Cancellation Tpg: Easy Method

What is Tpg

Overview

TPG (branded SIMBA in Singapore for some services) is a subscription-based mobile and broadband provider operating in Australia and Singapore. It offers SIM-only mobile plans and fibre broadband with competitive pricing.

Services in Singapore

In Singapore, some offerings are marketed under the SIMBA brand and follow SIMBA/TPG service and termination policies. Plans include monthly SIM-only options and fibre broadband packages.

How to cancel Tpg

Primary online/email route

• Submit a plan termination request via the webform or by emailing [email protected].
• SIMBA will acknowledge within 2 business days and process the request within 7 business days.

Timing and notice

• Send your request at least 7 business days before your next billing renewal to avoid being charged for the next cycle.
• If you cancel within 30 days of activation, an activation fee of S$30 applies (see activation-period rule).

What happens when you cancel

Service access and billing

Your service will continue through any required notice period while the termination request is processed.

If a termination request is submitted early enough (see notice timing) you should not be billed for the next cycle.

Equipment and porting

Customers are not required to return equipment when cancelling SIMBA/TPG services in Singapore.

If you port your number out or terminate within 30 days of activation, the S$30 activation fee applies.

Will I get a refund?

General refund policy

All payments and unused SIMBA Wallet credits are non-refundable and cannot be exchanged for cash under SIMBA/TPG policy.

This is the default stance unless the provider explicitly states otherwise for a particular case.

Exceptions and early-termination specifics

• Broadband: if terminated before end of contract, the customer is charged for the remaining 30-day cycles; amounts already paid are non-refundable.
• Statutory exceptions: remedies for defective or misrepresented services may apply under Singapore law (see Consumer Rights section).

Tpg plans and pricing

Standard plans (summary)

Below are SIMBA/TPG SIM-only plan examples and monthly prices sourced from Seedly reviews (Jan 2026).

Notes on pricing

Plan features and promotions change over time; check the provider for current offers before subscribing or cancelling.

Your consumer rights in Singapore

Statutory protections

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law, consumers have remedies for defective or misrepresented goods and services.

Remedies can include repair, replacement, or refund for qualifying defects within the law’s timeframe (typically six months for some claims).

Limitations on change-of-mind refunds

• There is no automatic 14-day cooling-off refund right in Singapore unless the provider offers it in writing.
• TPG/SIMBA’s stated policy is no refunds for change of mind; statutory remedies apply only for defects or misrepresentation.

Customer experiences

Positive experiences

• Some users report good value for money and generous roaming/data allowances over long usage periods.
• A small number described straightforward cancellations by phone with minimal delay.

Negative experiences

• Many customers report poor customer service: slow or unresponsive support and delayed cancellations.
• Complaints include extra verification requirements, residual billing after termination, and coverage issues (especially indoor/underground).

For user reviews and community feedback see Trustpilot and Seedly pages linked below.

Documentation checklist

Required information

• Full name and account holder details as registered with SIMBA/TPG.
• Mobile number or broadband account number and plan name.

Helpful supporting documents

• Order confirmation or invoice.
• Proof of identity (copy/photo of NRIC or passport) if requested by support.
• Screenshots of chats, emails, or termination confirmations.

Common mistakes

Missing the notice window

Waiting until too close to your billing renewal can cause you to be charged for the next cycle. Submit termination at least 7 business days before renewal.

Assuming automatic refunds or returns

Many customers assume a 14-day cooling-off period or refundable balances; SIMBA/TPG policy states payments and SIMBA Wallet credits are non-refundable.

Also, do not assume equipment must be returned - SIMBA states equipment return is not required.

Comparative recap

Quick comparison table

The table below summarizes key items to check before cancelling.

After cancelling

Confirmations to keep

• Keep the email acknowledgement and any reference numbers until billing and final statements are confirmed.
• Monitor your bank/card statements for any residual charges for at least one billing cycle.

Where to read more

Termination and process summary (third-party guide): How to terminate the service with SIMBA/TPG.

Plan reviews and pricing snapshots: Seedly SIM-only plan reviews.

Community ratings and complaints: TPG on Trustpilot.

Address

Provider postal address

TPG (corporate/cancellation contact): PO Box 1844, Macquarie Centre, North Ryde, NSW 2113.

Support email

For cancellations and support in Singapore, use [email protected] and the provider webform as the primary contact points.