cancellation Ubisoft: Easy Method

What is Ubisoft

Overview

Ubisoft is a major video game publisher and developer known for franchises such as Assassin's Creed, Far Cry and Rainbow Six.

The company operates an online store, a subscription service (Ubisoft+), and account services (Ubisoft Connect) that manage purchases, downloads and subscriptions.

Services covered

Services relevant to cancellation include digital purchases from the Ubisoft Store, Ubisoft+ subscriptions purchased from Ubisoft, wallet top-ups and physical product orders where available.

Some purchases may be handled by third parties (App Store, Google Play), in which case that seller's policies apply to cancellations and refunds.

How to cancel Ubisoft

Online cancellation via your Ubisoft account

• Sign in to your Ubisoft account at support.ubisoft.com or Ubisoft Connect.
• Go to Subscriptions or Orders, find the subscription/purchase and follow the on‑screen cancellation steps.
• For Ubisoft+ purchased from Ubisoft: cancellation via account usually takes effect at the end of the current billing period.

Contacting support and third‑party sellers

• If you cannot cancel online, contact Ubisoft Customer Support through the official support portal: support.ubisoft.com.
• If the purchase was made via a third party (App Store, Google Play, console store), cancel and request refunds from that seller according to their policy.
• Keep your order number, transaction ID and account email ready when contacting support.

What happens when you cancel

Access and renewal

When you cancel a subscription bought from Ubisoft, access typically continues until the end of the current billing period.

Automatic renewal is stopped on cancellation; services do not renew after the current paid period ends unless you re‑subscribe.

Account, content and data

Cancelling a subscription does not usually delete your Ubisoft account or purchased content from your library, though access to subscription catalog content ends.

Downloaded games and entitlements tied solely to a subscription (catalog access) may be removed when the subscription ends.

Will I get a refund?

General refund policy

Refund rules vary by product and region. For many digital purchases on the Ubisoft Store there is a 14‑calendar‑day withdrawal right subject to exceptions.

For digital PC games, refunds may be available within 14 days if playtime is under 2 hours; refunds are normally returned to the original payment method.

Exceptions and regional differences

• Ubisoft+ subscriptions purchased from Ubisoft: cancellation usually takes effect at period end and typically does not receive a pro‑rata refund unless local law requires one.
• For subscriptions or services in EU/UK regions, pro‑rata refunds or a cooling‑off period may apply in some cases; policies differ by jurisdiction.
• Wallet top‑ups: you typically have 14 days to withdraw before using funds; once funds are used they are non‑refundable. Wallet Rewards are never refundable.
• If you purchased via a third party (App Store, Google Play, console stores) refunds and cancellations are governed by that seller's rules.

Ubisoft plans and pricing

Regional pricing note

Ubisoft pricing varies by region and official AED prices for the UAE are not published in the verified sources used for this guide.

For exact UAE pricing, visit your Ubisoft account or contact Ubisoft support; do not rely on unofficial conversions.

Contact for UAE pricing

Your consumer rights in United Arab Emirates

Local law overview

UAE consumer protection law differs from EU/UK consumer frameworks and Ubisoft's published policies do not explicitly reference UAE‑specific statutory rights.

Because Ubisoft's online terms frequently reference EU/UK rules, UAE consumers should not assume identical statutory withdrawal or refund rights apply.

Practical advice for UAE consumers

• When in doubt, request cancellation and refund in writing through Ubisoft support and keep a copy of all correspondence.
• If the purchase was made through a payment provider or bank, you may also explore payment dispute options with that provider.
• Be cautious when publishing negative experiences online: UAE laws on online content and defamation can carry legal risk even for truthful statements.

Customer experiences

Positive feedback

Some users praise Ubisoft game franchises and local studio workplace culture in limited employee reviews.

Positive points are generally about the games themselves or local team atmosphere rather than customer support processes.

Negative feedback

Many public reviews report frustration with customer service response times, account recovery, and automated or unresolved support tickets.

Common complaints include account access problems, buggy apps, forced linking issues and dissatisfaction with refund handling.

Documentation checklist

For cancellation requests

• Ubisoft account email and username.
• Order number or subscription ID.
• Date of purchase and payment method used.

For refund or account recovery

• Proof of purchase (payment receipt or bank/credit card statement).
• Playtime evidence when relevant (for PC game refund eligibility).
• Any correspondence or case numbers from prior support contacts.

Common mistakes

Missing timing or playtime limits

Trying to request a refund after the 14‑day window or after exceeding allowed playtime (e.g. 2 hours for some PC titles) is a frequent mistake.

Check time limits before submitting a refund request and capture playtime screenshots when relevant.

Using the wrong cancellation channel

Cancelling with Ubisoft when the purchase was made via a third party (App Store, Google Play, console store) can delay resolution.

Always verify who sold the subscription or item and contact that seller first for cancellations and refunds.

Comparative recap

Quick comparison

After cancelling

What to check

Confirm cancellation by checking your Ubisoft account and email for a confirmation message or case number.

Verify that automatic renewals have stopped and that you retain any non‑subscription purchases in your library as applicable.

Useful official links

• Ubisoft Support - support portal and contact options.
• Ubisoft Store Terms of Sale - detailed sale and refund rules.
• Ubisoft+ Terms - subscription terms and cancellation info.

Address

Ubisoft UAE office

Office 301, Podium 3, Entrance 14, Tower 4, Yas Creative Hub

P.O. Box 77884, Abu Dhabi - United Arab Emirates

Contact suggestion

For local queries or postal correspondence, include your Ubisoft account email and any relevant order or case numbers to speed handling.

For immediate online support, use support.ubisoft.com.