purchase and last renewal date.
Evidence to include for refund requests
- Screenshot of billing page showing active subscription or cancellation option.
- Email confirmation of cancellation and any refund reference numbers.
- Clear description of the requested outcome (pro‑rata refund, stop renewal, account deletion request).
Common mistakes
Wrong platform cancelled
Users sometimes cancel the wrong platform (web vs. App Store) and believe the subscription has ended when the third‑party payment continues.
Always confirm which processor handled the payment before assuming cancellation completed the charge stop.
Expecting statutory refunds
Assuming a statutory 14‑day cooling‑off right for digital subscriptions in Singapore is a common mistake; refunds depend on the provider’s policy.
Also, not keeping cancellation confirmation or failing to note refund processing times causes avoidable disputes.
Comparative recap
Channel comparison
The table below summarises key differences in cancellation, refund expectations, and account effects across channels.
| Channel | Cancellation method | Refund | Account deletion | (Period) |
|---|---|---|---|---|
| Web (Affinity Dates - subscription service) | Settings → Billing; choose end of period or cancel immediately | Pro‑rata refund if cancelled immediately; credited in 7 - 10 business days | Cancellation does not delete account | One-time / per billing cycle |
| App Store / iOS | Terms apply to iOS app; termination governed by Terms of Use (agreement is between you and Affinity) | Subject to individual assessment and third‑party processor rules | Account deletion is separate and governed by Terms | One-time / per billing cycle |
| Web downgrading (Help page) | Downgrade via Settings → Billing; choose end or immediate downgrade | No refund if downgraded at end of billing cycle; pro‑rata refund for immediate downgrade | Account remains unless deleted separately | One-time / per billing cycle |
After cancelling
What to watch for
Keep the cancellation confirmation email and check your bank or card statement for the refund credit within the stated timeframe.
If you don’t receive a refund in the stated period, follow up with Affinity support and include your documentation checklist items.
Helpful links
Address
Primary contact (local)
Affinity operational or local contact details may differ from registered addresses; the following address is used in local context.
Singapore address
621 Aljunied Road, #05-05 Lipo Building, Singapore 389834