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I hereby notify you of my decision to terminate the contract relating to the Calibrate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Calibrate: Easy Method
What is Calibrate
Overview
Calibrate is a subscription-based metabolic health and weight-loss program that pairs coaching, clinician visits, and app-based tools with medication management where appropriate.
The program is offered primarily in US dollars and delivered as an ongoing subscription with structured commitments (e.g., 3-month minimum or financed 12-month plans).
Core components
Main components include 1:1 coaching, clinician consultations, an app for tracking and education, and support for medication access and insurance navigation.
Medications (if prescribed) are billed separately and handled through clinician/pharmacy channels rather than included in the subscription fee.
How to cancel Calibrate
Cancel web purchases (direct sign-up)
- Log in to your Calibrate account and follow the account or billing settings to cancel, or contact support as instructed in your account.
- If cancelling within 72 hours of a web purchase, you are generally eligible for a full refund; see the cancellation policy for details: Calibrate - How do I cancel?.
- After the mandatory 3-month commitment, provide at least 7 days' notice before the next billing cycle to stop future charges (no retroactive refunds for past billing periods).
Cancel App Store or Google Play purchases
- iOS subscriptions must be cancelled via Apple’s subscription settings (App Store); refunds are determined by Apple’s policies.
- Android subscriptions must be cancelled through Google Play’s subscription settings; refunds are governed by Google’s policies.
- For platform-managed subscriptions see the third-party guidance: How to cancel Calibrate (third-party guidance).
What happens when you cancel
Access after cancellation
If you cancel after the 3-month commitment, you will typically retain access until the end of the current paid billing period.
No access is guaranteed after your billing period ends unless you re-enroll or pay for another plan.
Renewal and billing
Cancelling prevents future recurring charges when done at least 7 days before the next billing cycle; it does not reverse past charges.
If you used App Store or Google Play, cancellation and billing termination follow those platform rules rather than Calibrate’s direct-process rules.
Data and records
Your account data and clinical records are subject to Calibrate’s privacy and data retention policies; contact support for specifics on data export or deletion.
Request account or clinical data directly through the app or by contacting Calibrate support if you need records after cancellation.
Will I get a refund?
Standard web-purchase refunds
Web purchases cancelled within 72 hours of purchase are generally eligible for a full refund per Calibrate’s stated policy.
After 72 hours, membership fees are generally non-refundable unless an exception applies.
Results Money Back Promise
- If you meet all program criteria but fail to lose at least 10% of body weight after 12 consecutive months, you may request a 50% refund of the total amount paid over those 12 months.
- Specific eligibility conditions and how to claim this promise are described in Calibrate’s cancellation policy: Calibrate - Cancellation Policy.
Platform purchases (App Store/Google Play)
Refund eligibility for subscriptions bought through Apple or Google is governed by those platforms’ refund policies, not Calibrate’s policy.
Contact Apple or Google Play support for refunds on platform-managed subscriptions; Calibrate cannot override platform refund decisions.
Calibrate plans and pricing
Pricing summary
Prices are shown in US dollars on Calibrate’s site; no official Singapore-dollar pricing is published.
Conversion estimates to Singapore dollars are approximate and based on the verified pricing information.
Plan details
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Metabolic Reset (3‑month commitment) | US$199/month (~S$270/month) | monthly | 1:1 coaching, clinician visits, app access, insurance navigation (medications billed separately) |
| Metabolic Reset (12‑month financing) | US$138/month (~S$187/month) | monthly | Same as above, billed over 12 months |
| One‑time annual payment | US$1,649 (~S$2,240) | annual | Full-year program up front |
Your consumer rights in Singapore
Legal framework
Singapore consumer protections (e.g., the Consumer Protection (Fair Trading) Act) require clear disclosure of cancellation and refund terms for online subscription services.
The 72-hour full refund window for web purchases aligns with a reasonable cooling-off expectation when clearly communicated.
Practical steps and dispute options
- If terms are unclear or not honoured, raise the dispute with Calibrate support in writing and keep records of communication.
- Consumers in Singapore may lodge complaints with the Consumers Association of Singapore (CASE) or pursue chargebacks through payment providers where appropriate.
Customer experiences
Positive feedback
Many users praise Calibrate’s structured lifestyle-change approach, educational resources, and coaching-led support for sustainable weight loss.
Some users report major benefits such as significant weight loss, reduced medication reliance, and improved quality of life; see user reviews for examples: Trustpilot - Calibrate reviews.
Negative feedback
Frequent complaints include delays in customer service response, app functionality issues, and difficulties obtaining GLP-1 medications or insurance authorizations.
Several reviewers report problems with medication delivery and prescription access, which have affected overall satisfaction for some customers.
Documentation checklist
Before you submit a cancellation
- Account email and username used to register with Calibrate.
- Proof of purchase (receipt, billing statement showing the charge).
- Date and time of purchase to confirm 72-hour refund eligibility if applicable.
For disputes or refund claims
- Copies of all communications with Calibrate support (emails, chat logs).
- Clinical or progress records if claiming Results Money Back Promise eligibility.
- Payment records and bank/credit card statements for chargeback or CASE complaints.
Common mistakes
Not checking commitment terms
Many users assume they can cancel immediately; however, web sign-ups typically include a mandatory 3‑month commitment before cancelling without penalties.
Always confirm the required minimum commitment and the notice period for stopping future billing.
Using the wrong cancellation channel
Purchases through the App Store or Google Play must be cancelled through those platforms; contacting Calibrate directly will not stop platform-managed renewals.
Similarly, asking for refunds for platform purchases when the platform policy applies can delay resolution.
Comparative recap
At-a-glance comparison
| Plan | Price (USD) | Period | Key point |
|---|---|---|---|
| Metabolic Reset (3‑month commitment) | US$199/month | monthly | Shorter commitment, higher monthly cost |
| Metabolic Reset (12‑month financing) | US$138/month | monthly | Lower monthly payment spread over 12 months |
| One‑time annual payment | US$1,649 | annual | Single upfront payment for the full year |
After cancelling
Follow-up actions
- Confirm cancellation receipt from Calibrate and keep a copy of the confirmation message or email.
- Monitor your bank or card statements to ensure recurring charges have stopped after the notice period.
Helpful links
- How to cancel - Calibrate FAQ
- Calibrate cancellation & refund policy
- Calibrate pricing
- Third‑party guidance on cancelling Calibrate subscriptions
Address
Corporate cancellation address
For formal cancellation notices and written correspondence, Calibrate Health Inc.’s US headquarters address is:
105 West 86th Street, Suite 514, New York, New York 10024, United States.
Local clinics and notes
Singapore locations are local clinics and not the proper address for membership cancellation; use the account tools or the corporate address for formal requests.
If you need consumer help in Singapore, keep records and consider contacting CASE or your payment provider if problems remain unresolved.