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Cancel PET HEALTH CLUB
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Pet Health Club service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pet Health Club: Easy Method
What is Pet Health Club
Overview
Pet Health Club is a subscription-based preventive care programme for pets that bundles routine services such as vaccinations, parasite treatments and health checks into a regular payment plan.
The service is operated under Independent Vetcare Limited and details about terms and cancellation are set out in the official Terms of Sale.
How it is usually delivered
Memberships are managed either through app-store subscriptions (Apple/Google) or directly via a participating practice or the provider's website/practice registration.
Different sign-up channels affect how you cancel and what rules apply, so check your original sign-up method before proceeding.
How to cancel Pet Health Club
If you subscribed via the App Store or Google Play
- Cancel directly in your Apple or Google Play account - Apple/Google manage those subscriptions and Pet Health Club cannot cancel them for you.
- Open App Store / Google Play > Subscriptions > select Pet Health Club > Cancel subscription.
- After cancelling through the store, confirm the store shows cancellation; keep screenshots or confirmation emails as proof.
If you subscribed via web or clinic (direct)
- Send written notice to the registered practice or customer support by email or post; email is acceptable under the Terms of Sale.
- Provide your membership details, pet name, date of birth, and the reason for cancellation.
- Submit notice at least 7 days before contract year‑end to avoid automatic renewal.
- If unsure of the address or email, use the contact details listed in your membership paperwork or the Terms of Sale.
- Reference the Terms of Sale clauses when requesting cancellation (see link to Terms below).
What happens when you cancel
Access to benefits
Cancelling stops future renewals and means you will not receive further scheduled benefits after the contract term ends or after cancellation takes effect.
Any benefits already used during the paid term are typically retained and not returned.
Automatic renewal and data
If you do not provide the required written notice at least 7 days before renewal, your membership may auto‑renew for another year under the existing terms.
The provider will retain your contact and membership data as described in the Terms of Sale and privacy policy; request confirmation when you cancel.
Will I get a refund?
Cooling-off (online sign-ups)
If you signed up online you generally have a 14‑day cooling‑off right to change your mind and receive a full refund, provided no benefits have been used.
Confirm eligibility and request the refund in writing within the 14‑day period.
Other refund situations and exceptions
- Early cancellation may incur an early cancellation fee (commonly stated as €70 in the Terms of Sale) unless an exception applies.
- If your pet dies you may be allowed to cancel immediately; usually this does not automatically trigger a refund for fees already paid.
- If you cannot register your pet with a participating practice you can end your subscription immediately and should receive a refund of fees paid.
- Unused services during or after the term are generally non‑refundable except where the Terms explicitly allow a refund.
For the precise wording and conditions see the provider's Terms of Sale.
Pet Health Club plans and pricing
Where to find pricing
Publicly available pricing for Pet Health Club in Singapore under that name could not be confirmed here.
Always check the official provider information or your clinic for current plan details and pricing before signing up.
Do not rely on third‑party estimates
Do not trust unofficial prices or social posts; request official plan documents or a written quote from your practice.
If you need official terms, consult the provider's Terms of Sale linked below.
Your consumer rights in Singapore
General guidance
Consumer protections vary by country. If you are in Singapore, familiarise yourself with local consumer protection rules and cooling‑off rights that may apply to online purchases.
If you are unsure how local law applies to subscription services, seek advice from Singapore consumer protection authorities or legal advisors.
Practical steps to protect yourself
- Keep written copies of all sign-up information, invoices and cancellation requests.
- Ask your clinic or provider how local consumer rights are applied to your plan and whether they accept email cancellation.
- Request confirmation of cancellation and any refund in writing and retain proof of delivery.
Customer experiences
Positive feedback
Some members report the service helps with timely reminders for flea/worm treatments and routine health checks, which can be convenient for busy pet owners.
Negative feedback
There are recurring complaints about communication, billing errors, unexpected charges and difficulty obtaining clear support during cancellation.
Several users say they were charged early cancellation fees or missed notice deadlines and found the administration unclear.
For aggregated user reviews see an independent review summary.
Documentation checklist
Essential items to include with a cancellation
- Membership number, account holder name and contact details.
- Pet details: name, species/breed and date of birth (if requested).
- Reason for cancellation and the date you want cancellation to take effect.
- Proof of purchase or original confirmation email and payment receipts.
Supporting documents for special cases
- Proof of inability to register your pet with a participating practice (if claiming this reason).
- Death certificate or veterinary confirmation if cancelling due to pet death (expect limited refund options).
- Screenshots or confirmation emails from App Store/Google Play when cancelling via app stores.
Common mistakes
Missing the required notice period
A common error is sending cancellation too close to the contract renewal date. The Terms require written notice (typically at least 7 days) before year‑end to avoid auto‑renewal.
Always check your renewal date and send notice with proof of delivery.
Confusing app‑store and direct cancellations
Many users attempt to cancel via the provider when the subscription is managed by Apple or Google; this does not stop the app‑store billing.
If you subscribed through an app store, cancel in the store and keep confirmation; then notify the practice if needed.
Comparative recap
Quick comparison
| Action | (Period) | Refund likelihood | Notice required |
|---|---|---|---|
| Cancel via App Store / Google Play | Immediate effect upon store cancellation | Refund depends on store/provider policies; usually no provider-managed refund | Follow store cancellation rules; also inform practice if needed |
| Cancel via web or clinic (direct) | Effective per Terms of Sale and contract year‑end | Possible full refund within 14‑day cooling‑off if unused; other refunds limited | Written notice typically at least 7 days before renewal |
| Cancel due to registration failure | Immediate | Refund of fees paid is expected | Provide proof and request immediate cancellation |
| Cancel due to pet death | Immediate | Usually no refund for fees already paid (subject to Terms) | Provide supporting evidence; request cancellation in writing |
After cancelling
What to request from the provider
Ask for written confirmation of cancellation, the effective date and any refund decision, and retain all correspondence.
Request confirmation about how long your data will be kept and how future contact will be handled.
Useful links
Address
Registered address for postal cancellations
Independent Vetcare Limited, trading as The Pet Health Club, The Chocolate Factory, Keynsham, Bristol BS31 2AU, United Kingdom.
How to use the address
Send written cancellation notices by post to the registered address if you prefer postal proof; include all documentation listed in the checklist.
Retain proof of posting and consider follow‑up via email to confirm receipt by the practice/provider.