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Cancellation service #1 in Singapore
Ornament Health is a subscription-based mental health app offering curated resources, guided exercises and coaching support tailored to individual needs. The service is delivered primarily through a mobile app with optional paid reports and subscription tiers.
The app provides on-demand content and features that may vary by subscription tier. Some paid items are one-time purchases while others are recurring subscriptions sold through app stores.
When you cancel a subscription, you typically retain access to paid features until the current billing period ends. After that date, access to subscription-only content is removed.
Cancelling prevents future automatic renewals but does not usually trigger a refund of the current period. Make sure to confirm the cancellation in your app store or account settings to stop future charges.
Refund eligibility depends on where you purchased the subscription. Purchases via the Apple App Store are subject to Apple's refund policies; web purchases follow the developer's stated terms.
The following prices are taken from the app listing and verified data. Some Ornament Plus subscription tiers are listed with a range of price points; the exact billing period and tier features are not fully specified in the store listing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Ornament Plus Subscription (various tiers) | S$14.98 - S$179.98 | Not specified | Ornament Plus features (unspecified in store listing) |
| AI Health Report | S$3.98 | One‑time | Single AI‑generated health report |
| Medical Concierge Report | S$14.98 | One‑time | One‑time medical concierge report |
Singapore consumers are protected under consumer laws such as the Consumer Protection (Fair Trading) Act and can seek help from the Consumers Association of Singapore (CASE) for unfair practices.
Many reviewers praise the app’s curated content and helpful mental-health resources. Some users find the AI and concierge reports valuable as one-time purchases.
Several reviews on public sites mention difficulty cancelling or confusion about multiple subscription tiers. Support response time and clarity on billing are common concerns.
See user reviews for context: Ornament Health reviews on Trustpilot.
A frequent error is assuming the app developer billed you when the charge came through Apple or Google. Verify your receipt to know whether to request a refund from the store or the developer.
Failing to keep receipts, screenshots, and exact dates makes disputes harder. Also, waiting too long to request a refund or cancelling after a renewal can reduce your chances of a successful refund.
| Plan | Price | Period | Key takeaway |
|---|---|---|---|
| Ornament Plus Subscription (various tiers) | S$14.98 - S$179.98 | Not specified | Recurring subscription; tier details and billing period unclear on store listing. |
| AI Health Report | S$3.98 | One‑time | Low-cost single report; no recurring charges. |
| Medical Concierge Report | S$14.98 | One‑time | Pay‑per‑report service for a more personalised summary. |
Ornament Health / parent company mailing address (as listed in available company information):
500 Yale Ave N, Seattle, Washington, 98109 US
If you need formal assistance, include the address on written correspondence and keep copies of all communications. For consumer disputes in Singapore, consider contacting the local consumer protection body for guidance.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.