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I hereby notify you of my decision to terminate the contract relating to the Synapse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Synapse: Easy Method
What is Synapse
Overview
“Synapse” refers to multiple services and products that share the Synapse name: an AI orchestration platform and apps, a CAD/platform product (Synaps), and a mental wellbeing service. Each entity has different billing, cancellation and refund rules.
Different entities covered
This guide covers the common Synapse variants referenced in public terms: Synaps (CAD platform), Synapse Mental Wellbeing (appointments/therapy), and Synapse AI / Synapse+ (AI apps and subscription services).
How to cancel Synapse
Cancel Synaps (CAD platform)
- Sign in to your Owner Account on the Synaps platform.
- Delete your Owner Account to cancel a paid subscription; deletion initiates termination.
- Cancellation takes effect at the end of the current paid term - no immediate access removal unless specified in the account actions.
- Reference: see the Synaps terms for free vs paid account rules - Synapse Terms.
Cancel Synapse Mental Wellbeing appointments
- Contact the clinic or booking portal used to make the appointment as early as possible.
- Cancel at least 24 hours before the scheduled session to avoid being charged the full fee.
- Late cancellations or no‑shows are generally charged 100% with no refund.
Cancel Synapse apps and subscriptions (App Store / platform purchases)
- If you subscribed through the App Store or Google Play, manage or cancel the subscription via the store account settings.
- Refunds for app-platform purchases are governed by the app store policies, not the Synapse seller terms.
- For iOS app information see the official App Store listing - Synapse AI - App Store (SG).
What happens when you cancel
Access and service
For paid subscriptions that terminate at the end of the billing term, you typically retain access until that term expires.
Account deletion may remove access to paid features immediately if the platform enforces deletion rules.
Auto-renewals and billing
Cancellation stops future auto-renewals; the current billed period usually remains active until its scheduled end.
If you subscribed via an app store, cancellation stops future billing through that store, but rules vary by platform.
Data and records
Account deletion may remove stored data. Export or save any important data, receipts and appointment records before cancelling.
Check the service’s terms for data retention and recovery options.
Will I get a refund?
General refund position
Refund rules vary by Synapse entity, but many Synapse-related terms state prepaid fees are non‑refundable and payments are final.
Cancellation often means access ends at the end of the paid term but does not trigger a refund for the unused portion.
Entity-specific refund highlights
- Synaps (CAD platform): No refund of prepaid fees; cancellation ends access at term end but does not refund fees. See the official terms for details - Terms.
- Synapse Mental Wellbeing: Single sessions and sessions that have commenced are non-refundable. Refunds may be available for unused portions of prepaid packages, usually less administrative fees. Late cancellations and no‑shows are charged in full.
- Synapse AI / Synapse AI LLC (where stated): Some terms indicate all payments are final and non‑refundable; cancellation takes effect next billing cycle with no refund for unused time.
Synapse plans and pricing
Price table summary
| Plan | Price | Period | Features |
|---|---|---|---|
| Synapse (SYN) cryptocurrency | S$0.06798 to S$0.080601 per SYN | N/A | Crypto token price in SGD |
| Synapse+ (AI Orchestration) | US$19.99 | monthly | AI orchestration platform; features vary by tier |
| Synapse - AI Notes & Tasks (iOS app) | In‑App Purchases, region‑dependent | Weekly / monthly / annual | Unlock Pro features; exact SGD price shown in App Store |
Notes on pricing
Exact SGD amounts for App Store subscriptions are shown at purchase and may vary with local taxes and exchange rates.
For Synapse+ pricing and official platform pricing pages, see the vendor pricing pages - Synapse Pricing and Synapse Z Pricing.
Your consumer rights in Singapore
General consumer protections
No Singapore-specific statutory cooling-off period (for a 14‑day right to cancel digital subscriptions) was identified in available sources for the Synapse entities covered here.
Consumer rights for digital subscriptions often depend on contract terms and payment method rather than an automatic cooling-off right.
App store purchases and platform rules
For subscriptions bought through the App Store or Google Play, refunds and cancellations are governed by the store’s policy, not directly by the seller’s terms.
If you believe a charge is unauthorized or unfair, consider contacting your payment provider or card issuer to discuss dispute or chargeback options.
Customer experiences
Positive feedback
Some users report satisfactory service in specific areas, for example replacements and returns handled within short windows for hardware-related purchases.
Positive comments highlight timely resolutions for certain product issues.
Negative feedback
Other users report problems such as supply delays, difficulty obtaining refills, and unreliable portals or customer support experiences.
Common complaints include long waits on calls and trouble completing account or inventory tasks.
Documentation checklist
Before you cancel
- Account email and username.
- Order or invoice numbers for the subscription or appointment.
- Last billing date and payment method details.
- Receipts or proof of payment.
For appointments and therapy
- Appointment date and time.
- Therapist or clinician name.
- Cancellation confirmation reference or screenshot.
- Package or session codes if you purchased multiple sessions.
Common mistakes
Assuming instant refunds
Many users expect a pro‑rata refund when cancelling mid‑term. For many Synapse entities, prepaid fees are non‑refundable and cancellation stops future billing only.
Not checking how you subscribed
Users who subscribed via an app store sometimes try to cancel through the vendor’s website instead of the App Store account, delaying the cancellation.
Always confirm whether the subscription was purchased directly or via a platform store and follow the correct procedure.
Comparative recap
At-a-glance comparison
| Entity | Cancellation | Refunds | Typical Price | Period |
|---|---|---|---|---|
| Synaps (CAD platform) | Delete Owner Account to cancel; takes effect at term end | No refund of prepaid fees | Varies by plan | N/A |
| Synapse Mental Wellbeing | Cancel appointments via clinic/portal; must cancel ≥24 hrs to avoid charges | Single sessions non-refundable; unused package portions may be refundable less fees | Per-session / package pricing | N/A |
| Synapse AI / Synapse+ (apps) | Cancel via App Store / Google Play or account settings | Payments often final; app store refunds governed by platform | US$19.99 (example) / App Store IAPs | monthly / Weekly / annual |
After cancelling
What to do immediately
- Save cancellation confirmation, receipts and any reference numbers.
- Export or backup any data you need from the account before deletion.
- Monitor your bank/card statements to confirm no further charges.
Useful official links
- Synapse terms and legal information: https://trysynapse.ai/terms
- Synapse pricing pages: https://trysynapse.ai/pricing and https://z.synapse.do/pricing
- Synapse iOS app listing (Singapore): App Store - Synapse AI
Address
Official contact path
No single public postal address is provided in the sources used for this guide. Use the official website contact or support channels for account or billing queries.
Where to go for support
Start with the service’s help or terms pages linked above to find the correct support/contact form or email for your Synapse product.