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Cancel UNICITY
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Unicity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Unicity: Easy Method
What is Unicity
Company overview
Unicity is a health and wellness company that sells nutritional supplements and related products through retail and membership channels.
The brand operates internationally and offers one-time purchases and subscription-style orders for nutritional bundles and single products.
Products and distribution
Products include probiotics, fiber blends, collagen mixes, energy supplements and combo bundles marketed for general wellness.
Distribution uses online accounts and independent representatives; some public discussion also references multi-level marketing (MLM) distribution models.
How to cancel Unicity
Cancel via Web / Unicity account
- Log into your Unicity account and go to Subscriptions or Orders.
- Locate the active subscription or scheduled order and choose the cancellation option.
- Alternatively, send a written "Cancel" request to Customer Service at least 10 business days before the next shipment (registered mail recommended).
- Reference: a summary of these methods is available at Postclic.
Cancel via mobile stores (iOS and Google Play)
- Apple App Store (iOS): If billed through Apple, cancel via your Apple ID > Subscriptions in the device Settings; Unicity cannot cancel App Store subscriptions for you.
- Google Play: If billed through Google Play, cancel via the Subscriptions section in the Google Play app; Unicity does not control Google Play billing.
- For store-billed subscriptions, always confirm cancellation inside the store account to stop future billing.
What happens when you cancel
Access and fulfilment
After cancellation, scheduled future shipments are typically stopped; any order already processed or shipped may still be delivered.
If an order has shipped before cancellation, return or refund rules apply as described in Unicity's returns policy.
Renewal, billing and account data
Automatic renewals should cease after a successful cancellation, but verify by checking your account and billing statements.
Account data generally remains unless you request account closure; keep copies of cancellation confirmations and transaction records.
Will I get a refund?
Standard product refund rules
- Most unused products may be returned within 60 days of purchase (one time per formulation) for a refund of the original purchase price, less any credits earned.
- Refunds are subject to Unicity's returns policy and may exclude shipping and third-party fees.
- Source: Unicity Returns Policy (official).
Feel Great Guarantee and statutory withdrawal
- Feel Great Guarantee: Customers and Members (non-Distributors) can return Feel Great products within 90 days for a full refund if they have ≥50% tracking compliance in the app.
- Alternatively, unopened Feel Great products may be returned within 15 days of delivery for a no-questions-asked refund.
- Statutory right of withdrawal (example from policy): customers in jurisdictions with such rights may cancel within 14 days of receipt for full reimbursement, provided products are returned.
Unicity plans and pricing
Retail pricing examples (Singapore)
The table below lists recent one-time retail prices from Singapore-based sellers for common Unicity products and bundles.
Price list
| Plan | Price | Period | Features |
|---|---|---|---|
| ProBionic + LiFiber bundle | S$104 | One-time | ProBionic probiotic plus LiFiber fiber supplement |
| Bios Life S (30 sachets) + Unimate (30 sachets) | S$199 | One-time | Feel Great twin-box combo |
| Balance+ / 2 Balance + 1 Unimate bundle | S$209 | One-time | 2 boxes Balance + 1 box Unimate |
| ProBionic + Oasis bundle | S$134 | One-time | ProBionic plus Oasis collagen blend |
| Oasis (single product) | S$85 | One-time | Greens powder blend |
| Unimate (single product) | S$139 | One-time | Yerba mate energy supplement |
| Balance (Natural Orange, 30 sachets) | S$69 | One-time | Fiber drink mix |
Your consumer rights in Singapore
Legal protections
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act, which covers unfair practices and misleading representations.
Specific refund or withdrawal rights can depend on the seller, the distribution channel, and whether a purchase was made through an independent distributor.
Practical steps if you have a dispute
- Keep receipts, order confirmations and any communication with the seller or distributor.
- If a distributor refuses an agreed refund, document the refusal and consider contacting the retailer or seeking advice under the Consumer Protection framework.
- Note: some members of the public in Singapore have raised concerns online about MLM models and refund limitations through distributors.
Customer experiences
Positive feedback
Some customers praise local Unicity outlets (for example, Suntec City) for friendly staff, convenient locations and supportive meetings.
Products such as Bios Life and various Unicity ranges are regularly mentioned positively in retail summaries.
Negative feedback
There are personal reports of limited benefit from some products after sustained use; one anonymous user reported feeling bloated and not seeing expected results.
Online discussions also raise concerns about refunds and distributor handling; keep these mixed experiences in mind when purchasing.
Documentation checklist
What to gather before cancelling
- Account username / email and order number(s).
- Proof of purchase: invoice, credit card statement or receipt.
- Shipment details: delivery date and tracking number if available.
What to include with written cancellation or returns
- A clear written "Cancel" statement, dated and signed, if sending by post.
- Photo evidence for product condition (opened/unopened) when claiming returns under guarantees.
- Proof of registered mail or delivery if you send a written cancellation to Customer Service.
Common mistakes
Timing and notice errors
Waiting until too close to the next shipment is a frequent mistake; web cancellations or written notices should meet the notice period (e.g., at least 10 business days before the next shipment).
For store-billed subscriptions, failing to cancel inside Apple or Google Play can result in continued billing despite contacting the merchant.
Missing documentation and misunderstanding policies
Not keeping receipts, order numbers or photos often delays refunds or returns processing.
Misunderstanding the difference between distributor-sold orders and company-fulfilled orders can also cause confusion about where to request refunds.
Comparative recap
Quick comparison of cancellation channels
The table below summarises how cancellation works across main channels and the typical notice periods and refund control.
Channel comparison
| Aspect | Web / Unicity account | Apple App Store (iOS) | Google Play | Period |
|---|---|---|---|---|
| How to cancel | Log into account > Subscriptions/Orders or send written "Cancel" to Customer Service. | Cancel via Apple ID > Subscriptions in device Settings. | Cancel via Google Play app > Subscriptions. | Standard notice: 10 business days suggested for mail; app cancellations take effect per store rules. |
| Who controls refunds | Unicity controls refunds for company orders per returns policy. | Apple handles billing and subscription control; Unicity cannot cancel for you. | Google handles billing and subscription control; Unicity does not control Play billing. | Immediate to 10+ days depending on channel and refund processing. |
| Best action | Cancel in account and keep confirmation; send written notice if needed. | Cancel inside Apple account and check Apple refund options. | Cancel inside Google Play and check Play refund / support pages. | Allow time for processing and retain evidence. |
After cancelling
Confirmations to expect
After cancelling, expect an on-screen confirmation and ideally an email confirmation from Unicity or the store used to bill you.
If you do not receive confirmation, follow up and retain proof of the cancellation attempt.
Useful links and follow-up
- Unicity Returns Policy (official): https://www.unicity.com/pol/en/returns-policy
- Summary of cancellation methods: Postclic - how to cancel Unicity
Address
Primary office (for correspondence)
3 Temasek Boulevard #01-351 Suntec City Mall (West Wing), Singapore 038983
Notes on visiting or mailing
There is no separate cancellation-only address published; using the main office address or the web account route is recommended for cancellations.
If sending written cancellation by post, use registered mail and keep proof of postage and tracking information.