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Banfield

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Termination letter drafted by a specialized lawyer
Sender
Cancel Banfield Wellness Plan | Postclic
Banfield
18101 SE 6th Way
98683 Vancouver USA
ows-plan-cancellations@banfield.com
Cancellation of Banfield contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Banfield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Banfield
18101 SE 6th Way
98683 Vancouver , USA
ows-plan-cancellations@banfield.com
REF/2025GRHS4

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In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Banfield: Easy Method

What is Banfield

Overview

Banfield Pet Hospital is a provider of veterinary services and subscription-based wellness plans that focus on preventive care for pets.

They operate clinics primarily in the United States and offer online account management, product sales, and AutoShip deliveries.

Services

Core services include wellness plans, routine exams, vaccinations, diagnostic services, and online product orders.

Banfield also offers AutoShip for repeat product deliveries and account-based management of plans and orders.

How to cancel Banfield

Cancel online (MyBanfield)

  • Log into your MyBanfield account on the Banfield website.
  • Go to "Manage Plan" and follow the on-screen prompts to cancel the wellness plan.
  • For a step guide referencing the online route, see this walkthrough: Postclic: How to cancel Banfield.

Cancel by phone or email

  • Call Banfield’s general cancellation number: 888-649-2716 (US number shown in sources).
  • Send a cancellation request by email to wellnessplanrelations@banfield.com.
  • Phone and email cancellation options are described in third-party guidance: Donotpay: Cancel Banfield Wellness Plan.

AutoShip, in-clinic or written cancellation

  • AutoShip product deliveries must be cancelled at least 3 days before the next shipment. Manage orders under My Orders → AutoShip or call 888-626-3992.
  • In-clinic or written cancellations were historically accepted, but current guidance emphasizes using web, phone, or email channels.
  • See Banfield terms for AutoShip and order rules: Banfield Terms.

What happens when you cancel

Effect on future charges

Cancellation stops future recurring charges after the cancellation is processed.

AutoShip cancellations must meet the specified lead time to avoid the next shipment being charged and shipped.

Effect on services and bookings

Services already provided remain charged; eligibility for any remaining scheduled services depends on plan terms and timing of cancellation.

Banfield’s publicly available terms describe how orders and service obligations are managed; consult their terms for details: Banfield Terms.

Account and data

Banfield may retain account and medical records in accordance with their policies and legal requirements.

Keep copies of cancellation confirmations and transaction records for your files.

Will I get a refund?

Product refund policies

  • Unopened, non-prescription (non-Rx) products are generally eligible for return within 30 days; return via Past Orders as instructed in Banfield’s shop FAQ.
  • Diet food products (e.g., Royal Canin, Hill’s, Purina) have a 30-day guarantee and may be refunded or replaced.
  • Prescription products are non-refundable and non-exchangeable due to regulations, except if the item is incorrect or damaged and reported within 5 days.

See Banfield shop FAQ for product return details: Banfield Shop FAQ.

Wellness Plan refunds and exceptions

  • Wellness Plan (OWP) cancellations do not typically receive prorated refunds for unused portions.
  • Refunds may be issued only when prepayments exceed services already provided; there is no explicit mandatory cancellation fee published.
  • For summaries of customer-facing cancellation behavior, consult third-party guidance: Banfield cancellation summary.

Damaged or missing items

Damaged or missing product claims should be reported within 5 business days for possible credit or replacement.

Banfield’s terms explain timelines and discretion for credits and replacements: Banfield Terms.

Banfield plans and pricing

Where to find pricing

Banfield’s plan names and coverage can vary by location and clinic.

Always check the official Banfield website or contact your local Banfield clinic for current plan details and pricing.

Note about Singapore pricing

No verified information was found for Banfield pricing in Singapore in the sources reviewed.

If you are in Singapore, contact Banfield directly or a local veterinary provider to confirm availability and cost.

Your consumer rights in Singapore

General consumer protection guidance

Banfield’s publicly stated refund and cancellation rules are governed by their published policies rather than an explicit universal withdrawal period.

There is no mention in Banfield’s public terms of a mandatory 14-day automatic refund right under their policies.

How to act if you have a dispute

Keep records of communications, receipts, plan terms, and cancellation confirmations.

If you need assistance, consider contacting the Consumers Association of Singapore (CASE) or seeking local legal advice about your consumer rights and dispute options.

Customer experiences

Positive reports

Some customers report wellness plans made preventive care more affordable and accessible for routine veterinary needs.

There are instances where cancellation after a pet’s death was handled straightforwardly, subject to any outstanding charges.

Negative reports

Common complaints include unexpected billing, perceived lack of prorated refunds, and poor customer service responsiveness.

Many negative experiences focus on confusion over annual contracts and the "cancel anytime" message versus practical refund outcomes.

Documentation checklist

Required account and plan details

  • Account login/email used for MyBanfield.
  • Wellness plan name, plan ID or contract number (if available).
  • Pet name and patient ID (if applicable).

Supporting documents to prepare

  • Recent billing statements and payment method details.
  • Receipts for services and product orders (including AutoShip dates).
  • Proofs such as veterinary records or, if relevant, a note regarding deceased pet.
  • Screenshots or copies of cancellation attempts and any confirmation messages.

Common mistakes

Timing errors

Missing the AutoShip cancellation window can result in being charged for the next shipment.

Always cancel AutoShip at least 3 days before the next scheduled shipment to avoid unwanted charges.

Assuming automatic refunds or proration

Many customers expect prorated refunds for wellness plans; Banfield’s published approach generally does not provide prorated refunds.

Confirm refund rules before cancelling and keep documentation if you expect a refund based on overpayment.

Comparative recap

Feature What to expect Details
Wellness Plan cancellation No guaranteed prorated refunds; refunds only if prepayments exceed services used. N/A
Non-prescription product returns Unopened items eligible for return; follow Past Orders return process. 30 days
Diet food guarantee Diet food brands carry a satisfaction guarantee; refundable or replaceable. 30 days
Prescription products Generally non-refundable/non-exchangeable; exceptions for incorrect/damaged items. Report issues within 5 business days
Damaged or missing orders Report promptly for possible credit or replacement at Banfield’s discretion. 5 business days

After cancelling

Confirm and keep records

Obtain written confirmation of cancellation (email or account notice) and save it with receipts.

Monitor your payment method for any unexpected post-cancellation charges and contact Banfield if they appear.

Helpful links and next steps

Review Banfield’s terms and shop FAQ for official guidance:

Address

Banfield corporate address

Banfield corporate address (from publicly available info):

18101 SE 6th Way, Vancouver, WA 98683, USA

Local clinic locations

For clinic-specific addresses or to find a Banfield clinic near you, use the clinic locator on Banfield’s official website or contact customer support.

If you are in Singapore, note that no verified Singapore clinic addresses were found in the reviewed sources; verify local availability before assuming service presence.

FAQ

To cancel your Banfield Wellness Plan online, log into your MyBanfield account, navigate to 'Manage Plan,' and follow the prompts to complete the cancellation. Remember to keep a confirmation of your cancellation for your records.

Yes, you can cancel your Banfield Wellness Plan by calling 888-649-2716. Ensure you keep a record of your cancellation request for future reference.

If you cancel your Banfield Wellness Plan, any services already provided will remain charged, and your eligibility for any remaining scheduled services will depend on the plan terms and the timing of your cancellation.

Typically, you will not receive a prorated refund for unused portions of the Banfield Wellness Plan. Refunds are only issued if prepayments exceed the services already provided.

To cancel your AutoShip orders, you must do so at least 3 days before the next shipment. You can manage your orders under My Orders → AutoShip, or call 888-626-3992 for assistance.