Cancellation Simplisafe: Easy Method

What is Simplisafe

Overview

SimpliSafe is a provider of DIY home security systems offering sensors, cameras, and optional professional 24/7 monitoring.

Service scope

Hardware is sold to customers to keep and install. Monitoring is a separate subscription that links to SimpliSafe’s monitoring centre for alarm response.

How to cancel Simplisafe

Main cancellation route

Monitoring subscriptions must be cancelled by calling SimpliSafe customer support; SimpliSafe does not accept cancellations by email, in‑app, or web form.

Steps to cancel

• Call SimpliSafe customer support and state you want to cancel monitoring.
• Provide account details: name on account, account number or email, and device serials if requested.
• Ask the agent to confirm the effective cancellation date and whether any refund will be issued.
• Get confirmation reference or case number and note the time and agent name for your records.

What happens when you cancel

Access and monitoring

Once SimpliSafe confirms cancellation, professional monitoring stops on the effective date you were given.

Equipment and local use

Equipment remains owned by the customer and continues to function locally as an alarm system even after monitoring ends.

Will I get a refund?

Equipment returns and refunds

SimpliSafe offers a 60‑day return policy for equipment bought directly from them. Returned items refunded in full once received, and a prepaid shipping label may be provided per their return policy.

See SimpliSafe’s return policy for details: SimpliSafe return policy.

Monitoring refunds and exceptions

• Monitoring fees are generally non‑refundable and not prorated.
• SimpliSafe may refund unearned full calendar months at its discretion, but partial‑month charges are typically not refunded.
• There is no separate 14‑day cooling‑off period standard; the 60‑day equipment return window applies instead.

Simplisafe plans and pricing

Where to find pricing

Pricing and plan details can change and may vary by market. Check SimpliSafe’s official site for the most current plans and pricing.

Official plan and terms pages: Terms of Sale and Terms of Service.

Pricing note for Singapore

There is no verified public pricing in SGD for Singapore; do not rely on USD information from other markets for Singapore costs.

Your consumer rights in Singapore

Return and cancellation rights

No statutory 14‑day cooling‑off period is identified in SimpliSafe’s terms; instead SimpliSafe provides a 60‑day satisfaction guarantee for equipment returns.

Refunds and ownership

• You may cancel monitoring without penalty; refunds for unused service months are discretionary and not guaranteed.
• Equipment ownership remains with the buyer after cancellation - you retain the hardware.
• SimpliSafe may refund unearned full calendar months after cancellation, but partial‑month charges are typically not refunded.

Customer experiences

Positive feedback

Many users praise easy DIY installation, flexible no‑contract monitoring, and that devices keep working locally after cancelling monitoring.

Some reviewers describe helpful and knowledgeable customer service interactions when issues were resolved smoothly.

Negative feedback

Frequent complaints include equipment reliability problems: cameras or sensors going offline and video quality issues.

Other common negative reports describe difficult cancellation experiences: long hold times, repeated billing after attempted cancellation, and inability to cancel via app or email.

Documentation checklist

What to have before you call

• Account holder name and registered email address.
• Account number, order number, or subscription ID if available.
• Device serial numbers (base station or alarm system serials) and purchase date.

Evidence to record

• Note the date and time of the cancellation call and the agent’s name.
• Save any confirmation number or cancellation reference given by SimpliSafe.
• Keep receipts, return shipping tracking, and screenshots of billing statements showing charges.

Common mistakes

Attempting unsupported cancellation routes

Many customers try to cancel via email, in‑app messages, or the device’s app. SimpliSafe requires cancellation by phone, so those attempts may not stop billing.

Expecting automatic prorated refunds

Assuming you will automatically receive a prorated refund for part of a month is a common error. Monitoring refunds are generally discretionary and unearned full calendar months may be refunded only at SimpliSafe’s discretion.

Comparative recap

After cancelling

What to check immediately

Keep the cancellation confirmation and check your bank or card statements for any further charges after the effective date.

Helpful links

• SimpliSafe return policy: support.simplisafe.com - Return Policy
• SimpliSafe legal terms: Terms of Service

Address

Corporate address

196 Deansgate, Manchester, Greater Manchester, United Kingdom, M3 3NE.

Support and returns

For returns, warranty questions, and full policy details, consult SimpliSafe support: SimpliSafe return policy.