To cancel your Smartship subscription, sign in to your account, navigate to the Subscriptions section, select the subscription you want to cancel, and follow the on-screen steps. If you cannot cancel online, prepare a written cancellation request and send it to customer support.

Q: Will I receive a refund if I cancel my Smartship service?

Refunds for Smartship are only available for unused policies claimed within 15 days of purchase. If you cancel within this period, submit a written request to claim your refund.

Q: What happens to my deliveries if I cancel Smartship?

When you cancel Smartship, future automatic shipments will stop, but any parcels already dispatched will continue to be delivered unless otherwise arranged. Make sure to check your account for active shipments.

Q: Are there any exceptions to the refund policy for Smartship?

Yes, refunds are not permitted for failed deliveries or used services. However, you can claim a refund for unused shipping policies within 15 days from the purchase date.

Q: How can I contact Smartship if I need assistance with my cancellation?

For assistance, refer to the contact details provided in your contract or bill. You can send a written cancellation request via email or registered postal mail to ensure you have proof of your request.

What is Smartship

Service overview

Smartship is a subscription-based shipping and fulfilment service that automates recurring parcel deliveries and related policies for customers and merchants.

It is used for scheduled deliveries, fulfilment storage, and optional shipping policy products sold alongside shipments.

Typical use cases

Common uses include automated supplement or product deliveries on a chosen cadence and fulfilment storage with tiered storage periods.

Smartship integrations appear in e-commerce ecosystems to manage repeat orders and carrier-forwarding services.

How to cancel Smartship

Canceling via account (recommended)

Sign in to your Smartship account.
Go to Subscriptions or SmartShip / Shipping Policy section.
Select the subscription or policy you want to cancel and follow the on-screen cancellation steps.

If you cannot cancel online

Prepare a written cancellation request (email or letter) with your account details and subscription ID.
Send the request to Smartship customer support or by the contact method provided when you purchased the service.
Keep a copy of sent messages and any response for your records.

What happens when you cancel

Access and deliveries

Cancelling a subscription stops future automatic shipments and renewals for the service or policy you cancelled.

Already dispatched parcels are typically not stopped; expect active shipments to proceed unless otherwise arranged.

Account data and communications

Your account, order history, and communications are generally retained per the service terms for record-keeping.

Contact support if you need data exported or an account closure beyond subscription cancellation.

Will I get a refund?

Standard refund policy

SmartShip/SMSA Express terms state no exchange or refund is permitted if a shipment is not delivered for any reason.

That no-refund rule applies to used services and to deliveries that fail, unless an exception applies.

Exceptions and time limits

Unused shipping policies may be claimed within 15 days from purchase if you cancel the policy service.
Make a written or online request within the 15-day window to claim the value of unused policies.

Smartship plans and pricing

Price list

Plan	Price	Period
Quick Delivery (<5 km)	S$5.99 + S$0.50/km beyond 5 km	Per parcel / Single-use
30-day Storage (Fulfilment)	S$30.00 per m³	Per 30 days
60-day Storage (Fulfilment)	S$30.00 per m³	Per 60 days
90-day Storage (Fulfilment)	S$60.00 per m³	Per 90 days
180-day Storage (Fulfilment)	S$90.00 per m³	Per 180 days
180+ days Storage (Fulfilment)	S$180.00 per m³	Beyond 180 days

Pricing notes

No public SGD pricing was found for other Smartship services; custom bundles or flat-rate plans require direct contact with Smartship (SMSA Express).

Confirm final charges and any minimums with Smartship before cancelling or requesting refunds.

Your consumer rights in Singapore

Cancellations and cooling-off

Smartship offers a 15-day window to claim the value of unused policies, as stated in their terms.

This 15-day period aligns broadly with common consumer cooling-off concepts but is specific to the service terms.

Where to seek help

If you have disputes or need guidance on Singapore consumer protections, consider contacting local consumer-advice bodies or legal advisors.

Keep all purchase records and correspondence to support any complaint or claim.

Customer experiences

Positive feedback

Many reviewers praise quick, professional and responsive customer support and punctual deliveries.
Shopify listing reviews highlight seamless integration for merchants and a small set of enthusiastic endorsements.

Reported issues

Some customers report occasional website issues; support responses on WhatsApp and other channels were noted as fast.
Cancellation can be more complex when no direct online cancel option exists, requiring written notices or support contact.

Documentation checklist

What to prepare before cancelling

Account email and subscription or policy ID.
Order numbers and purchase date (to confirm 15-day eligibility).
Copies of receipts, payment records, and any support correspondence.

What to keep after cancellation

Confirmation of cancellation from Smartship (email or written).
Any refund or claim acknowledgements and timelines provided by support.

Common mistakes

Missing the 15-day window

One common error is waiting beyond 15 days to request a refund for unused policies; such requests may be denied.

Always note purchase dates and act promptly if you plan to cancel.

Not saving cancellation proof

Failing to keep copies of cancellation requests and responses can make follow-up and dispute resolution harder.

Send cancellations by email or written means and retain confirmations for at least several months.

Comparative recap

Key comparisons

Feature	Smartship (what to expect)
Cancellation method	Online via account; otherwise written notice or customer support required
Refund availability	Refunds only for unused policies claimed within 15 days; otherwise no refund for failed deliveries
Storage pricing	Tiered per m³: S$30/30‑day, S$30/60‑day, S$60/90‑day, S$90/180‑day, S$180 beyond 180 days
Customer experience	Mostly positive responsiveness; occasional website issues reported

Takeaway

Check your purchase date, act within 15 days for unused-policy claims, and keep written records of all communications.

Contact Smartship directly for custom pricing or plan clarifications before cancelling.

After cancelling

Follow-up actions

Save cancellation confirmation and any case/reference number from Smartship support.
Monitor bank/card statements for any agreed refunds or final charges.

Helpful links and where to find more info

Address

Corporate contact address

500 Yale Ave N, Seattle, Washington, 98109 US

Use the address above for any postal correspondence if that is the contact provided for your Smartship account or billing.

Support reminder

Always verify the correct support channel on your Smartship account page before sending sensitive information.

Retain copies of any postal or email submissions for your records.

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Written by Jia Hao Rajan

eIDAS legal expert · 3 years experience

Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.

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