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Cancel NOW
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Now service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Now: Easy Method
What is Now
Service overview
Now (NOW) is a subscription streaming service that offers TV channels, on-demand shows and other digital content for a recurring fee.
It is commonly sold as monthly or minimum-term plans and is available via the web and mobile app platforms.
How it is commonly sold
NOW subscriptions can be purchased directly on the NOW website or through in-app purchases on Apple App Store and Google Play.
Where you bought determines how you manage or cancel the subscription and which refund rules apply.
How to cancel Now
Cancel via the web (NOW website)
- Sign in to your account on the NOW website.
- Go to your account or subscription settings and choose the option to cancel the membership.
- Confirm cancellation; you will typically retain access until the end of the paid period.
Cancel via App Store / Google Play
- If you subscribed through Apple or Google, open the respective account/subscriptions area in that app store.
- Find the NOW subscription and cancel there - do not rely on the NOW website to stop charges for in-app subscriptions.
- Follow platform prompts to confirm cancellation and retain any post-paid access allowed by the store.
What happens when you cancel
Access after cancellation
If you cancel a monthly web membership, access usually continues until the end of the paid billing period.
For plans with a minimum term, cancellation must respect that term and you may need to continue payments through it.
Renewal and billing
Auto-renewal stops after a successful cancellation on the correct platform for your subscription purchase.
Failure to cancel via the platform you used to subscribe can result in continued charges.
Will I get a refund?
Cooling-off and web purchases
There is a 14-day cooling-off period for web purchases in NOW’s terms; cancelling within that window generally provides a full refund.
Refunds under the cooling-off right are returned within 14 days to the original payment method, including delivery costs where applicable.
In-app subscriptions and mid-period refunds
- Subscriptions bought through App Store or Google Play follow those platforms’ refund policies; NOW does not control those refunds.
- Outside the cooling-off window, or once a billing period has started, pro‑rata refunds for unused days are typically not available.
Now plans and pricing
Available plan data
The table below uses the pricing data available in the verified information provided. Replace placeholders with your plan’s exact details when checking your account.
Notes on the table
Period information is shown as provided. Confirm exact prices and features in your NOW account or official purchase page.
| Plan | Price | Period | Features |
|---|---|---|---|
| Plan Name | S$XX.XX | Monthly/Annual | … |
Your consumer rights in Singapore
Local law context
No specific Singapore statutory right was confirmed in the verified data for NOW subscriptions.
Consumer protections in Singapore vary and streaming services do not automatically have the same cooling-off arrangements as some other jurisdictions.
Where UK cooling-off may apply
NOW’s published terms reference a 14-day cooling-off period under UK-style rules; this may not apply to purchases made in Singapore or to in-app purchases.
In-app subscriptions are governed by Apple or Google platform rules rather than NOW’s web terms.
Customer experiences
Positive reports
Many users report that cancelling via the web stops renewal but leaves access until the end of the billing period, which users find convenient.
This retained access after cancellation is a commonly noted positive point.
Negative reports
Some users on forums reported difficulties where charges continued after they believed they had cancelled, sometimes requiring disputes with banks or support.
Others report frustration that NOW generally does not give pro‑rata refunds for unused days and that minimum-term commitments can be unclear.
Documentation checklist
What to gather before cancelling
- Account email and password used to register with NOW.
- Proof of purchase: order confirmation, receipt or billing statement showing the charge.
Useful items for disputes
- Dates of attempted cancellation and screenshots of cancellation confirmation pages or emails.
- If subscribed via App Store/Google Play, a copy of your platform subscription screen showing the active subscription.
Common mistakes
Canceling on the wrong platform
Example: a user who bought via Google Play cancels on the NOW website - charges often continue because the store subscription remains active.
Always cancel via the same channel you used to subscribe (web vs app store).
Assuming pro‑rata refunds
Example: a user cancels mid‑month expecting a partial refund but NOW policies and guides indicate refunds for partly unused periods are typically not provided.
Check refund rules before cancelling if you expect any reimbursement.
Comparative recap
Quick comparison overview
The table below compares the main points for web vs in-app subscriptions so you can quickly see where to cancel and who handles refunds.
How to use this
Use the row that matches where you subscribed to find the correct cancellation route and likely refund outcome.
| Platform | How to cancel | Refund responsibility | Access after cancel |
|---|---|---|---|
| Web (NOW website) | Cancel in your NOW account on the website. | NOW web terms - 14‑day cooling‑off may apply; refunds by NOW if within that window. | Access usually continues until end of paid period. |
| App Store / Google Play | Cancel in Apple App Store or Google Play subscriptions settings. | Refunds handled by Apple/Google according to their policies, not by NOW. | Access depends on the store’s cancellation processing. |
After cancelling
Follow-up actions
- Keep email confirmation or take screenshots of the cancellation confirmation for your records.
- Check your next bank or card statement to confirm no further charges are taken.
Where to find more help
Refer to NOW’s official terms for cancellation and refund detail: NOW Terms.
Guides and walkthroughs that explain cancellations step-by-step are available from third‑party explainers: Postclic cancel guide and 19Pine cancellation guide.
Address
Local contact example
If you need a local Singapore address related to cloud gaming services or associated offices, one listed contact is below.
This is provided for reference from pipeline context and may not be the official NOW corporate address.
Provided address
6001 Beach Road, #15‑01, Golden Mile Tower, Singapore 199589