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Cancellation Proguides: Easy Method
What is ProGuides
Overview
ProGuides is a subscription-based service offering gaming guides, coaching, and tutorials across titles like League of Legends and Rocket League.
The service provides on-demand guides, live coaching sessions, and community resources to help players improve.
How users access it
Subscriptions can be purchased via the ProGuides website, the Apple App Store (iOS) or Google Play Store (Android).
Billing and access behavior depend on where the subscription was purchased (App Store, Google Play, or directly on the web).
How to cancel ProGuides
Cancel via iOS / App Store
- Open Settings on your iOS device, tap your name (Apple ID), then Subscriptions.
- Find ProGuides in the list and tap Cancel Subscription. ProGuides cannot cancel App Store subscriptions for you.
- Uninstalling the ProGuides app does not cancel the subscription; cancel in Apple settings instead.
Cancel via Android / Google Play
- Open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select ProGuides and choose Cancel subscription. You can also cancel at play.google.com under Payments & Subscriptions → Subscriptions.
- Uninstalling the app does not stop Google Play subscriptions; cancellation must be done in Google Play.
Cancel via ProGuides website (web direct)
- Sign in to your ProGuides account on the website and go to your account or billing portal.
- Locate the active subscription and use the cancellation option provided in your account or the billing portal.
- If you cannot find the option, check account settings and billing emails for a billing portal link before contacting support.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the paid billing period for App Store, Google Play, and web subscriptions.
You retain content until the current billing cycle expires; access does not end immediately unless stated otherwise.
Auto-renewal and future charges
After you cancel, auto-renewal stops and no future subscription charges should occur for that subscription.
If you see further charges after cancellation, check the platform used to purchase (Apple, Google, or ProGuides web) and contact that provider.
Data and account retention
Cancelling a subscription usually does not delete your ProGuides account or personal data automatically.
To remove account data, check account settings on the ProGuides website or contact ProGuides support directly.
Will I get a refund?
Official refund policy summary
ProGuides does not appear to publish a formal statutory 14‑day refund policy publicly; refunds are not guaranteed.
Public materials and user reports indicate refunds are discretionary and may be refused.
App Store & Google Play purchases
- Refunds for purchases made through the Apple App Store or Google Play are handled by Apple or Google, not ProGuides.
- If you want a refund for a store-managed purchase, request it through Apple or Google’s refund process.
Web-paid subscriptions and exceptions
- Users report ProGuides often refuses web refunds and may offer site credits instead of cash refunds.
- If you believe a charge was misleading or unauthorized, gather evidence and consider disputing with your payment provider.
ProGuides plans and pricing
Availability of public pricing
No India-specific INR pricing for ProGuides subscriptions was located in available public sources for 2024/2025.
USD pricing exists elsewhere but was not verified for India in the sources used for this guide.
Contact for accurate pricing
To confirm current plans and local pricing, sign in to your ProGuides account or contact ProGuides support via the website.
If pricing is shown in your account portal, use that billing page as the authoritative source.
| Plan | Period | Price |
|---|---|---|
| ProGuides subscription | Contact for pricing | Contact for pricing |
Your consumer rights in India
Relevant Indian rules
Under the Consumer Protection (E‑Commerce) Rules, 2019, consumers may have rights to return or unsubscribe digital services within 7 days in some cases.
These rights can be limited if content was delivered, accessed, or fully consumed during that period.
Legal options and practical steps
- If you were misled or auto‑renewed without clear disclosure, you can raise disputes with the payment platform (Apple/Google) or your bank.
- For web purchases, you may lodge complaints under the Consumer Protection Act, 2019 or approach consumer forums if evidence supports unfair or deceptive practices.
What to document for a dispute
Keep receipts, screenshots of subscription terms, billing statements, and any communication with ProGuides or coaches.
This documentation strengthens claims to payment providers, app stores, or consumer courts.
Customer experiences
Positive feedback
Many reviewers on Trustpilot praise friendly, knowledgeable coaches and helpful personalized coaching for games like League of Legends and Rocket League.
The service holds a high Trustpilot rating in aggregate, with many 5‑star reviews for coaching quality.
Negative feedback
Common complaints include coaches not showing up, poor communication, and perceived outdated guides or poor value compared with free alternatives.
Multiple users report refund problems, accidental annual billing, and being offered credits instead of cash refunds.
What these experiences mean
Overall feedback is mixed: strong praise for individual coaches, but recurring administrative and refund issues have affected some users.
Review individual coach ratings and read recent reviews before subscribing to reduce risk.
Documentation checklist
Essential items to collect
- Receipt or order confirmation showing purchase date and platform (Apple, Google, or ProGuides web).
- Screenshots of subscription terms, billing emails, and any offer pages you saw before purchase.
- Transaction records from your bank, PayPal, or the app store showing the charge.
Support and dispute records
- Copies of support emails or chat transcripts with ProGuides or the coach.
- Notes on coach no‑shows or service issues (dates, times, screenshots).
- Reference numbers from any disputes opened with Apple, Google, your bank, or payment processor.
Common mistakes
Assuming uninstall cancels subscription
Users often uninstall the ProGuides app and assume the subscription is cancelled; this does not stop App Store or Google Play billing.
Always cancel subscriptions through the store or web billing portal, not by deleting the app.
Expecting automatic refunds
Many expect a 14‑day statutory refund; ProGuides does not publish such a policy publicly and refunds are not guaranteed.
For store purchases, request refunds from Apple or Google; for web purchases, be prepared that refunds may be discretionary.
Missing platform-specific steps
Trying to cancel on the ProGuides website when the subscription was billed through Apple/Google will not stop store billing.
Identify the billing platform first (check your receipt) before taking cancellation steps.
Comparative recap
Quick comparison
The table below summarizes cancellation paths, refund handling, and access after cancelling for each purchase platform.
| Platform | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Apple ID → Subscriptions | Handled by Apple (discretionary) | Access until end of paid period |
| Google Play (Android) | Cancel via Google Play app or play.google.com → Subscriptions | Handled by Google (discretionary) | Access until end of paid period |
| Web (direct) | Cancel via your ProGuides account or site billing portal | Often discretionary; users report credits instead of refunds | Access until end of paid period |
After cancelling
Immediate steps
- Confirm cancellation receipt or confirmation message from the platform used to buy the subscription.
- Check your bank or card statements for the next billing cycle to ensure no further charges occur.
If you need a refund or have a dispute
- Request a store refund via Apple or Google for app store purchases.
- For web purchases, contact ProGuides support and provide documentation; if unsuccessful, escalate to your payment provider.
Helpful references
For a concise public summary of cancellation/refund experiences and steps, see this independent guide:
Postclic: Cancellation - ProGuides
For user reviews and experiences, consult the ProGuides Trustpilot page:
Trustpilot - ProGuides reviews
Address
Registered office (India)
PLOT NO. RFZ-981B, RAJ NAGAR-II, PALAM COLONY, New Delhi, Delhi 110077, India.
Notes on contacting
No separate cancellation-specific physical address was publicly listed in the verified sources used to prepare this guide.
Prefer in‑account billing portals or official support channels for cancellation and refund requests.
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.