Cancellation Lively: Easy Method

What is Lively

Overview

Lively is a service from Best Buy Health that offers senior-focused mobile service, safety features and hearing-aid related products and support.

The service includes app-based features, subscription plans, and devices sold or supported through Lively and its partners.

Products and delivery

Lively sells mobile plans, safety devices and hearing aids, and provides tele-audiology and app-based controls for devices.

Some products and subscriptions are managed through app stores, and others are purchased directly from Lively’s website.

How to cancel Lively

Purchases via Apple App Store

• Cancel through your Apple App Store subscription settings; Lively cannot cancel App Store subscriptions for you.
• Access remains until the end of the paid period; no refund for that paid period. See guidance: Postclic - Cancel Lively.
• You can also view the Lively App listing for region-specific info: Lively on Apple App Store (SG).

Purchases via Google Play

• Cancel from Google Play > Subscriptions in the Google account used to buy the subscription.
• Refunds and cancellations for Play purchases are handled by Google per their policies; contact Google Play for refunds.
• Refer to the Postclic overview for steps and notes: Postclic - Cancel Lively.

Purchases via lively.com or My Account (web)

• Sign in to your account at Lively and use the cancellation form on your dashboard to cancel the plan.
• Alternatively contact U.S.-based Customer Care to cancel; see Lively help: Lively - Change or Cancel Your Plan.
• Cancellations made on the web take effect at the end of the current billing cycle; no prorated refunds unless required by law.

What happens when you cancel

Service access

Access continues until the end of the paid billing period for most subscription purchases.

For app-store subscriptions, the subscription remains active until that billing period expires.

Billing and renewal

Cancellations must generally be completed at least 24 hours before the next billing date to avoid renewal in the next cycle.

If you cancel after the cutoff, your account may renew for the next period and then cancel at the end of that period.

Data and account

Your account data and settings may remain accessible according to Lively’s terms; export or note important details before canceling if needed.

If you purchased hardware, device ownership and activation status may affect service behavior after cancellation.

Will I get a refund?

General subscription refunds

Paid subscription fees are non-refundable except where required by law or by the payment platform’s policies.

Lively’s terms state that subscription fees are not refundable in normal circumstances.

Device purchases and returns

• Devices bought directly from Lively have a 30-day return policy. Refund covers activation fee (minus a US$10 restock fee), device cost, and first month’s service; shipping is non-refundable.
• Refunds are processed after Lively receives the returned device and may take up to ~21 business days to appear.
• See device terms: Lively - Device Terms & Conditions.

Hearing aids and trials

Hearing aids sold by Lively typically include a 100-day risk-free trial with full refund and free return shipping if returned within the trial.

Warranties (e.g., 3-year coverage) may include loss/damage protection but can carry deductibles; check product-specific terms for amounts.

Lively plans and pricing

Current Singapore App Store prices

The Lively App Store listing in Singapore shows Platinum subscription options in SGD.

No Basic or free tier prices are listed for 2025/2026 beyond the Platinum options below.

Plan table

Your consumer rights in Singapore

Contractual notes

Lively’s terms state that third-party enforcement rights under the Contracts (Rights of Third Parties) Act do not apply for Singapore consumers.

This means third parties generally cannot enforce Lively’s contract terms on your behalf.

Statutory consumer protections

• Local consumer protection laws (e.g., cooling-off, faulty goods) may provide additional rights that override or supplement Lively’s policies.
• If a statutory right applies in Singapore, it can affect refunds, repairs or returns despite Lively’s stated policies.

Timing and cancellations

To avoid an unwanted renewal, cancel at least 24 hours before the next billing date where stated in Lively’s terms.

Keep records of cancellation confirmation and timestamps in case you need to dispute a charge with your payment provider.

Customer experiences

Positive experiences

• Users report strong tele-audiology support, convenient remote adjustments, and satisfaction with sound quality for many hearing-aid customers.
• Some customers praised quick refund credits and durable devices with helpful Bluetooth and remote support features.

Negative experiences

• Common complaints include app connectivity and pairing problems, crashes, and occasional poor streaming audio quality.
• Some users report fit or comfort issues and mixed experiences with Bluetooth streaming performance.

Balanced takeaway

Overall reviews show that telehealth support and pricing are strengths, while app stability and streaming quality can be inconsistent for some users.

Consider trial periods and device guarantees (like the 100-day hearing-aid trial) when evaluating risk.

Documentation checklist

Before you cancel

• Order confirmation or receipt for the subscription or device.
• Account email and login details for lively.com or the app store account used to purchase.

When cancelling

• Cancellation confirmation screenshot or email from Lively, Apple, or Google Play.
• Any return authorization number or shipping tracking number for device returns.

For refunds or disputes

• Copies of Lively’s terms or device-return policy relevant to your purchase.
• Bank or card statements showing charges to support refund requests.

Common mistakes

Not checking purchase channel

Many customers try to cancel with Lively after buying via App Store or Google Play; those subscriptions must be cancelled through the app store account.

If you contact Lively without cancelling in the correct storefront, renewal charges can still occur.

Missing cancellation timing

Waiting until the day before renewal can be risky; cancellations usually must be completed 24 hours before the next billing date to prevent renewal.

Record the billing cycle date and confirm cancellation well before the cutoff.

Returning devices without required paperwork

Shipping back a device without the original receipt or following Lively’s return steps can delay or reduce refund amounts.

Follow Lively’s device-return instructions and retain tracking and confirmation.

Comparative recap

At-a-glance comparison

After cancelling

Confirmations and records

Keep cancellation confirmation emails or screenshots until your billing cycle ends and any refunds (if applicable) are processed.

If charges continue, contact the payment provider and supply your cancellation evidence.

Helpful links

• How to change or cancel web plans: Lively - Change or Cancel Your Plan
• General cancellation overview (App Store / Google Play context): Postclic - Cancel Lively
• Terms for refunds and device returns: Lively - Terms and Lively - Device Terms & Conditions

Address

Mailing address

Lively from Best Buy Health

9390 Gateway Dr., Suite 100, Reno, NV 89521

Notes about formal notices

This U.S. address is listed as the primary mailing address accepted for formal cancellation notices via registered mail.

No Singapore-specific cancellation postal address was provided in the verified sources; use online cancellation channels where possible.