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Cancel SMARTSHIP
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Smartship service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Smartship: Easy Method
What is Smartship
Service overview
Smartship is a subscription-based shipping and fulfilment service that automates recurring parcel deliveries and related policies for customers and merchants.
It is used for scheduled deliveries, fulfilment storage, and optional shipping policy products sold alongside shipments.
Typical use cases
Common uses include automated supplement or product deliveries on a chosen cadence and fulfilment storage with tiered storage periods.
Smartship integrations appear in e-commerce ecosystems to manage repeat orders and carrier-forwarding services.
How to cancel Smartship
Canceling via account (recommended)
- Sign in to your Smartship account.
- Go to Subscriptions or SmartShip / Shipping Policy section.
- Select the subscription or policy you want to cancel and follow the on-screen cancellation steps.
If you cannot cancel online
- Prepare a written cancellation request (email or letter) with your account details and subscription ID.
- Send the request to Smartship customer support or by the contact method provided when you purchased the service.
- Keep a copy of sent messages and any response for your records.
What happens when you cancel
Access and deliveries
Cancelling a subscription stops future automatic shipments and renewals for the service or policy you cancelled.
Already dispatched parcels are typically not stopped; expect active shipments to proceed unless otherwise arranged.
Account data and communications
Your account, order history, and communications are generally retained per the service terms for record-keeping.
Contact support if you need data exported or an account closure beyond subscription cancellation.
Will I get a refund?
Standard refund policy
SmartShip/SMSA Express terms state no exchange or refund is permitted if a shipment is not delivered for any reason.
That no-refund rule applies to used services and to deliveries that fail, unless an exception applies.
Exceptions and time limits
- Unused shipping policies may be claimed within 15 days from purchase if you cancel the policy service.
- Make a written or online request within the 15-day window to claim the value of unused policies.
Smartship plans and pricing
Price list
| Plan | Price | Period |
|---|---|---|
| Quick Delivery (<5 km) | S$5.99 + S$0.50/km beyond 5 km | Per parcel / Single-use |
| 30-day Storage (Fulfilment) | S$30.00 per m³ | Per 30 days |
| 60-day Storage (Fulfilment) | S$30.00 per m³ | Per 60 days |
| 90-day Storage (Fulfilment) | S$60.00 per m³ | Per 90 days |
| 180-day Storage (Fulfilment) | S$90.00 per m³ | Per 180 days |
| 180+ days Storage (Fulfilment) | S$180.00 per m³ | Beyond 180 days |
Pricing notes
No public SGD pricing was found for other Smartship services; custom bundles or flat-rate plans require direct contact with Smartship (SMSA Express).
Confirm final charges and any minimums with Smartship before cancelling or requesting refunds.
Your consumer rights in Singapore
Cancellations and cooling-off
Smartship offers a 15-day window to claim the value of unused policies, as stated in their terms.
This 15-day period aligns broadly with common consumer cooling-off concepts but is specific to the service terms.
Where to seek help
If you have disputes or need guidance on Singapore consumer protections, consider contacting local consumer-advice bodies or legal advisors.
Keep all purchase records and correspondence to support any complaint or claim.
Customer experiences
Positive feedback
- Many reviewers praise quick, professional and responsive customer support and punctual deliveries.
- Shopify listing reviews highlight seamless integration for merchants and a small set of enthusiastic endorsements.
Reported issues
- Some customers report occasional website issues; support responses on WhatsApp and other channels were noted as fast.
- Cancellation can be more complex when no direct online cancel option exists, requiring written notices or support contact.
Documentation checklist
What to prepare before cancelling
- Account email and subscription or policy ID.
- Order numbers and purchase date (to confirm 15-day eligibility).
- Copies of receipts, payment records, and any support correspondence.
What to keep after cancellation
- Confirmation of cancellation from Smartship (email or written).
- Any refund or claim acknowledgements and timelines provided by support.
Common mistakes
Missing the 15-day window
One common error is waiting beyond 15 days to request a refund for unused policies; such requests may be denied.
Always note purchase dates and act promptly if you plan to cancel.
Not saving cancellation proof
Failing to keep copies of cancellation requests and responses can make follow-up and dispute resolution harder.
Send cancellations by email or written means and retain confirmations for at least several months.
Comparative recap
Key comparisons
| Feature | Smartship (what to expect) |
|---|---|
| Cancellation method | Online via account; otherwise written notice or customer support required |
| Refund availability | Refunds only for unused policies claimed within 15 days; otherwise no refund for failed deliveries |
| Storage pricing | Tiered per m³: S$30/30‑day, S$30/60‑day, S$60/90‑day, S$90/180‑day, S$180 beyond 180 days |
| Customer experience | Mostly positive responsiveness; occasional website issues reported |
Takeaway
Check your purchase date, act within 15 days for unused-policy claims, and keep written records of all communications.
Contact Smartship directly for custom pricing or plan clarifications before cancelling.
After cancelling
Follow-up actions
- Save cancellation confirmation and any case/reference number from Smartship support.
- Monitor bank/card statements for any agreed refunds or final charges.
Helpful links and where to find more info
- Guidance on cancelling Smartship (Postclic)
- Smartship app listing and integration notes
- Customer reviews and experiences (Trustpilot)
Address
Corporate contact address
500 Yale Ave N, Seattle, Washington, 98109 US
Use the address above for any postal correspondence if that is the contact provided for your Smartship account or billing.
Support reminder
Always verify the correct support channel on your Smartship account page before sending sensitive information.
Retain copies of any postal or email submissions for your records.