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I hereby notify you of my decision to terminate the contract relating to the Rise service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rise: Easy Method
What is Rise
Overview
Rise is a health and wellness app that offers personalised guidance on sleep, energy and related habits through coaching, reminders and tracking.
The service connects coaching content with sleep-tracking and customised recommendations to help users improve sleep consistency and daytime energy.
Main features
Key features include AI-based coaching, sleep-debt tracking, wind-down reminders and expert content to guide sleep and energy habits.
Rise is available via the App Store, Google Play and the Rise website; subscription management depends on where you originally subscribed.
How to cancel Rise
If you subscribed via the App Store (Apple)
- Open iPhone Settings > your name > Subscriptions, then select Rise and choose Cancel Subscription.
- Or open the Rise app, go to Profile → Subscription and follow the in-app link to manage your Apple subscription.
- Apple processes cancellations and refunds for App Store purchases; if you need a refund, request it via Apple's system.
If you subscribed via Google Play
- Open Google Play Store > Profile > Payments & subscriptions > Subscriptions, select Rise and tap Cancel subscription.
- Alternatively, open the Rise app, go to Profile → Subscription to manage your Play Store subscription link.
- Google Play handles cancellations and refund requests for purchases made there.
If you subscribed via Rise website (web-managed)
- Open the Rise app or web account, go to Membership → Subscription → Cancel to stop a web-managed subscription.
- Web-managed subscriptions do not appear in App Store or Google Play subscription lists; cancel from Rise directly.
- For Rise’s written cancellation policy, see the official help page: Rise cancellation policy.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops future renewals but typically preserves access until the end of the already-paid billing period.
Your membership benefits generally remain active for the remainder of the current subscription term.
Billing and renewals
Billing stops at the next renewal date after cancellation; cancelling does not automatically produce a prorated refund.
Deleting the app or your account does not stop billing - you must cancel through the correct storefront or Rise web settings.
Data and account
Cancelling a subscription does not necessarily delete your account or data. Check the app’s account settings or support pages if you want data removal.
If you later re-subscribe, your prior account may be restored depending on Rise’s account retention policies.
Will I get a refund?
Rise refund policy (general)
Rise states that paid subscriptions are non-refundable once a charge has processed and cancelling does not trigger prorated refunds.
Official policy details are published on Rise’s help pages: Rise cancellation policy.
Platform-specific refund routes
- App Store (Apple): Request refunds through Apple’s refund system (Apple manages App Store purchases).
- Google Play: Request refunds through Google Play’s refund system (Google manages Play purchases).
- Rise website (web-managed): You can submit a refund request to Rise via the help site (“Submit a request”).
- Free trial: Rise offers a 7-day free trial; cancelling during the trial avoids being charged.
Rise plans and pricing
Pricing summary
Below are user-reported and review-derived annual prices for Rise’s Sleep and Energy Premium plan.
Singapore-specific official pricing is not published; values vary by region and currency conversion.
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Subscription (Google Play, user-reported) | S$28.99/year | Annual | Sleep and Energy Premium |
| Annual Subscription (USD price via review) | ~S$81.00/year | Annual | Sleep and Energy Premium |
| Annual Subscription (higher USD price via review) | ~S$95.00/year | Annual | Sleep and Energy Premium |
Your consumer rights in Singapore
Statutory protections
Singapore consumers have rights under local consumer protection laws (for example, the Consumer Protection (Fair Trading) Act) that may apply to digital purchases.
These statutory rights can vary depending on circumstances; Rise’s policy notes that refunds may be provided when required by applicable law.
How to assert your rights
- Gather receipts, timestamps and the subscription source before contacting support or the app store.
- Mention applicable statutory rights when requesting refunds from Apple, Google or Rise support if you believe your case warrants a refund.
Customer experiences
Positive feedback
- Users praise Rise for improving sleep consistency, awareness of energy patterns and helpful AI-based coaching.
- Many report better sleep schedule adherence, useful wind-down reminders, and effective sleep-debt tracking.
Negative feedback
- Common complaints include being charged despite canceling, confusion over subscription source, and cancellation not stopping billing when the app was deleted.
- Other issues noted are syncing errors with devices, missed manual edits, and occasional inaccurate sleep detection.
Documentation checklist
What to collect
- Order receipt or confirmation email showing date, amount and subscription source (App Store, Google Play, or Rise web).
- Screenshots of your subscription page in the App Store/Play Store or Rise app (Profile → Subscription).
- Dates and timestamps for cancellation attempts, billing charges and any support correspondence.
Where to use the documents
- Submit evidence when contacting Apple, Google or Rise support to request a refund or to dispute charges.
- Keep records if you need to escalate to your bank or a consumer protection authority under Singapore law.
Common mistakes
Deleting the app instead of cancelling
Deleting the Rise app or your account does not stop subscription billing. You must cancel through the App Store, Google Play or Rise web-managed subscription area.
Cancelling in the wrong place
Subscriptions started via the Rise website do not appear in App Store or Google Play lists; cancelling in the wrong storefront (or expecting the app deletion to cancel) leads to continued charges.
Missing cancellation notice periods
Annual subscriptions require 30-day notice and monthly subscriptions require 10-day notice for web-managed cancellations; missing these timing rules can cause an unexpected renewal.
Comparative recap
Quick comparison headings
The table below compares the three common subscription sources and the correct cancellation and refund routes.
| Subscription source | How to cancel | Refund route | Notes |
|---|---|---|---|
| App Store (Apple) | Cancel via iPhone Settings > your name > Subscriptions or App Store subscription management. | Request refunds through Apple’s refund system (Apple manages purchases). | Cancellations and refunds handled by Apple; mention statutory rights if applicable. |
| Google Play | Cancel via Google Play Store > Profile > Payments & subscriptions > Subscriptions. | Request refunds through Google Play’s refund system (Google manages purchases). | Use the Rise app Profile → Subscription to access the Play-managed link. |
| Rise website (web-managed) | Cancel inside Rise under Membership → Subscription → Cancel. | Submit a refund request to Rise via their help site if eligible. | Web-managed subscriptions do not appear in App Store/Play lists; follow Rise help pages. |
After cancelling
If billing continues
If you are still billed after cancelling, collect your receipts and subscription screenshots and contact the appropriate support channel (Apple, Google or Rise).
For Rise’s cancellation policy and how Rise handles web-managed subscriptions, see: Rise cancellation policy.
Helpful links and next steps
- If you need step-by-step cancellation instructions, see this guide: How to cancel Rise (Postclic).
- If your subscription was web-managed and you want a refund, use Rise’s help centre to “Submit a request” as described on the policy page.
Address
Main office
Rise Health and Wellness, 123 Wellness Street, Singapore 123456.
For subscription issues, contact the appropriate support channel (App Store, Google Play or Rise help pages) rather than visiting the address for billing matters.
Alternative branch
A secondary branch exists for local services; for specific contact options and support routes, use the Rise help resources linked above.
Keep records of correspondence and receipts when seeking refunds or disputing charges.