Cancellation Viewqwest: Easy Method

What is Viewqwest

Overview

ViewQwest is a Singapore-based internet service provider offering residential and commercial fibre broadband plans and related hardware.

Services

The company provides high-speed broadband packages and an online e-store for hardware purchases.

Official information

For plan details and official terms, always check ViewQwest’s site before making decisions.

How to cancel Viewqwest

Cancel via Customer Portal (Web)

• Log in to the Customer Portal via SingPass.
• Go to “Subscription” → click “Manage” → select the subscription → click “Cancel Subscription”.
• Request is submitted and ViewQwest will respond within 1 - 3 working days.
• Note: 24‑month contract customers must pay the remaining contract value if terminating early.
• No‑contract plans: early termination fee of S$66.60 (incl. GST) applies if cancelled within the first 3 months; waived thereafter.
• Return the modem as required (router need not be returned for web cancellations).

Corporate / Written Notice

• Send a 1‑month written termination notice on company letterhead with an authorised signature to ViewQwest’s corporate email.
• Early termination requires payment for the remaining service term and any third‑party costs.
• Modem must be returned in person to HQ (see Address section).

App Store / Google Play

• There is no evidence that cancellations are handled via App Store or Google Play.
• Manage subscriptions using the Customer Portal instead.

What happens when you cancel

Service access and termination timing

After your cancellation request is processed, service will end according to the notice and contract terms provided by ViewQwest.

Response and processing typically occur within 1 - 3 working days after submitting via the Customer Portal.

Equipment return

You will be required to return ViewQwest‑issued modem equipment. For corporate cancellations this is generally in person at HQ.

Routers may not always need to be returned for portal cancellations; follow the instructions given during the cancellation process.

Outstanding charges

If you are on a fixed‑term contract, cancelling early usually requires payment of the remaining contract value.

No‑contract plans may incur a flat early termination fee if cancelled within specified initial months.

Will I get a refund?

Broadband service termination

ViewQwest’s broadband terms do not specify a statutory 14‑day cooling‑off period or automatic refunds for termination.

Expect that early termination will require either payout of remaining contract value or payment of the stated early termination fee.

E‑store and hardware purchases

• Order cancellations are usually accepted only if requested within the same working day before dispatch.
• Refunds for hardware may be considered if original packaging is intact and the request is made before dispatch.
• After dispatch, refunds can be refused; GrabPay refunds may be available within 24 hours, otherwise handled case‑by‑case.
• Customers typically bear return shipping costs for hardware returns or refunds.

Viewqwest plans and pricing

Where to find official pricing

Do not rely on third‑party sources for current prices. Check ViewQwest’s official pages for up‑to‑date plans and promotions.

Official broadband information is available here: ViewQwest broadband.

Pricing note

This guide does not invent or guess plan prices. Confirm any early termination or recontracting charges directly with ViewQwest before cancelling.

Your consumer rights in Singapore

Cooling‑off and refunds

There is no ViewQwest‑stated consumer 14‑day cooling‑off period for broadband contracts in the company’s terms.

Refunds for services are not automatic and depend on contract terms and hardware return conditions.

Escalation and regulator options

Customers may lodge complaints with the Infocomm Media Development Authority (IMDA) about service disruptions or unresolved billing issues.

If disputes remain unresolved, consumers can escalate through the Consumers Association of Singapore (CASE) or other formal dispute channels.

Customer experiences

Reported negatives

Public feedback includes complaints about prolonged outages, billing surprises, and difficult termination or recontracting experiences.

Some customers report slow or unclear communications during major service incidents.

Reported positives

Some users choose ViewQwest for specialised high‑speed plans and reliability under normal operating conditions.

Individual experiences vary; consider recent reviews and official notices before making a decision.

Documentation checklist

Before you cancel

• Contract or account number
• Customer Portal login (SingPass) details
• Proof of identity or company authorisation (for corporate cancellations)

For returns and refunds

• Original modem packaging and accessories (if required)
• Proof of purchase and order confirmation for e‑store items
• Records of prior communications with support (emails, ticket numbers)

Common mistakes

Not checking contract terms

Many customers cancel without confirming remaining contract obligations and later receive unexpected charges.

Always review the remaining contract value, early termination fees, and notice requirements before submitting a cancellation.

Failing to return equipment correctly

Delays or refusal to accept returns can lead to additional charges. Confirm whether the modem must be returned and the required location.

For corporate terminations, in‑person returns to the HQ address are typically required.

Comparative recap

After cancelling

What to expect next

Keep a copy of the cancellation confirmation and any reference numbers provided by ViewQwest.

Monitor your final bill for any remaining charges and confirm receipt of any refunds or final invoices.

Helpful links

View official plan and contact information here: ViewQwest broadband.

If issues remain unresolved, consider escalating to consumer protection channels in Singapore.

Address

Headquarters (returns and corporate visits)

20 Bendemeer Road (BS Bendemeer Centre) #01-09, Singapore 339914

Return instructions reminder

For corporate cancellations, modem return in person to the HQ address above is generally required.

For portal cancellations follow the return instructions provided after submitting your request.