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Cancel LUNAR
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Lunar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lunar: Easy Method
What is Lunar
Overview
Lunar is a mobile app offering moon phase information and widgets, with optional paid upgrades (Pro Version and one-time Pro widgets) listed in the Singapore App Store.
Product notes
Subscriptions are managed either through the app’s account settings (web/Stripe) or via the Apple App Store / Google Play subscriptions system.
How to cancel Lunar
Cancel via Web or Stripe (direct)
- Open the Lunar app and go to your account or subscription settings.
- Choose the subscription you want to cancel and follow the cancel option.
- Alternatively, contact Lunar support from the app to request cancellation.
- Note: cancellation remains active until the end of the current paid period; there are no prorated refunds.
Cancel via Apple App Store or Google Play
- Open the App Store (iOS) or Google Play Store (Android) on the device signed into the subscription.
- Go to your subscriptions in the store account settings and locate Lunar (Pro Version).
- Select Cancel Subscription in the store’s subscription management screen.
- Cancellation takes effect at the end of the current period; the store handles renewals and charges.
What happens when you cancel
Access after cancellation
After you cancel, your paid benefits remain available until the end of the current paid period.
When the period ends, access to Pro features will stop unless you re-subscribe.
Data and account status
Canceling a subscription does not necessarily delete your account or app data; you may still be able to sign in with a free account.
If you need data deletion, contact Lunar support and request specific account removal steps.
Will I get a refund?
General refund policy
All sales are final: Lunar’s stated policy is no refunds or credits for unused services or unused time, except where required by law or explicitly noted by the company.
Plan purchases and subscriptions are generally non‑refundable.
Exceptions and technical issues
- Web/Stripe purchases: no prorated refunds for unused subscription time, except for certain technical issues where missing benefits may be delivered or credited.
- Where required by local law or specific company concessions, a refund or credit may be issued.
Lunar plans and pricing
Available paid options
Prices below are the Singapore App Store listings as of early 2026 for the Lunar - Moon Phase & Widgets app.
Only the Pro Version subscriptions and the one-time Widget Pro purchase are shown.
| Plan | Price | Period | Features |
|---|---|---|---|
| Lunar Phase Widget Pro (one-time) | S$34.98 | One-time | Unlocks Pro widgets/features (one-time in‑app purchase) |
| Pro Version Yearly | S$14.98 | annual | Yearly subscription for Pro Version |
| Pro Version Monthly | S$2.98 | monthly | Monthly subscription for Pro Version |
Your consumer rights in Singapore
Right of withdrawal and plan changes
Lunar’s policy notes a 14-day right of withdrawal for plan purchases (Standard, Plus, Unlimited) when changing plans, but this applies only under specified conditions.
To exercise this right users must cancel via the app chat; using plan benefits may void the withdrawal right.
Disputes, chargebacks and processing time
If you have an unauthorized charge or did not receive purchased benefits, contact Lunar first to attempt resolution.
If unresolved, you can raise a dispute with your payment provider or the app store; processing of disputes can take about 1 to 1.5 months.
Customer experiences
Positive feedback
Users report an easy-to-use interface and a good spending or feature overview in the app experience.
Some reviews highlight modern design and user-friendliness (high ratings reported on review platforms).
Negative feedback
Common complaints include slow or poor customer service, with long response times and unhelpful replies.
Other issues reported are blocked cards/accounts without clear explanation and transfer problems (delays, missing funds, unexpected fees).
Documentation checklist
What to prepare before contacting support
- App account email or username and device information (iOS/Android).
- Subscription receipt or invoice (from App Store, Google Play, or payment confirmation).
- Dates of purchase, screenshots of subscription page, and any error messages.
- Copies of communication with support and dates/times of attempted cancellations.
Helpful items for disputes
- Bank statement line showing the charge (useful for chargebacks).
- Clear timeline of events and steps you took to fix the issue with Lunar.
Common mistakes
Cancelling in the wrong place
Users often try to cancel in the app when the subscription was billed through the App Store or Google Play; use the store’s subscription settings for those purchases.
Expecting prorated refunds or immediate reversals
Expecting a prorated refund after canceling is a common mistake - Lunar’s policy is no prorated refunds; access continues until period end but charges remain non‑refundable.
Comparative recap
Quick comparison of cancellation routes
The table below summarizes where to cancel, refund expectations, and access after cancellation for the main purchase routes.
| Purchase route | Where to cancel | Refunds | Access after cancel | Period |
|---|---|---|---|---|
| Web or direct (Stripe) | App account settings or contact support | No prorated refunds; non-refundable (exceptions for technical issues) | Active until end of current paid period | Varies |
| Apple App Store / Google Play | Manage subscriptions in the App Store or Google Play account settings | No prorated refunds; refund requests handled by store per store policies | Active until end of current paid period | monthly / annual |
| One‑time in‑app purchase | Handled via in‑app purchase records or store support | Generally non‑refundable | One‑time unlock; no further renewals | One-time |
After cancelling
Next steps
Keep confirmation of your cancellation and the subscription end date for your records.
If charges continue after the period ends, contact the app store or your payment provider to file a dispute.
Helpful links
Address
Postal address for formal complaints
For formal written complaints or cancellation requests by post, use the company address provided by Lunar.
Contact details
Lunar, att: Klageansvarlig, Hack Kampmanns Plads 10, 8000 Aarhus C, Denmark