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I hereby notify you of my decision to terminate the contract relating to the Alivecor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Alivecor: Easy Method
What is Alivecor
Overview
AliveCor (AliveCor/Kardia) provides personal ECG devices and an accompanying app that records heart rhythms and offers analysis tools and optional subscription services.
The service pairs a hardware ECG device with cloud features such as storage, advanced detection, and optional clinician review for a fee.
Primary offerings
Devices are sold as one-time purchases while KardiaCare subscriptions add cloud features and enhanced services.
Subscription billing and device functionality vary by platform (App Store, Google Play, or web).
How to cancel Alivecor
General notes
Cancel on the same platform used to subscribe (App Store, Google Play, or Alive website).
You must cancel at least 24 hours before the next billing date to stop auto-renewal.
Step-by-step cancellation
- iOS (App Store): Cancel via iPhone Settings → tap your name → Subscriptions → find Alive (or Kardia) → Cancel Subscription.
Cancellation must be made at least 24 hours before the next billing period; auto‑renewal stops but access continues through the paid period.
- Google Play (Android): Open the Alive app → Profile → Subscription → Manage Subscription → you will be redirected to Google Play where you cancel.
Must cancel at least 24 hours before the next billing; access continues until the next billing date.
- Web (Alive website): Log in to your Alive account → Account page → My Subscription → Manage → Cancel.
Subscription remains active until the next billing date; account reverts to the free tier afterward.
What happens when you cancel
Access and billing
Auto‑renewal is stopped when you cancel, but you retain access to paid features through the end of the paid period.
No pro‑rata refunds are typically provided when cancellation occurs mid‑period.
Account and data
At the end of the paid period your account will usually revert to the free tier; stored ECGs may remain accessible depending on your plan and local data policies.
Consider exporting or saving important ECGs or reports before downgrading if you rely on cloud storage features.
Will I get a refund?
AliveCor refund policy
AliveCor’s Terms state: “We do not offer refunds or credits for unused subscription periods, accidental purchases, medical conditions, or any similar reason … unless required by law to do so.”
This no‑refund position applies to in‑app purchases across platforms unless a law requires otherwise.
Exceptions and practical steps
- If a device is faulty or misrepresented, statutory consumer rights in Singapore may entitle you to a remedy despite the stated policy.
- Some physical‑product return policies (sample veterinary policy) allow returns within 14 days when an RMA is requested; this is product‑specific and may not apply to consumer electronics in Singapore.
- If you believe you are due a refund, gather receipts and contact AliveCor support, and be prepared to cite applicable consumer law if needed.
Alivecor plans and pricing
Pricing summary
The table below uses pricing and plan summaries from available product information and estimates; local SGD subscription charges can vary by store and exchange rates.
Device prices shown are approximate and one‑time; subscription prices are listed in USD with approximate SGD conversions.
| Plan | Price | Period | Features |
|---|---|---|---|
| KardiaMobile 1‑Lead device | S$142 (approx) | One‑time | Single‑lead ECG device, basic functionality without subscription |
| KardiaMobile 6L device | S$228 (approx) | One‑time | Six‑lead ECG device (more diagnostic data) |
| KardiaCare subscription | US$11.99 - US$13.99/month (~S$16 - S$19) | monthly | Cloud storage, advanced arrhythmia detection, summaries, limited cardiologist reviews |
| KardiaCare Plus subscription | US$249 - US$299/year (~S$340 - S$410) | annual | All KardiaCare features plus enhanced support, virtual consultation, device bundle options |
Your consumer rights in Singapore
Statutory protections
Singapore consumer laws (for example, the Consumer Protection (Fair Trading) Act and the Lemon Law) can give remedies for defective goods or misleading practices.
These statutory rights may override a vendor’s “no‑refund” policy when goods are faulty or misrepresented.
Practical steps if you have a dispute
- Keep purchase records, subscription receipts, and communications with support.
- Contact AliveCor support first with clear evidence and a requested remedy.
- If unresolved, escalate to Singapore consumer protection channels with your documentation.
Customer experiences
Positive reports
Some users report life‑saving alerts and effective ECG readings, citing the device as instrumental in detecting serious heart events.
These positive cases highlight the diagnostic value of the device when used correctly.
Negative reports
- Complaints about confusing warranty and after‑sales communication and difficulties with returns in some regions.
- Reports of app outages or paid subscriptions not working with limited or delayed support responses.
- Concerns that some hardware features require an additional subscription to be fully usable.
- Instances of connectivity or device failure after months of use, requiring replacement or support.
Documentation checklist
What to collect before contacting support
- Order confirmation, receipt, or invoice (store or app receipt).
- Subscription confirmation screenshot (showing plan and billing date).
- Device serial number or photos of the device if relevant.
- Bank/credit card statement line showing the charge.
- Any in‑app screenshots showing errors, subscriptions, or failed features.
- Support ticket IDs, email threads, and dates of contact attempts.
Why this matters
Clear documentation speeds up support responses and strengthens any consumer protection claim you may raise later.
Keep copies until the issue is fully resolved.
Common mistakes
Missing the cancellation window
Many users assume immediate cancellation stops charges; however, you must cancel at least 24 hours before the next billing date to prevent auto‑renewal.
Failing to check the exact billing date can lead to an unexpected renewal.
Cancelling on the wrong platform
Subscriptions bought through the App Store must be cancelled through iPhone Settings; those through Google Play must be cancelled in Google Play.
Attempting to cancel via the Alive website for a store purchase will not stop store‑managed renewals.
Other common errors
Deleting the app without cancelling the subscription, expecting automatic refunds for unused periods, or not saving receipts are frequent issues that complicate disputes.
Comparative recap
Quick platform comparison
| Platform | Cancellation method | Period | Refunds |
|---|---|---|---|
| iOS (App Store) | Cancel in iPhone Settings → Subscriptions → Alive/Kardia → Cancel | Access until next billing date | Typically no (unless required by law) |
| Google Play (Android) | Alive app → Profile → Subscription → Manage → redirects to Google Play to cancel | Access until next billing date | Typically no (unless required by law) |
| Web (Alive website) | Log in → Account → My Subscription → Manage → Cancel | Access until next billing date | Typically no (unless required by law) |
Takeaway
Cancel on the original purchase platform at least 24 hours before renewal and retain documentation if you expect to dispute charges.
Refunds are uncommon and usually assessed only when required by local law or for defective goods.
After cancelling
Immediate steps
- Confirm cancellation receipt or confirmation screen and save it.
- Check your next billing date to verify that no further auto‑renewals occur.
Helpful links and next actions
For product and subscription details visit the official product pages:
If you need further help, contact AliveCor support via the app or web account area and provide your documentation checklist items.
Address
Company address
AliveCor (corporate address): 500 Yale Ave N, Seattle, Washington, 98109 US.
Use this address for reference; support and returns instructions are handled via the website and support channels.
Support contact recommendation
When contacting support include order details, device serial, screenshots, and dates of attempted contact to expedite resolution.
If local remedies are needed in Singapore, retain all records and escalate through consumer protection channels as required.