Cancellation Proguides: Easy Method

What is Proguides

Service overview

ProGuides is a gaming platform that offers video guides, tutorials and paid coaching to help players improve at titles such as League of Legends and Rocket League.

The service operates primarily on a subscription model with optional one‑on‑one coaching sessions and training integrations.

How it is delivered

Content and coaching are delivered via the ProGuides website and mobile apps; some subscriptions are managed by Apple or Google when purchased through their app stores.

Billing, access and refunds can therefore be governed either by ProGuides directly or by the app store used for purchase.

How to cancel Proguides

Cancel if you subscribed on iOS (Apple App Store)

• Open Settings on your iOS device, tap your name, then Subscriptions.
• Find ProGuides and tap Cancel Subscription. ProGuides cannot cancel App Store subscriptions for you.

Cancel if you subscribed on Android (Google Play)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Select ProGuides and tap Cancel subscription. You can also manage subscriptions at play.google.com.

Cancel if you subscribed via the Web (ProGuides website)

• Log into your ProGuides account and go to your account billing or subscription area to cancel.
• Alternatively use the billing portal on the ProGuides site if available.

Alternative cancellation methods and important notes

• ProGuides provides support via email ([email protected]), a website support form on their Subscriptions page, or an on‑site chat pop‑up.
• Phone or text cancellations are not supported. Uninstalling the app does not stop billing - you must cancel through the correct platform.

What happens when you cancel

Access and renewals

After you cancel, you typically keep access until the end of the paid billing period you already paid for.

Automatic renewals stop at the next billing date; you will not be billed further if cancellation was successful.

Account and data

Your ProGuides account usually remains active and any saved progress or settings may be retained unless you request deletion.

If you want complete removal, contact support and keep copies of deletion requests and confirmations.

Will I get a refund?

General policy summary

• There is no formal, publicly documented refund policy (for example a 14‑day right) published by ProGuides.
• Refund outcomes vary and are often handled case‑by‑case; many user reports indicate refunds are frequently refused or converted to credits.

App store and web exceptions

• Apple and Google manage refunds for subscriptions purchased through their stores; refunds are discretionary and must be requested from Apple or Google.
• For web subscriptions, refund practices are unclear; user reports suggest requests are commonly denied and credits offered instead.

Dispute notes

• DoNotPay and dispute reports note that purchases are generally non‑refundable if cancelled by the user; prorated refunds are rare.
• There are multiple reported cases of unexpected annual billing and disputed refunds where customers were denied full refunds.

Proguides plans and pricing

Overview of common plans

Below are the pricing examples referenced from available data. Prices are listed in USD with approximate SGD conversions.

Actual prices for Singapore users may vary due to App Store regional pricing, taxes or platform fees.

Your consumer rights in Singapore

Statutory protections

ProGuides does not appear to publish a formal 14‑day cooling‑off or right‑to‑cancel policy in public materials.

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), rights to refunds or contract cancellation depend on fault, misrepresentation or unfair practices.

Where to seek help

• If you suspect deceptive billing or failure to deliver promised services, you may submit a complaint to CASE (Consumers Association of Singapore).
• For in‑app purchases, request refunds from Apple or Google directly under their refund processes.

Practical steps

• Document communications and billing evidence before contacting CASE or your payment provider.
• Dispute transactions with your card issuer only after you have attempted direct resolution and kept records.

Customer experiences

Positive feedback

Some users praise friendly, personalised coaching and knowledgeable coaches for specific games like League of Legends and Rocket League.

There are high Trustpilot‑style ratings cited in some listings and testimonials praising coach quality.

Negative feedback

Frequent complaints include coaches not showing up, ignored instructions, and difficulties obtaining full refunds.

Several reports describe unexpected annual billing, denial of refunds, or offers of credits instead of money back.

Documentation checklist

Before you submit a cancel or refund request

• Keep your purchase receipt (email or app store receipt) showing date, amount and merchant.
• Take screenshots of subscription status in your account and any billing entries on your card or PayPal.

When contacting support or a dispute body

• Save copies of all support emails, chat transcripts and cancellation confirmations.
• Note the platform used to purchase (Apple, Google, or Web) and include this in any complaint.

Common mistakes

Assuming uninstalling cancels billing

Many users uninstall the app thinking the subscription stops; uninstalling does not cancel billing through Apple, Google or the website.

Always cancel via the subscription management area of the store or your ProGuides billing portal.

Not checking the purchase platform

If you contact ProGuides about a refund for an App‑Store managed purchase, they may not be able to help; Apple/Google handle those refunds.

Confirm whether your subscription was purchased in‑app or on the web before raising a refund request.

Comparative recap

At‑a‑glance comparison

The table below summarises cancellation method, refund likelihood and typical pricing for common purchase routes.

After cancelling

Confirm cancellation

Check for a cancellation confirmation email and verify your subscription status in the app store or ProGuides billing page.

Retain screenshots of the cancellation confirmation and any remaining access dates.

Helpful links and contacts

ProGuides support email: [email protected].

For an external profile and further reference, see the ProGuides listing: ProGuides profile.

Address

Registered contact address

627 PASIR RIS DRIVE 3, #04-332, SINGAPORE 510627

If you need to escalate

When escalating, include the address above in any formal correspondence and provide full documentation of your purchase and cancellation attempts.