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Cancel CIRCLES.LIFE
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I hereby notify you of my decision to terminate the contract relating to the Circles.Life service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Circles.Life: Easy Method
What is Circles.Life
Company overview
Circles.Life is a digital mobile service provider in Singapore offering no-contract, subscription-style mobile plans with eSIM support, data bundles, voice and SMS. The service emphasises app-based account management and promotional data offers.
Service model
Plans are month-to-month with promotional and standard pricing tiers. Customers manage billing, add-ons and some account actions via the Circles.Life app or customer service channels.
How to cancel Circles.Life
Primary cancellation route
- Call Circles.Life customer service at +65 8808 6868 (daily, 9am - 6pm) to submit a termination request.
- Have your account details ready (phone number, NRIC/FIN or account ID) and confirm there is no outstanding balance.
Timing, revocation and port-out
- Termination requests must be submitted by 12pm on or before the last day of the month to take effect in that same month; otherwise service continues until month-end.
- You can revoke a termination request via the app’s "Manage Orders" page using OTP, but revocation must be done by 12pm on the last day of the month.
- Porting your number to another telco will effectively cancel your Circles.Life plan; some customers use this route when they cannot reach support.
What happens when you cancel
Service access and final billing
Service continues until the effective termination date. If your termination is accepted by 12pm on the last day of the month it can take effect that same month; otherwise service continues until month-end.
Ensure any outstanding charges are cleared; final billing will reflect usage and any dues up to termination.
Data, number and device handling
Your mobile number will remain active until the termination/port-out is completed. Porting out the number cancels the Circles.Life subscription.
Purchased SIMs or devices follow Circles.Life return/refund rules; return requests must be made promptly and are discretionary.
Will I get a refund?
General refund policy
Circles.Life’s published terms do not provide a 14‑day cooling‑off right or automatic refunds for unused days of service. Consumers should not expect automatic prorated refunds on termination.
Guarantee deposits and product refunds
- Guarantee deposit: no refund can be requested within the first 365 days of placement. After 365 days you may submit up to three refund requests; any remaining deposit is returned only after account termination and after settling dues.
- Product (SIM/equipment) purchases: refund/return requests must be submitted in writing within five days of order confirmation and are handled case-by-case at Circles.Life’s discretion.
For the full merchant terms see Circles.Life’s online transaction terms.
Circles.Life plans and pricing
Overview of available plans
The table below lists promotional and standard plan pricing and key features as published.
Notes about pricing
Prices marked promotional may revert to standard pricing after the promotion period. Corporate Individual Scheme (CIS) plans are for partnered business clients.
| Plan | Price | Period | Features |
|---|---|---|---|
| 4G Lite 200 GB (Promotional) | S$9.90 | monthly | 200 GB, unlimited calls/SMS, 4G, no contract, eSIM support |
| 4G Core 350 GB | S$10.80 | monthly | 350 GB, unlimited calls/SMS, 4G, roaming to select countries, no contract, eSIM support |
| 5G Special 500 GB Core (Promotional) | S$12.00 | monthly | 500 GB, unlimited calls/SMS, 5G, ~8 GB roaming (7 countries), free AI bundle, no contract, eSIM support |
| 5G Special 800 GB (Most Unrestricted) (Promotional) | S$14.50 | monthly | 800 GB, unlimited calls/SMS, 5G, ~12 GB roaming (7 countries), free AI bundle, data rollover, no contract, eSIM support |
| 5G Global 1 TB | S$30.00 | monthly | 1 TB, unlimited calls/SMS, 5G, ~102 GB roaming across Asia + some global, free AI bundle, no contract, eSIM support |
| 5G Core (standard pricing after promo) | S$15.00 | monthly | 500 GB, unlimited calls, 5G, roaming, AI bundle, no contract |
| 5G Most Unrestricted (standard pricing after promo) | S$18.00 | monthly | 800 GB, unlimited calls, 5G, roaming, AI bundle, no contract |
| Corporate Individual Scheme - 4G Lite | S$8.80 | monthly | 50 GB, unlimited talktime, data rollover, 4G, eSIM, no contract (CIS) |
| Corporate Individual Scheme - 4G Saver | S$10.80 | monthly | 100 GB, unlimited talktime, 4G, eSIM, no contract (CIS) |
| Corporate Individual Scheme - 4G Roam+ | S$12.80 | monthly | 250 GB + 1 GB roaming (7 countries), unlimited talktime, 4G, eSIM, no contract (CIS) |
| Corporate Individual Scheme - 5G Lite | S$13.80 | monthly | 350 GB, unlimited talktime, 5G, eSIM, no contract (CIS) |
| Corporate Individual Scheme - 5G Roam | S$15.00 | monthly | 350 GB + 8 GB roaming (7 countries), unlimited talktime, 5G, eSIM, no contract (CIS) |
| Corporate Individual Scheme - 5G Roam+ | S$25.80 | monthly | 500 GB + 2 GB roaming (15 countries), unlimited talktime, 5G, eSIM, no contract (CIS) |
Your consumer rights in Singapore
Regulatory context
Singapore’s IMDA-regulated telco framework does not mandate a 14‑day cooling‑off period or automatic refunds for contract terminations for mobile service subscriptions.
Consumers should rely on provider terms for refund and deposit policies rather than expecting statutory cooling-off rights for mobile plans.
Practical rights and actions
- Read and keep a copy of Circles.Life’s online transaction terms to confirm deposit and return rules.
- If disputes persist after termination, retain all written communication and billing records for escalation to consumer channels or mediation.
Customer experiences
Positive reports
Many users praise Circles.Life for affordable plans, a clear app interface for billing and data monitoring, and strong customer service in selected cases.
The brand has also received recognition in customer service awards in Singapore for online services and digital products.
Negative reports
Some customers report recurring billing errors, app instability (login issues), and problems with network connectivity or termination/port-out processes.
There are multiple community reports of difficulty cancelling, unexpected charges after cancellation, and dissatisfaction with how some promotions or plan changes were handled.
Documentation checklist
Before calling
- Account phone number and account ID or registered NRIC/FIN.
- Recent bill or screenshot showing outstanding balance (if any).
- SIM serial (ICCID) or device IMEI if relevant to returns or device claims.
After submitting termination
- Save confirmation number or written confirmation of termination.
- Keep evidence of any deposit payments and correspondence about refunds.
- If porting out, retain the new provider’s port request confirmation.
Common mistakes
Timing errors
Waiting until after 12pm on the last day of the month to submit a termination request causes the service to continue until month-end, which can trigger an extra month’s charge.
Assuming automatic refunds or cooling-off
Assuming a statutory 14‑day cooling-off period for mobile subscriptions is a common mistake. Circles.Life’s terms do not guarantee prorated refunds for unused service days.
Not clearing outstanding balances
Failing to settle outstanding balances before requesting termination can delay processing or reduce refundable deposits after termination.
Comparative recap
Cancellation methods compared
The table below summarises practical differences between cancellation routes, timing and likelihood of refund or complication.
How to choose
Use the phone cancellation route for an official termination record. Port-out can be faster but be sure to follow the new provider’s process. Use the app only for revocation within the allowed window.
| Method | Effect timing | Period | Refund likelihood / notes |
|---|---|---|---|
| Call customer service (+65 8808 6868) | Same month if submitted by 12pm on last day; otherwise end of month | monthly | Refunds not automatic; final billing applies. Keep confirmation. |
| App - Manage Orders (revoke termination) | Revocation only until 12pm on last day | monthly | Useful to cancel a pending termination; does not guarantee refunds. |
| Port out to other telco | Depends on port timing; often cancels Circles.Life automatically | monthly | Practical cancellation method but watch for final charges and timing. |
After cancelling
What to check immediately
- Confirm termination date and save any confirmation ID or screenshot of the call reference.
- Verify final bill and check deposit refund status (if applicable).
Helpful links and where to read more
Circles.Life’s online transaction terms (refunds, deposits, product returns): Circles.Life - Online Transaction Terms.
External summary of the cancellation process and app revoke steps: Postclic - How to cancel Circles.Life.
Community discussion about porting out and cancellation experiences: Reddit - Porting/cancellation thread.
Address
Registered address
Liberty Wireless Pte Ltd
63 Alexandra Terrace #06‑18, Singapore 119937
Support note
All cancellation requests are processed via the customer service channels described above. Keep all records for follow-up if issues arise.