Cancellation Sunrun: Simple Process

What is Sunrun

Company overview

Sunrun is a residential solar and battery provider that offers installation, maintenance, and financing options for home solar systems.

Services typically include leases, power-purchase agreements, and owned systems in markets where Sunrun operates.

Service focus

Sunrun focuses on design, installation, monitoring, and long-term servicing of rooftop solar and storage systems.

Availability and specific offerings vary by country and local market presence.

How to cancel Sunrun

Written cancellation (recommended)

Customers have a right to cancel in writing with a signed notice within 10 calendar days of signing the agreement.

Send a signed Notice of Cancellation according to the contract instructions and keep proof of delivery.

Other cancellation methods

• Verbal cancellation: You may call Customer Care to request cancellation; confirm how they record verbal requests.
• Before installation: If work has not started (no initial project activity like "M1"), cancellation is permitted though deposit refunds may be affected by contract terms.
• Reversal window: After submitting cancellation you typically have a 48‑hour "save the deal" window to reverse the cancellation; after that it is final.
• Recurring payments: To stop recurring billing or close an online account, email [email protected] at least 7 days before the next scheduled payment.
• App users: Deleting the mobile app (iOS/Android) does not stop billing; cancel recurring purchases through the App Store, Google Play, or customer care.

What happens when you cancel

Service and installation status

If installation has not commenced, Sunrun should stop work and halt further project activity once cancellation is accepted.

If installation has started, cancellation consequences depend on contract terms and may include charges for completed work.

Accounts, billing and data

Billing should stop after cancellation is processed, but refunds are subject to Sunrun's policies and any contract terms regarding deposits.

Keep copies of communications and confirmations; check account statements for any remaining charges and dispute promptly if needed.

Will I get a refund?

Sunrun policy

Sunrun's Terms of Service state that "all sales are final and Sunrun will not issue refunds." See the provider's official terms for full wording.

Within the 10‑day cancellation window some charges may be avoided depending on the agreement; however deposits can still be at risk per contract terms.

Exceptions and platform purchases

• Deposits: If installation has not started you may still forfeit part or all of a deposit depending on contract clauses.
• App store purchases: Subscriptions bought via Apple App Store or Google Play must be refunded through the respective platform under their refund rules; Sunrun does not process those refunds.

Sunrun plans and pricing

Where to check official pricing

Do not rely on third‑party summaries for prices. Always check Sunrun's official website or your signed contract for accurate pricing and plan details.

Sunrun's published terms and product pages are the source for current offerings where available.

Singapore availability and pricing note

There is no verified public pricing for Sunrun services in Singapore for 2025 - 2026 in the sources reviewed.

Sunrun appears not to operate in the Singapore market; consider local providers if you need Singapore-specific pricing and service information.

Your consumer rights in Singapore

Cooling-off periods and contract cancellations

Singapore consumer protection typically requires clear cancellation and refund policies and may provide cooling‑off protections in some circumstances.

Cooling-off periods can vary; some common frameworks allow a period (for example, 14 days) for distance or online contracts, but details depend on the contract and the law.

Disputes and enforcement

If you believe a supplier's "all sales are final" policy conflicts with Singapore law, you can seek advice from local consumer-protection bodies or legal counsel.

Keep records and escalate unresolved disputes to the appropriate consumer agency or dispute-resolution forum in Singapore.

Customer experiences

Positive feedback

Some customers praise transparent pricing in specific deals, professional representatives, and efficient installations where the service is available.

Positive reviews often highlight good installation workmanship and responsive project handovers.

Negative feedback

• Complaints include alleged misleading sales tactics and overstatements of tax incentives or savings.
• Reported issues: slow or unresponsive customer service, delays in repairs, billing problems, and recurring system performance problems.
• Online review aggregates and community threads contain mixed ratings and several one‑star reports focused on unresolved technical and service issues.

Documentation checklist

Essential documents to prepare

• Signed contract or agreement (copy)
• Signed Notice of Cancellation (dated and signed)
• Proof of delivery for the cancellation notice (tracked mail receipt or email read receipt)
• Deposit and payment receipts or bank statements

Useful supporting evidence

• All communications with sales and customer service (emails, call logs, transcripts)
• Installation schedule or records showing whether work commenced
• Screenshots of account billing, app subscriptions, or recurring charges

Common mistakes

Not sending a signed written notice

One frequent error is relying on verbal cancellation without also providing a signed written Notice of Cancellation when the contract requires it.

Always check contract instructions for the required form and deliver a signed cancellation to the specified address or contact.

Assuming deleting the app stops billing

Deleting a mobile app does not stop recurring billing. App-store subscriptions must be cancelled via the App Store or Google Play, or by contacting customer care well before the next payment.

Also missing required notice windows (10 days) or failing to keep proof of cancellation can make disputes harder to resolve.

Comparative recap

After cancelling

What to monitor

After cancellation, check bank and card statements for any unexpected charges and retain confirmation of the cancellation.

If you see continued billing, contact customer care immediately and record your attempts to resolve the issue.

Helpful official links

• Sunrun Terms of Service - provider policy statements (review before taking action).
• Cancellation guidance summary - independent guide summarising typical cancellation steps and practical tips.

Address

Mailing address for cancellation notices

Sunrun Installation Services Inc.

717 17th Street, Floor 5, Denver, CO 80202

Other correspondence

For account or billing matters use customer care channels and keep written records of all communications.

Email [email protected] for recurring payment or account closure requests and allow sufficient notice (at least 7 days) before the next scheduled payment.