Cancellation Circles.Life: Easy Method

What is Circles.Life

Company overview

Circles.Life is a digital mobile service provider in Singapore offering no-contract, subscription-style mobile plans with eSIM support, data bundles, voice and SMS. The service emphasises app-based account management and promotional data offers.

Service model

Plans are month-to-month with promotional and standard pricing tiers. Customers manage billing, add-ons and some account actions via the Circles.Life app or customer service channels.

How to cancel Circles.Life

Primary cancellation route

• Call Circles.Life customer service at +65 8808 6868 (daily, 9am - 6pm) to submit a termination request.
• Have your account details ready (phone number, NRIC/FIN or account ID) and confirm there is no outstanding balance.

Timing, revocation and port-out

• Termination requests must be submitted by 12pm on or before the last day of the month to take effect in that same month; otherwise service continues until month-end.
• You can revoke a termination request via the app’s "Manage Orders" page using OTP, but revocation must be done by 12pm on the last day of the month.
• Porting your number to another telco will effectively cancel your Circles.Life plan; some customers use this route when they cannot reach support.

What happens when you cancel

Service access and final billing

Service continues until the effective termination date. If your termination is accepted by 12pm on the last day of the month it can take effect that same month; otherwise service continues until month-end.

Ensure any outstanding charges are cleared; final billing will reflect usage and any dues up to termination.

Data, number and device handling

Your mobile number will remain active until the termination/port-out is completed. Porting out the number cancels the Circles.Life subscription.

Purchased SIMs or devices follow Circles.Life return/refund rules; return requests must be made promptly and are discretionary.

Will I get a refund?

General refund policy

Circles.Life’s published terms do not provide a 14‑day cooling‑off right or automatic refunds for unused days of service. Consumers should not expect automatic prorated refunds on termination.

Guarantee deposits and product refunds

• Guarantee deposit: no refund can be requested within the first 365 days of placement. After 365 days you may submit up to three refund requests; any remaining deposit is returned only after account termination and after settling dues.
• Product (SIM/equipment) purchases: refund/return requests must be submitted in writing within five days of order confirmation and are handled case-by-case at Circles.Life’s discretion.

For the full merchant terms see Circles.Life’s online transaction terms.

Circles.Life plans and pricing

Overview of available plans

The table below lists promotional and standard plan pricing and key features as published.

Notes about pricing

Prices marked promotional may revert to standard pricing after the promotion period. Corporate Individual Scheme (CIS) plans are for partnered business clients.

Your consumer rights in Singapore

Regulatory context

Singapore’s IMDA-regulated telco framework does not mandate a 14‑day cooling‑off period or automatic refunds for contract terminations for mobile service subscriptions.

Consumers should rely on provider terms for refund and deposit policies rather than expecting statutory cooling-off rights for mobile plans.

Practical rights and actions

• Read and keep a copy of Circles.Life’s online transaction terms to confirm deposit and return rules.
• If disputes persist after termination, retain all written communication and billing records for escalation to consumer channels or mediation.

Customer experiences

Positive reports

Many users praise Circles.Life for affordable plans, a clear app interface for billing and data monitoring, and strong customer service in selected cases.

The brand has also received recognition in customer service awards in Singapore for online services and digital products.

Negative reports

Some customers report recurring billing errors, app instability (login issues), and problems with network connectivity or termination/port-out processes.

There are multiple community reports of difficulty cancelling, unexpected charges after cancellation, and dissatisfaction with how some promotions or plan changes were handled.

Documentation checklist

Before calling

• Account phone number and account ID or registered NRIC/FIN.
• Recent bill or screenshot showing outstanding balance (if any).
• SIM serial (ICCID) or device IMEI if relevant to returns or device claims.

After submitting termination

• Save confirmation number or written confirmation of termination.
• Keep evidence of any deposit payments and correspondence about refunds.
• If porting out, retain the new provider’s port request confirmation.

Common mistakes

Timing errors

Waiting until after 12pm on the last day of the month to submit a termination request causes the service to continue until month-end, which can trigger an extra month’s charge.

Assuming automatic refunds or cooling-off

Assuming a statutory 14‑day cooling-off period for mobile subscriptions is a common mistake. Circles.Life’s terms do not guarantee prorated refunds for unused service days.

Not clearing outstanding balances

Failing to settle outstanding balances before requesting termination can delay processing or reduce refundable deposits after termination.

Comparative recap

Cancellation methods compared

The table below summarises practical differences between cancellation routes, timing and likelihood of refund or complication.

How to choose

Use the phone cancellation route for an official termination record. Port-out can be faster but be sure to follow the new provider’s process. Use the app only for revocation within the allowed window.

After cancelling

What to check immediately

• Confirm termination date and save any confirmation ID or screenshot of the call reference.
• Verify final bill and check deposit refund status (if applicable).

Helpful links and where to read more

Circles.Life’s online transaction terms (refunds, deposits, product returns): Circles.Life - Online Transaction Terms.

External summary of the cancellation process and app revoke steps: Postclic - How to cancel Circles.Life.

Community discussion about porting out and cancellation experiences: Reddit - Porting/cancellation thread.

Address

Registered address

Liberty Wireless Pte Ltd

63 Alexandra Terrace #06‑18, Singapore 119937

Support note

All cancellation requests are processed via the customer service channels described above. Keep all records for follow-up if issues arise.