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Cancel UBISOFT
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I hereby notify you of my decision to terminate the contract relating to the Ubisoft service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ubisoft: Easy Method
What is Ubisoft
Overview
Ubisoft is a global video game developer and publisher known for franchises such as Assassin’s Creed, Far Cry and Rainbow Six.
They sell games and run subscription services (Ubisoft+) and a regional Ubisoft Store for digital purchases.
Services in Singapore
In Singapore Ubisoft offers digital game sales and subscription plans through local partners and its global Ubisoft+ offering.
Local pricing and bundles may appear on regional platforms and partners alongside Ubisoft’s own store terms.
How to cancel Ubisoft
Cancel subscriptions purchased directly from Ubisoft
- Sign in to your Ubisoft account and go to "My Account" on the Ubisoft store at store.ubi.com.
- Locate the Ubisoft+ or subscription section and follow the on‑screen option to cancel.
- Confirm cancellation; access normally continues until the end of your current billing period.
- Reference: Ubisoft+ terms: Ubisoft+ terms.
Cancel subscriptions purchased through third parties
- If you bought the subscription via Apple App Store or Google Play you must cancel via that platform; Ubisoft cannot cancel it for you.
- Open the relevant store (App Store or Google Play), locate your subscriptions and cancel from there.
- For guidance on third‑party cancellations see: Postclic guide.
Cancel pre-purchases on Ubisoft Store
- Pre-purchases made directly on the Ubisoft Store can be canceled and refunded any time prior to the game’s release.
- Refer to the Ubisoft Store Terms of Sale for the exact steps and conditions.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased from Ubisoft you usually retain access until the end of the current billing period.
This applies to Ubisoft+ subscriptions bought directly; see the Ubisoft+ terms for specifics.
Renewal and billing
Automatic renewal will stop after cancellation but historical billing records remain available in your account.
Check your payment method or the store that processed the original charge for any remaining charges or refunds.
Account and data
Your Ubisoft account and game licenses remain subject to Ubisoft’s account and store terms even after subscription cancellation.
If you need account changes or closure, follow Ubisoft’s account management procedures within your account settings.
Will I get a refund?
Standard digital purchase refunds
Digital PC games bought on Ubisoft Stores can be refunded if requested within 14 days of purchase and playtime is under 2 hours.
See the Ubisoft Store Terms of Sale for full refund rules and exclusions: Store Terms (SG).
Exceptions and subscription refunds
- Refunds are not available for DLC, season passes, virtual currency, year passes, or in‑game purchases.
- Ubisoft+ subscriptions bought from Ubisoft generally do not offer pro‑rata refunds when canceled mid‑cycle unless required by local law.
- Pre‑purchase refunds are allowed any time prior to release.
Third‑party purchases and refunds
If you purchased through Apple, Google or another third party, request refunds through that platform; Ubisoft cannot process those refunds.
Third‑party store policies and timelines apply to cancellations and refunds made there.
Ubisoft plans and pricing
Plans overview
Below are sample local Singapore monthly plans and features as available via Ubisoft/partners in 2024 - 2025.
Prices and availability may change; verify on the local platform before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| Ubisoft+ Classics (PlayStation / GameHub+) | S$6.90 | Monthly | Access to 50+ classic Ubisoft titles |
| Ubisoft+ Premium (via Ubisoft+ Multi Access - e.g. Xbox/GameHub+) | S$15.90 | Monthly | Full Ubisoft library including new releases, DLCs, premium editions, plus discounts |
| Ubisoft+ + GeForce NOW bundle (StarHub GameHub+) | S$24.90 | Monthly | Includes Ubisoft+ Premium and GeForce NOW streaming access |
Notes
These prices are drawn from local Singapore platforms and reflect 2024 - 2025 pricing; check local vendors for current rates.
Bundled partner offers may have different cancellation or refund rules than direct Ubisoft purchases.
Your consumer rights in Singapore
Digital content and cooling‑off rights
Singapore law does not grant a statutory 14‑day automatic cooling‑off right for digital content broadly; refunds are governed primarily by the seller’s policy.
Ubisoft’s refund and cancellation policies therefore control most digital refund outcomes unless other consumer protection rules apply.
Unfair practices and remedies
Consumer protection laws in Singapore prohibit unfair or misleading practices, which can apply if advertising or pricing is deceptive.
If you suspect misleading conduct (for example, charged full price despite a displayed discount) you can raise the issue with consumer authorities or escalate with Ubisoft using evidence.
Customer experiences
Positive feedback
Some users report smooth cancellations and straightforward refunds when following Ubisoft Store procedures and timing rules.
Positive outcomes are more likely when purchases are made directly from Ubisoft and requests meet published conditions.
Negative feedback
Public review sites show many users report problems such as slow or generic support responses, difficulty recovering accounts, and unresolved tickets.
Reviews on Trustpilot reflect recurring complaints about customer service and account issues: Ubisoft on Trustpilot and Ubisoft Support on Trustpilot.
Documentation checklist
What to prepare
- Order number or transaction ID from your purchase confirmation email.
- Ubisoft account email and username.
- Payment method last four digits and date of transaction.
- Proof of playtime (if contesting a refund eligibility tied to playtime).
How to present evidence
- Attach screenshots of purchase receipts and billing statements when contacting support.
- If the issue involves a third party (App Store/Play Store), include the platform receipt and subscription record.
Common mistakes
Cancelling in the wrong place
One frequent error is attempting to cancel a subscription on Ubisoft when it was purchased via Apple or Google.
If you cancel in the wrong place the subscription continues and you may still be billed by the platform that sold it.
Missing timing or playtime limits
Another common mistake is requesting a refund after the 14‑day window or after exceeding the 2‑hour playtime limit for PC digital refunds.
Always check Ubisoft’s Store Terms before requesting a refund to ensure you meet the stated conditions.
Comparative recap
At a glance
This table compares the typical purchase channels, where to cancel, refund likelihood, and quick notes.
| Purchase channel | Where to cancel | Refund eligibility | Period | Notes |
|---|---|---|---|---|
| Ubisoft Store (direct) | Ubisoft account / store.ubi.com | Possible (14 days <2hrs playtime for PC); pre‑purchase refundable before release | Monthly | Follow Store Terms: Store Terms (SG) |
| Apple App Store / Google Play | Cancel in the App Store / Google Play account | Refunds handled by the platform | Monthly | Ubisoft cannot cancel or refund these directly |
| Partner bundles (e.g., StarHub/GameHub+) | Cancel via the partner’s subscription management | Depends on partner policy; Ubisoft rules may not apply | Monthly | Check partner terms and bundled offer details |
Details
Direct purchases give the clearest path to refunds under Ubisoft’s own rules.
Third‑party purchases require action through the platform that sold the subscription or product.
After cancelling
Confirm cancellation and monitor billing
After cancelling check your Ubisoft account confirmation email and your bank or card statement to verify that no further charges occur.
If you see unexpected charges, gather receipts and contact the platform or your bank as appropriate.
Helpful links
- Ubisoft+ terms: https://www.ubisoft.com/legal/documents/ubisoftplusterms/en-GB
- Ubisoft Store Terms of Sale (Singapore): https://www.ubisoft.com/legal/documents/StoreTermsofSale/en-SG
- Guide to cancelling third‑party Ubisoft subscriptions: https://www.postclic.com/en-ae/letters/gaming/cancel-ubisoft/
- Community review overview (for awareness): https://www.trustpilot.com/review/www.ubisoft.com
Address
Ubisoft Singapore office
1 Fusionopolis Walk, #04-11/12, Solaris, Singapore 138628
Notes
For account issues and detailed support use your Ubisoft account support channels or the store management pages within your account.
If you need corporate contact details or local office confirmation, verify directly with Ubisoft channels before visiting.