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Cancel VIEWQWEST
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Viewqwest service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viewqwest: Easy Method
What is Viewqwest
Overview
ViewQwest is a Singapore-based internet service provider offering residential and commercial fibre broadband plans and related hardware.
Services
The company provides high-speed broadband packages and an online e-store for hardware purchases.
Official information
For plan details and official terms, always check ViewQwest’s site before making decisions.
How to cancel Viewqwest
Cancel via Customer Portal (Web)
- Log in to the Customer Portal via SingPass.
- Go to “Subscription” → click “Manage” → select the subscription → click “Cancel Subscription”.
- Request is submitted and ViewQwest will respond within 1 - 3 working days.
- Note: 24‑month contract customers must pay the remaining contract value if terminating early.
- No‑contract plans: early termination fee of S$66.60 (incl. GST) applies if cancelled within the first 3 months; waived thereafter.
- Return the modem as required (router need not be returned for web cancellations).
Corporate / Written Notice
- Send a 1‑month written termination notice on company letterhead with an authorised signature to ViewQwest’s corporate email.
- Early termination requires payment for the remaining service term and any third‑party costs.
- Modem must be returned in person to HQ (see Address section).
App Store / Google Play
- There is no evidence that cancellations are handled via App Store or Google Play.
- Manage subscriptions using the Customer Portal instead.
What happens when you cancel
Service access and termination timing
After your cancellation request is processed, service will end according to the notice and contract terms provided by ViewQwest.
Response and processing typically occur within 1 - 3 working days after submitting via the Customer Portal.
Equipment return
You will be required to return ViewQwest‑issued modem equipment. For corporate cancellations this is generally in person at HQ.
Routers may not always need to be returned for portal cancellations; follow the instructions given during the cancellation process.
Outstanding charges
If you are on a fixed‑term contract, cancelling early usually requires payment of the remaining contract value.
No‑contract plans may incur a flat early termination fee if cancelled within specified initial months.
Will I get a refund?
Broadband service termination
ViewQwest’s broadband terms do not specify a statutory 14‑day cooling‑off period or automatic refunds for termination.
Expect that early termination will require either payout of remaining contract value or payment of the stated early termination fee.
E‑store and hardware purchases
- Order cancellations are usually accepted only if requested within the same working day before dispatch.
- Refunds for hardware may be considered if original packaging is intact and the request is made before dispatch.
- After dispatch, refunds can be refused; GrabPay refunds may be available within 24 hours, otherwise handled case‑by‑case.
- Customers typically bear return shipping costs for hardware returns or refunds.
Viewqwest plans and pricing
Where to find official pricing
Do not rely on third‑party sources for current prices. Check ViewQwest’s official pages for up‑to‑date plans and promotions.
Official broadband information is available here: ViewQwest broadband.
Pricing note
This guide does not invent or guess plan prices. Confirm any early termination or recontracting charges directly with ViewQwest before cancelling.
Your consumer rights in Singapore
Cooling‑off and refunds
There is no ViewQwest‑stated consumer 14‑day cooling‑off period for broadband contracts in the company’s terms.
Refunds for services are not automatic and depend on contract terms and hardware return conditions.
Escalation and regulator options
Customers may lodge complaints with the Infocomm Media Development Authority (IMDA) about service disruptions or unresolved billing issues.
If disputes remain unresolved, consumers can escalate through the Consumers Association of Singapore (CASE) or other formal dispute channels.
Customer experiences
Reported negatives
Public feedback includes complaints about prolonged outages, billing surprises, and difficult termination or recontracting experiences.
Some customers report slow or unclear communications during major service incidents.
Reported positives
Some users choose ViewQwest for specialised high‑speed plans and reliability under normal operating conditions.
Individual experiences vary; consider recent reviews and official notices before making a decision.
Documentation checklist
Before you cancel
- Contract or account number
- Customer Portal login (SingPass) details
- Proof of identity or company authorisation (for corporate cancellations)
For returns and refunds
- Original modem packaging and accessories (if required)
- Proof of purchase and order confirmation for e‑store items
- Records of prior communications with support (emails, ticket numbers)
Common mistakes
Not checking contract terms
Many customers cancel without confirming remaining contract obligations and later receive unexpected charges.
Always review the remaining contract value, early termination fees, and notice requirements before submitting a cancellation.
Failing to return equipment correctly
Delays or refusal to accept returns can lead to additional charges. Confirm whether the modem must be returned and the required location.
For corporate terminations, in‑person returns to the HQ address are typically required.
Comparative recap
| Comparison | Method | Notice / Fees | Details |
|---|---|---|---|
| Self‑service cancellation | Web (Customer Portal via SingPass) | Submit cancel → ViewQwest responds in 1 - 3 working days. 24‑month contract: pay remaining contract value. No‑contract early termination fee S$66.60 if within first 3 months. Modem return required. | N/A |
| Corporate termination | Written 1‑month notice on company letterhead | Pay remaining service term and third‑party costs if early. Modem must be returned in person to HQ. | N/A |
| Mobile app cancellation | App Store / Google Play | No evidence of cancellation via app stores; manage via Customer Portal. | N/A |
After cancelling
What to expect next
Keep a copy of the cancellation confirmation and any reference numbers provided by ViewQwest.
Monitor your final bill for any remaining charges and confirm receipt of any refunds or final invoices.
Helpful links
View official plan and contact information here: ViewQwest broadband.
If issues remain unresolved, consider escalating to consumer protection channels in Singapore.
Address
Headquarters (returns and corporate visits)
20 Bendemeer Road (BS Bendemeer Centre) #01-09, Singapore 339914
Return instructions reminder
For corporate cancellations, modem return in person to the HQ address above is generally required.
For portal cancellations follow the return instructions provided after submitting your request.