Cancellation Line: Easy Method

What is Line

Overview

LINE is a messaging and social platform offering text, voice, and video calls, stickers, digital content, and business services. It operates globally and provides paid subscriptions and in-app purchases for additional content and services.

Key features

Key features include one-to-one and group messaging, digital sticker and item purchases, LINE STORE subscriptions, LINE MyCustomer (business services), and LINE LIVE VIP services.

How to cancel Line

If you purchased via App Store (iOS)

• Open the App Store on your iPhone or iPad and tap your Apple ID profile.
• Go to Subscriptions, find the LINE subscription, and choose Cancel Subscription.
• For app-specific info, see the LINE app on the App Store: LINE on App Store (SG).

If you purchased via Google Play (Android)

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Select the LINE subscription and tap Cancel subscription.
• Follow Google Play’s refund and cancellation rules if you need a refund (see platform help for details).

If you purchased via LINE STORE or website

• Log in to your LINE STORE account and manage subscriptions from your account page or follow the cancellation options listed on the site.
• LINE STORE subscriptions and in-app subscriptions must be cancelled according to the purchase method; see LINE STORE terms: LINE STORE Terms.

For LINE MyCustomer and LINE LIVE VIP

• LINE MyCustomer (business) subscriptions are annual or auto-renewing and must be cancelled in advance per the service terms: LINE MyCustomer Terms.
• LINE LIVE VIP cancellations are handled through the third-party billing platform used (iOS or Android); see LINE LIVE terms: LINE LIVE Terms.

What happens when you cancel

Access and renewals

Cancelling a subscription typically stops future auto-renewals but does not remove access for the remainder of the paid period. Your subscription usually remains active until the end of that billing cycle.

Data and account

Deleting the LINE app or your account does not automatically cancel subscriptions. You must follow the proper cancellation steps for the store or service used.

Will I get a refund?

General refund policy

LINE’s terms state that fees for subscriptions (LINE STORE, LINE MyCustomer, etc.) are generally non-refundable and not prorated if cancelled mid-term. See LINE STORE terms for details: LINE STORE Terms.

Exceptions and platform rules

• LINE Credit purchases are typically non-refundable except where required by applicable law; LINE determines refund procedures in those cases.
• Platform-level refund policies (App Store, Google Play) may offer remedies in certain windows; Google Play has short-window policies for immediate refunds - see platform guidance linked below.
• LINE LIVE VIP subscriptions do not provide refunds for unused days; cancellation takes effect next billing period per LINE LIVE terms: LINE LIVE Terms.

Line plans and pricing

Where to check current pricing

Price and plan details can change. Always check official LINE pages or the app store listing for current pricing and available plans.

Do not rely on unofficial pricing

Do not guess prices or plan types from third-party sources. Verify cost and billing frequency on LINE’s official pages or within the store where you purchased the subscription.

Your consumer rights in Singapore

Legal basics

Singapore consumer protection allows refunds in limited circumstances (for defective goods or services), but does not automatically require refunds for digital subscriptions with explicit “no-refund” terms.

Application to digital subscriptions

• Platform refund windows (App Store, Google Play) may apply; consult the platform’s policies when requesting refunds.
• Deleting an app or account does not override subscription terms - prepaid fees generally remain non-refundable even if unused. See LINE LIVE terms for a related example: LINE LIVE Terms.

Customer experiences

Positive feedback

There are no specific positive user review summaries for LINE in Singapore available in the verified sources used for this guide.

Negative feedback and context

Some industry complaints exist about review platforms like TrustPilot rather than LINE itself; those complaints include concerns about fake reviews and moderation practices. See a community discussion here: Reddit discussion.

Documentation checklist

What to gather before contacting support

• Order receipt or purchase confirmation (email or app purchase record).
• Account ID or LINE ID used for the purchase.
• Date of purchase and billing period details.
• Payment method and transaction reference (from bank or store).
• Screenshots of subscription status and any error messages.

Where to reference terms

• LINE STORE terms: store.line.me/terms
• LINE MyCustomer terms: LINE MyCustomer Terms
• LINE LIVE terms: LINE LIVE Terms

Common mistakes

Deleting the app but not cancelling

Many users delete the LINE app thinking this cancels subscriptions. Deleting the app does not stop auto-renewals - cancel via the store or LINE account where the subscription was created.

Canceling via the wrong platform or too late

Cancelling on the wrong platform (for example, cancelling in-app but the purchase was billed by the App Store) can leave subscriptions active. Always cancel through the platform that charged you.

Comparative recap

After cancelling

Confirming cancellation

• Check your app store subscription list to confirm the status shows “Cancelled” or “Expires on [date]”.
• Keep email receipts and screenshots showing cancellation confirmation until the billing cycle ends.

Useful links

• LINE STORE terms: https://store.line.me/terms/en
• LINE MyCustomer terms: https://terms.line.me/line_MyCustomerTOU
• LINE LIVE terms: https://terms2.line.me/LINELIVE_ToC_ME1
• LINE on App Store (SG): https://apps.apple.com/sg/app/line/id443904275
• Google Play refund guidance (platform rules referenced): Google Play FAQ (example platform guidance)

Address

Singapore office status

LINE Corporation previously had a Singapore-registered entity but there is no active public local cancellation address listed for Singapore-specific operations.

How to contact LINE

For cancellations or account queries, use the in-app support or the official LINE service pages and terms linked above. LINE’s terms pages provide the official rules and guidance for subscriptions and cancellations.