Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Proguides: Easy Method
What is ProGuides
Overview
ProGuides is an online education and coaching platform focused on gaming and related skills. It offers subscription access to coach-led lessons, guides, and recorded content.
Core services
Services include one-on-one coaching, video guides, and learning paths for titles like League of Legends and Rocket League. Access typically depends on an active subscription or purchased package.
How to cancel ProGuides
If you subscribed via Apple (iOS)
Apple-managed subscriptions must be cancelled in your iOS device settings under your Apple ID > Subscriptions.
ProGuides cannot cancel Apple App Store subscriptions on your behalf, so use your device to stop renewals.
If you subscribed via Google Play or web
- Google Play: Cancel in the Play Store app or at play.google.com under "Payments & subscriptions" > "Subscriptions".
- Web (direct): If you subscribed directly on ProGuides' website, manage or cancel via your ProGuides account or the billing portal on their site where available.
- Important: Uninstalling the app does NOT cancel a subscription - you must cancel through the store or account settings that processed the payment.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of your already-paid billing period. You will not be charged for future periods after cancellation.
Data and account status
Cancellation usually stops billing but does not necessarily delete your account or saved progress. Check your ProGuides account settings for data controls or deletion options.
Will I get a refund?
Official policy status
There is no publicly documented, statutory-style refund policy (for example, a 14-day no-questions refund) visible in ProGuides' public materials.
Reported exceptions and practice
- Public reviews indicate some users have been refused refunds and offered credits instead.
- Refunds for app-store charges are handled by Apple or Google and are discretionary; ProGuides cannot directly refund store-managed payments.
- If you believe you were billed incorrectly (for example, annual vs monthly), contact the payment processor or app store and your bank as appropriate.
ProGuides plans and pricing
Public pricing availability
No explicit South African Rand (ZAR) pricing for ProGuides was found in public sources for 2024/2025.
How to find your price
Pricing is typically visible inside your account or within the app store page that handled your subscription. Check your subscription details for exact charges.
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Subscription / Plans | Contact for pricing | No public ZAR pricing located; check your account or the app store for exact amounts. |
Your consumer rights in South Africa
General protections
South African consumer protection laws prohibit misleading or deceptive practices and provide remedies when services are not delivered as promised.
Practical steps for South African consumers
- If a service is misleading or not provided, preserve records (receipts, screenshots, messages).
- Contact your payment provider, the relevant app store, or the financial ombudsman if you cannot resolve the issue with the merchant.
- Remember that app-store billing is often governed by the store's global terms; refunds through Apple/Google are discretionary and separate from merchant policies.
Customer experiences
Positive feedback
Some users praise ProGuides for friendly, personalised coaching and helpful coaches, especially for League of Legends and Rocket League.
Reviewers also note the site can be easy to navigate and that some customer support interactions have been positive.
Negative feedback
- Recurring complaints include coaches not showing up or ignoring requests.
- Multiple reviews report difficulties obtaining refunds and unexpected charges (for example, annual billing instead of monthly).
- Some users say the service can be expensive relative to free alternatives.
See aggregated user reviews: Trustpilot - ProGuides reviews.
Documentation checklist
What to gather before you cancel
- Subscription receipts or billing statements showing charges and dates.
- Account email, username, and payment method used (card, PayPal, app store account).
- Screenshots of purchase confirmation, coach bookings, or missed sessions if disputing services.
What to keep for disputes
- All communications with ProGuides or the coach (timestamps and message screenshots).
- App store subscription screenshots (Apple ID subscriptions or Google Play subscription page) where applicable.
Common mistakes
Assuming uninstall cancels the subscription
Uninstalling the ProGuides app does not cancel your subscription. Remove the subscription through the store or your ProGuides account to stop future billing.
Not checking which platform billed you
Not all subscriptions are billed directly by ProGuides; many are managed by Apple or Google. Know which platform handled payment before requesting a refund.
Comparative recap
Quick comparison
| Feature | Apple App Store (iOS) | Google Play (Android) | Web (direct via ProGuides) |
|---|---|---|---|
| How to cancel | Cancel in iOS Settings > Apple ID > Subscriptions | Cancel in Play Store > Payments & subscriptions > Subscriptions | Cancel via your ProGuides account or billing portal on the website |
| Who can process refund | Apple (refunds discretionary) | Google (refunds discretionary) | ProGuides (subject to their policies; no formal public refund policy found) |
| Likelihood of direct merchant refund | Low - handled by Apple | Low - handled by Google | Unclear - user reports show refunds may be refused or offered as credits |
After cancelling
Follow-up actions
- Confirm cancellation receipt or subscription status in your account or app store settings.
- Monitor your bank or card statements to ensure no further charges appear for the cancelled subscription.
Where to check reviews and reports
For recent user experiences and reports about refunds or service issues, see aggregated reviews at Trustpilot: ProGuides on Trustpilot.
Address
Corporate mailing address
101 Avenue of the Americas, Suite 820
New York, NY 10013, United States
Notes on contact
For subscription management, check the app store or your ProGuides account. For disputes, gather documentation listed above before contacting your bank or the relevant complaint body.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.